We stayed only 1 night on a stop over from Bangkok to San Francisco. Booked a standard room through the hotel's web site and easily arranged for airport transfer. Airport transfer met with no problems and it was only a short 15-20 minutes to hotel. The Shangri-La has a nice check in policy of showing you immediately to your room. This was much appreciated and is a very nice feature. The hospitality specialist that handled our check-in was professional and efficient. Our room was spacious with a great view of Singapore and everything looked updated on the surface. Nice bed linens and comfy bed. The vanity area was set up well with a hair dryer...very convenient arrangement. If you look closely though, things are worn and a little dirty...much like the rest of the hotel. There was a substantial amount of mold in the shower. We were brought some tea right away which was nice and two plums which were were mealy so we tossed them. Walking around the hotel we noticed an odd smell which we were never able to place and we didn't like. Lunch at the cafe was extremely pricey and mediocre. Even by "hotel food" standards. Service was slow and unfriendly. The dessert bar area is a nice touch and we purchased some excellent chocolates. The counter person there was very nice and helpful. The pool area is fabulous and is the reason to stay here. It is great for kids with a several areas of varying depths. Pool area had lush greenery and beautiful fountains. The jacuzzi could be warmer but the jets were great. We checked out the Blu bar on the top floor of the the hotel which has incredible views. The restaurant manager was very friendly. Very pricey but really, you can't beat the view. Overall, the vibe of the hotel seems to cater to older travelers or people on business trips where family comes along. This may not be fair, but after the hip fresh D2 in Chiang Mai where we had just came from this hotel seemed stodgy and did not positively compare. This may just be our demographic. Overall, service in the hotel, with the exception of the main cafe, was excellent but something just didn't seem to come together for the total experience you expect from this level of hotel. I think for the price you can get more value for your money elsewhere.
- Official Description (provided by the hotel):
- Regularly voted among the top hotels in the world, the Shangri-La, Hotel Singapore, set in 15 acres of tropical landscaped gardens, is a truly luxurious oasis in the centre of bustling Singapore, a short walk from the main shopping, entertainment and dining districts. The hotel comprises 792 elegant guestrooms and suites with three distinctive wings: the newly renovated Tower Wing, with its contemporary relaxed vibe, housing the executive Horizon Club rooms and family-friendly rooms and suites; the urban resort Garden Wing, set amongst lush tropical foliage; and the exclusive Valley Wing for the discerning traveller. 127 service apartments and 55 luxurious condominium units are also available for longer staying guests. ... more less
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- Also Known As:
- Shangri La Hotel Singapore
- Shangri La Singapore