This was one of the few hotels in Singapore that would allow 4 person room occupancy for one room for a last minute booking in Japanese school holidays.
We booked this hotel after reading the reviews on Trip Advisor and finding the information from everyone else really helpful.
I travelled with my 3 kids, the oldest of whom was 12 so he was classified as an adult, which really made it 2 adults and 2 kids. When we checked in to the Garden Wing for 5 nights, we were given a better bedding arrangement than we had been told when we booked over the phone and the extra bed was free. They gave us complimentary Golden Circle club membership which offered a discount on breakfasts and other things, and can be used for all future stays. We also got a bowl of fresh fruit in the room every day.
The kids loved it! They were always welcomed by name by the staff at reception in our wing, and when my elder son got sick (just a bad cough), he was given a get well letter and a little Shangri-La teddy bear by the staff. There is the International medical Centre in Tanglin Mall just a short walk down from the hotel.
The breakfast buffet is fantastic. So many different cuisines to choose from, but it is expensive, and even though the Golden Circle membership halved the adult price, it didn't cover the kids price at all. When I made a comment the next breakfast that the kids don't really eat enough to get their money's worth, we suddenly found we weren't even charged for the 2 younger kids breakfasts, which was a nice gesture. I also filled in the hotel survey on the last night we were there, and in the morning got a complimentary voucher for food and beverages, which meant 4 of us ate breakfast for practically nothing.
The room service menu for kids looks basic and expensive, but when you go to some of the restaurants at the attractions like the Zoo or the Night Safari, then you realise the hotel room service price is not that bad, and the food was very good.
The hotel is set a little bit back off Orchard Road, but it is only a few minutes walk down the hill to get there, or there is a complimentary shoppers' bus which takes you into town, with drop offs at a couple of the bigger shopper malls. They give you a card with a timetable so you can coordinate your return journey which was good when you have 3 tired kids. Once we tried getting a taxi from the same mall as the drop off and the queues were shocking, so the hotel bus is a must! There is also the Singapore Airlines bus which is $3 each if you show your boarding pass within 7 days, and it leaves just down the road from the hotel on Orchard Rd. It does a big circuit right round Singapore and you can get on and off as much as you like.
The pool was always clean and well cared for, and the staff would set us up with chairs and towels and made life very comfortable. The kids loved the pool and spent many hours in there. It was not crowded at all, and the fountains were a big hit. There was also a shallow area for the smaller kids roped off from the deep pool.
Overall our stay was excellent and the kids and I would love to go back again!
- Official Description (provided by the hotel):
- Consistently ranked as one of the top luxury hotels in Asia and the world, Shangri-La Hotel, Singapore is where the legendary hospitality of Shangri-La first began. The hotel, which sits amidst 15 acres of luxuriant gardens, is a short stroll from the main entertainment and shopping belt of Orchard Road. This luxury hotel in Singapore comprises 747 luxury guestrooms and suites in three distinctive wings: the contemporary Tower Wing, the nature-inspired Garden Wing and the exclusive Valley Wing. There are also 15 acres of landscaped gardens, home to numerous plants and flower species, as well as a large school of luminous red and gold Japanese Koi residing in ponds filled by tumbling waterfalls. A wide range of recreational facilities is available at the hotel, including Singapore’s first CHI, The Spa at Shangri- La, 24-hour gym, a Jacuzzi, a sauna and steam room. Guests have the option of a game of tennis or having a swim in the freeform pool. The hotel houses several dining outlets for great culinary experiences. From international favourites at The Line to the best of authentic Cantonese delicacies at Shang Palace, guests will enjoy excellent meals and ever-attentive service. The Waterfall offers authentic and unique Southern Italian cuisine that combines the freshest seafood, handmade pastas and heirloom recipes from Chef de Cuisine Marco De Vincentis. Within the eclectic colonial interiors of the restaurant lies a treasure trove of fresh seasonal produce. All guests will have access to the peaceful gardens, large free-form pool and world-class dining options. Guests will also enjoy signing privileges at the nearby Hotel Jen Tanglin Singapore, Hotel Jen Orchardgateway Singapore and Shangri-La's Rasa Sentosa Resort on Sentosa Island. RENOVATION CLAUSE In line with our commitment to continuously provide outstanding facilities to our guests, we are pleased to share that we have commenced a rejuvenation program for our Tower Wing which will re-open by May. Upon completion, 517 fully refurbished rooms and suites, located in the Tower Wing, will offer the highest level of comfort, convenience and flexibility paired with new and innovative features. An inspiring, contemporary design hinting on our strong South East Asian roots is set to enrich the experience of our guests and to feel like home for business and leisure travellers alike. All measures will be taken to minimise disruption to our guests, with all works confined to the Tower Wing. Other key parts of our hotel will remain operational. These include The Valley Wing- which recently conducted a refreshment of its Champagne Bar in 2015; The Garden Wing- which underwent a SGD68million renovation in 2012. Restaurants that remain open include: The Line, Waterfall Ristorante Italiano and Shang Palace. CHI, The Spa, Health Club, swimming pool, tennis courts and selected meeting facilities will also remain accessible to guests. ... more less
- Reservation Options:
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- Also Known As:
- Shangri La Hotel Singapore
- Shangri La Singapore