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“More for business but still ok for a holiday”

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Shangri-La Hotel, Singapore
Ranked #9 of 306 Hotels in Singapore
Certificate of Excellence
Melbourne, Australia
Level Contributor
90 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“More for business but still ok for a holiday”
4 of 5 bubbles Reviewed April 27, 2014

The facilities and accommodation was clearly first class.We stayed in the tower wing and included food and drinks 6 to 8pm. There was a pervasive business feel to the hotel which made it a little less like a holiday.While the staff were professional they lacked that warm feeling but having just come from Cambodia maybe it was just a typical western type hotel experience.Can't complain about our room which was certainly comfortable and good facilities.Breakfast was included and was typical,high standard restaurant fare.I certainly can't complain about this hotel.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review, May 17, 2014
Dear James

Thank you for your positive review via Tripadvisor! I am glad to know that you have enjoyed your stay at the Horizon Club. Our chefs will be delighted to know about your compliments.

I look forward to welcoming you back soon.

With best regards
Reto Klauser
Vice President and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,528 reviews from our community

Traveler rating
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1,699
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (979)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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  • Turkish first
  • Any
English first
London, England, United Kingdom
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed April 27, 2014

We were here 4 day for a family holiday in this hotel, the rooms were big and the service was amazing of the staff, the lobby was just too good the size.The breakfast hall was amazing so much to eat ,
All the shopping mall are near to the hotel I would recommend this hotel to everyone

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Review collected in partnership with Shangri La Hotels

Helpful?
1 Thank Sumeet G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review, May 17, 2014
Dear Sumeet

Many thanks for your kind recommendation via Tripadvisor! I am glad to know that your family and you have enjoyed your vacation at our hotel. I look forward to welcoming all of you back soon.

With best regards
Reto Klauser
Vice President and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 26, 2014

We arrived early morning hoping to find a place to leave our luggage until check in time. We were given a room immediately which was just what we needed after a 13 hour journey. The welcome was amazing and staff eager to please at all times. The tranquility of the garden room wing left us feeling rejuvenated. The facilities were superb and I definitely intend returning.

Room Tip: Definitely the garden wing for outlook.
See more room tips
  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bridget P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review, May 13, 2014
Dear Bridget

Thank you for sharing your positive review via Tripadvisor! I am glad to know that you have enjoyed your stay at our Garden Wing. Please know that your compliments will be shared with my team members.

I look forward to welcoming you back soon.

With best regards
Reto Klauser
Vice President and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 25, 2014

Returned yesterday from a 7 night stay. Our family of 5 thoroughly enjoyed our stay in our interconnected rooms in the Garden Wing, we all enjoyed our breakfast at the Waterfall Cafe and the staff are lovely. Free Wi-Fi was superb. Beds were a little firm for our liking and the pillows a bit soft, but I suppose you can't please everyone when it comes to comfort choice. Fantastic location to Orchard Road and we never had any trouble getting a taxi directly from the hotel.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Annette M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review, May 13, 2014
Dear Annette

Many thanks for your positive review via Tripadvisor! I am glad to know that your family and you have enjoyed your stay at our urban resort, the Garden Wing, as well as your breakfast experiences at The Waterfall.

I look forward to welcoming all of you back soon.

With best regards
Reto Klauser
Vice President and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok
Level Contributor
166 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 bubbles Reviewed April 25, 2014

Stayed in Garden Wing which room is very cosy and homey. The service was with good recognition and friendly from the team of Garden Wing reception. Breakfast at Waterfall Cafe was relax and with excellent quality. We loved door man as they were helpful and remember returnee. All in all, this is an oasis just few minutes away from busy Orchard road which we can go easily with free shuttle bus from hotel.

Stayed February 2014, traveled as a couple
Helpful?
Thank Simplylife14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review, May 13, 2014
Dear guest

Thank you for sharing your positive review via Tripadvisor! I am glad to know that you have enjoyed your stay at the Garden Wing, as well as your dining experience at The Waterfall.

I look forward to welcoming you back soon.

With best regards
Reto Klauser
Vice President and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed April 24, 2014

Everything about this hotel is fantastic from the rooms, gardens, pool, service and restaurants. It is very classy and a great base from which to explore an amazing city. This is our third time visiting this hotel and I would go back again tomorrow. The kids loved the swimming pool, in particular the water fountains, and all the delicious snacks they were given in the lobby bar whilst mum and dad had a well deserved drink! The service is excellent throughout the hotel and the breakfast buffet needs to be seen to be believed. I have never seen as much choice in any other hotel in the world. It does get very busy though. This is a hotel clearly straddling holiday, business and wedding guests but it does manage it all very well.

