We stayed only 1 night on a stop over from Bangkok to San Francisco. Booked a standard room through the hotel's web site and easily arranged for airport transfer. Airport transfer met with no problems and it was only a short 15-20 minutes to hotel. The Shangri-La has a nice check in policy of showing you immediately to your room. This was much appreciated and is a very nice feature. The hospitality specialist that handled our check-in was professional and efficient. Our room was spacious with a great view of Singapore and everything looked updated on the surface. Nice bed linens and comfy bed. The vanity area was set up well with a hair dryer...very convenient arrangement. If you look closely though, things are worn and a little dirty...much like the rest of the hotel. There was a substantial amount of mold in the shower. We were brought some tea right away which was nice and two plums which were were mealy so we tossed them. Walking around the hotel we noticed an odd smell which we were never able to place and we didn't like. Lunch at the cafe was extremely pricey and mediocre. Even by "hotel food" standards. Service was slow and unfriendly. The dessert bar area is a nice touch and we purchased some excellent chocolates. The counter person there was very nice and helpful. The pool area is fabulous and is the reason to stay here. It is great for kids with a several areas of varying depths. Pool area had lush greenery and beautiful fountains. The jacuzzi could be warmer but the jets were great. We checked out the Blu bar on the top floor of the the hotel which has incredible views. The restaurant manager was very friendly. Very pricey but really, you can't beat the view. Overall, the vibe of the hotel seems to cater to older travelers or people on business trips where family comes along. This may not be fair, but after the hip fresh D2 in Chiang Mai where we had just came from this hotel seemed stodgy and did not positively compare. This may just be our demographic. Overall, service in the hotel, with the exception of the main cafe, was excellent but something just didn't seem to come together for the total experience you expect from this level of hotel. I think for the price you can get more value for your money elsewhere.
- Official Description (provided by the hotel):
- Consistently ranked as one of the top luxury hotels in Asia and the world, Shangri-La Hotel, Singapore is where the legendary hospitality of Shangri-La first began. The hotel, which sits amidst 15 acres of luxuriant gardens, is a short stroll from the main entertainment and shopping belt of Orchard Road. This luxury hotel in Singapore comprises 747 luxury guestrooms and suites in three distinctive wings: the contemporary Tower Wing, the nature-inspired Garden Wing and the exclusive Valley Wing. There are also 15 acres of landscaped gardens, home to numerous plants and flower species, as well as a large school of luminous red and gold Japanese Koi residing in ponds filled by tumbling waterfalls. A wide range of recreational facilities is available at the hotel, including Singapore’s first CHI, The Spa at Shangri- La, 24-hour gym, a Jacuzzi, a sauna and steam room. Guests have the option of a game of tennis or having a swim in the freeform pool. The hotel houses several dining outlets for great culinary experiences. From international favourites at The Line to the best of authentic Cantonese delicacies at Shang Palace, guests will enjoy excellent meals and ever-attentive service. The Waterfall offers authentic and unique Southern Italian cuisine that combines the freshest seafood, handmade pastas and heirloom recipes from Chef de Cuisine Marco De Vincentis. Within the eclectic colonial interiors of the restaurant lies a treasure trove of fresh seasonal produce. All guests will have access to the peaceful gardens, large free-form pool and world-class dining options. Guests will also enjoy signing privileges at the nearby Hotel Jen Tanglin Singapore, Hotel Jen Orchardgateway Singapore and Shangri-La's Rasa Sentosa Resort on Sentosa Island. RENOVATION CLAUSE In line with our commitment to continuously provide outstanding facilities to our guests, we are pleased to share that we have commenced a rejuvenation program for our Tower Wing which will re-open by May. Upon completion, 517 fully refurbished rooms and suites, located in the Tower Wing, will offer the highest level of comfort, convenience and flexibility paired with new and innovative features. An inspiring, contemporary design hinting on our strong South East Asian roots is set to enrich the experience of our guests and to feel like home for business and leisure travellers alike. All measures will be taken to minimise disruption to our guests, with all works confined to the Tower Wing. Other key parts of our hotel will remain operational. These include The Valley Wing- which recently conducted a refreshment of its Champagne Bar in 2015; The Garden Wing- which underwent a SGD68million renovation in 2012. Restaurants that remain open include: The Line, Waterfall Ristorante Italiano and Shang Palace. CHI, The Spa, Health Club, swimming pool, tennis courts and selected meeting facilities will also remain accessible to guests. ... more less
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- Also Known As:
- Shangri La Hotel Singapore
- Shangri La Singapore