Room Tip: All the rooms are good.
See more room tips
  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Claire R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review, May 13, 2014
Dear Claire

Welcome back! and many thanks for your lovely compliments via Tripadvisor! I am glad to know that your family and you have enjoyed your Shangri-La experience. The chefs from the lobby and The Line will be delighted to learn about your positive feedback.

I look forward to welcoming all of you back on your 4th visit soon!

With best regards
Reto Klauser
Vice President and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria
Level Contributor
125 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 bubbles Reviewed April 23, 2014

The Shangri-La Hotel in Singapore is like an oasis in one of the busiest cities in the world. It is well located near the main shopping district but sufficently distant to have its own exotic atmosphere. The rooms are spacious and well laid out for a traveler. The pool area outside is a delight to enjoy. The buffet breakfast is marvelous. The other dining options are expensive but that is not unusual in Singapore. This hotel is a delightful place to stay while exploring one of the most fascinating cities in Asia.

Room Tip: make sure breakfast is included in your rate.
See more room tips
  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NelsonVNile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review, May 13, 2014
Dear guest

Thank you for your kind recommendation via Tripadvisor! I am glad to know that you have enjoyed your stay and dining experiences at our hotel. I look forward to welcoming both of you back soon.

With best regards
Reto Klauser
Vice President and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel, Singapore

Property: Shangri-La Hotel, Singapore
Address: 22 Orange Grove Rd | Orchard Road, Singapore 258350, Singapore
Location: Singapore > Singapore
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Singapore
#3 Romantic Hotel in Singapore
#4 Spa Hotel in Singapore
#6 Business Hotel in Singapore
#9 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Shangri-La Hotel, Singapore 5*
Number of rooms: 747
Official Description (provided by the hotel):
Consistently ranked as one of the top luxury hotels in Asia and the world, Shangri-La Hotel, Singapore is where the legendary hospitality of Shangri-La first began. The hotel, which sits amidst 15 acres of luxuriant gardens, is a short stroll from the main entertainment and shopping belt of Orchard Road. This luxury hotel in Singapore comprises 747 luxury guestrooms and suites in three distinctive wings: the contemporary Tower Wing, the nature-inspired Garden Wing and the exclusive Valley Wing. There are also 15 acres of landscaped gardens, home to numerous plants and flower species, as well as a large school of luminous red and gold Japanese Koi residing in ponds filled by tumbling waterfalls. A wide range of recreational facilities is available at the hotel, including Singapore’s first CHI, The Spa at Shangri- La, 24-hour gym, a Jacuzzi, a sauna and steam room. Guests have the option of a game of tennis or having a swim in the freeform pool. The hotel houses several dining outlets for great culinary experiences. From international favourites at The Line to the best of authentic Cantonese delicacies at Shang Palace, guests will enjoy excellent meals and ever-attentive service. The Waterfall offers authentic and unique Southern Italian cuisine that combines the freshest seafood, handmade pastas and heirloom recipes from Chef de Cuisine Marco De Vincentis. Within the eclectic colonial interiors of the restaurant lies a treasure trove of fresh seasonal produce. All guests will have access to the peaceful gardens, large free-form pool and world-class dining options. Guests will also enjoy signing privileges at the nearby Hotel Jen Tanglin Singapore, Hotel Jen Orchardgateway Singapore and Shangri-La's Rasa Sentosa Resort on Sentosa Island. RENOVATION CLAUSE In line with our commitment to continuously provide outstanding facilities to our guests, we are pleased to share that we have commenced a rejuvenation program for our Tower Wing which will re-open by May. Upon completion, 517 fully refurbished rooms and suites, located in the Tower Wing, will offer the highest level of comfort, convenience and flexibility paired with new and innovative features. An inspiring, contemporary design hinting on our strong South East Asian roots is set to enrich the experience of our guests and to feel like home for business and leisure travellers alike. All measures will be taken to minimise disruption to our guests, with all works confined to the Tower Wing. Other key parts of our hotel will remain operational. These include The Valley Wing- which recently conducted a refreshment of its Champagne Bar in 2015; The Garden Wing- which underwent a SGD68million renovation in 2012. Restaurants that remain open include: The Line, Waterfall Ristorante Italiano and Shang Palace. CHI, The Spa, Health Club, swimming pool, tennis courts and selected meeting facilities will also remain accessible to guests. ... more   less 
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Also Known As:
Shangri La Hotel Singapore
Shangri La Singapore

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