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“Excellent”

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Shangri-La Hotel, Singapore
Ranked #10 of 319 Hotels in Singapore
Certificate of Excellence
Reviewed February 26, 2014

Great hotel. A little away from the main streets though. Service is first class. Had breakfast a couple of times which by North American standards was very expensive. Our room was excellent. Top of service for hotels

  • Stayed: February 2014, traveled as a couple
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Thank Tremblant110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed February 26, 2014

Shangri-La Hospitality is truly heart felt, like we were part of the family. This property is stunning. It's almost like having three distinctly different hotel options (Valley Wing, Garden Wing and Tower Wing), all connected as one urban resort. We stayed in the Valley Wing (top tier), enjoying huge guest rooms with tons of extra amenities. All throughout the guest room there were lot's of little details that made me realize other hotels often overlook: lint brush, shoe caddy with shoe horn, buffers, shoe polishing machine, ear plugs, eye masks, tons of bath products... The crystal chandeliers also added to the elegant design. Our fruit amenities were replenished daily.

I had seen the competition (Mandarin, Four Seasons, St Regis, Ritz Carlton, etc.), while they are lovely, Shangri-La offered so much more. After all, the name Shangri-La is synonymous with Paradise.

As a Valley Wing guest, we enjoyed the complimentary breakfast in the Summit Room. The servers were so friendly and attentive. We appreciated the option of having some buffet items and also menu items as well. They even have an option for those in a rush to get a breakfast to go. In the evening, we also enjoyed the complimentary Champagne Bar and canapés from the Summit Room. What a great way to relax while awaiting the company of our other colleagues. The harpist is a lovely touch as well. We were so busy during the day, we regret that we did not get to experience the high tea (next visit).

During the stay, we also enjoyed breakfast at The Line. It really did surpass expectations that we heard about being the Best buffet experience. I wish we had time to do the Brunch on Sunday. The amount and quality of the food stations was incredible. Tour the world in one restaurant. Also, do go to the barista station and get the local coffee. There is a little production with the pouring...

Shang Palace was the favorite meal of our entire trip. The Chinese tasting menu presented us with so many delicate flavors. Our group also had a couple of individual special dietary requests (Halal and vegetarian). Everyone loved the experience. What a great way to interact and share such a wonderful dining journey. The private dining room also made it feel even more special...

Make time either upon arrival or right before departure for a spa session at Chi, the Spa. What a great way to recover or prepare for a long flight. I had a Rescue Release Treatment that got out all my tension, followed by a facial. I highly recommend it.

The pool is also a large lagoon design. You absolutely feel as though you are in the middle of paradise. There is even a kids area that they can enjoy water features and meet other kids. It is discretely tucked away from the pool in another area of the 16 acre property.

If we had more time, I would have loved to experienced the new Waterfall Café, which specialized in Mediterranean cuisine. Also the Lobby Lounge, which always seemed busy. Do make time in the evening to go up to Blu Bar at the top of the Tower Wing to enjoy cocktails and view of Singapore. If you crave Japanese cuisine, try Nadaman, which many Shangri-La's also feature.

Take a little time to venture around the property to the three wings. There are even tours available with the gardener to learn more about the foliage there. It is an amazing property with very sincere and caring people. I highly recommend it!!! Location is also excellent being at the beginning of Orchard Road. Walking distance to many shops, restaurants and bars as well. They also have a complimentary shuttle service to the shops on Orchard Road.

  • Stayed: February 2014, traveled with friends
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1  Thank andrewrnyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 25, 2014

This is our second time to stay at the Shangri-La hotel in Singapore in the last few years. We love the renovated Garden Wing rooms, especially on the lower floors looking right out over the lovely pool. It's such a pleasure to return to this hotel after a day of touring for a refreshing dip in the pool and nice dinner at the Waterfall Cafe. Hearing the birds sing in the morning is a delight!

  • Stayed: February 2014, traveled as a couple
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Review collected in partnership with shangri-la.com
3  Thank Deanie2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 25, 2014 via mobile

We stayed in the valley wing which was amazing.
room was very comfortable .Beautiful,spotlessly clean and the staff so friendly and helpful. The pool was well kept and big.
we surely enjoyed the pool .thats a awesome stayed in SG.

  • Stayed: March 2013
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Thank kevin3n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this reviewResponded March 4, 2014

Dear Kevin

Thank you for sharing your positive review via Tripadvisor! I am glad to know that you have enjoyed your stay at The Valley Wing, our ultimate sanctuary. Your compliments are greatly appreciated and will be shared with my team members.

I look forward to welcoming you back again soon!

With best regards
Reto Klauser
Vice President and General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 24, 2014

Beautiful hotel, fantastic pool. Garden wing rooms overlooking the pool are the best. Staff attentive but avoid The Line restaurant for breakfast, it's too busy and it's like going for School Dinners. There is nothing wrong with the food though, it's excellent quality just didnt like the restaurant. There are other restaurants within the hotel though. The staff are great. Had a really good stay and would highly recommend it

  • Stayed: February 2014, traveled on business
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Review collected in partnership with shangri-la.com
Thank Mary T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 23, 2014

Wonderful hotel with spacious rooms, over the top service, lovely grounds, great restaurant choice, 10 mins walk to Orchard road shopping district. Peaceful calm environnment. Older style hotel on the outside however modern inside. Standard rooms are great.


  • Stayed: February 2014, traveled on business
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Review collected in partnership with shangri-la.com
1  Thank tripellen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 22, 2014

What a lovely hotel.
My wife & I were lucky enough to stay with the Shangri-La in one of their Valley Wing rooms during the F1 Grand Prix weekend.
When I say "with", that is to say we were made to feel more like a friend than a guest. The staff were so very friendly & polite, not pretentious or over bearing & yet not over familiar, just maintaining the correct level of decorum to make us feel very comfortable & welcome during our stay, yet still feel we were getting excellent service.
Nothing was a problem to the staff, I cannot praise the Shangri-La enough.
The food we tried was lovely, the breakfast was 1st class & very relaxed, a great way to start your day.
After staying in many lovely hotels around the world, this ranks amongst the highest, if not the top.
The next time we fly south we will make sure it includes a stop over with the Shangri-La, Singapore.

Stayed: October 2013, traveled as a couple
1  Thank Pedropete66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel, Singapore

Address: 22 Orange Grove Rd | Orchard Road, Singapore 258350, Singapore
Location: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Singapore
#3 Romantic Hotel in Singapore
#5 Spa Hotel in Singapore
#6 Business Hotel in Singapore
#10 Luxury Hotel in Singapore
Price Range: $278 - $469 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Singapore 5*
Number of rooms: 793
Official Description (provided by the hotel):
Regularly voted among the top hotels in the world, the Shangri-La, Hotel Singapore, set in 15 acres of tropical landscaped gardens, is a truly luxurious oasis in the centre of bustling Singapore, a short walk from the main shopping, entertainment and dining districts. The hotel comprises 792 elegant guestrooms and suites with three distinctive wings: the newly renovated Tower Wing, with its contemporary relaxed vibe, housing the executive Horizon Club rooms and family-friendly rooms and suites; the urban resort Garden Wing, set amongst lush tropical foliage; and the exclusive Valley Wing for the discerning traveller. 127 service apartments and 55 luxurious condominium units are also available for longer staying guests. ... more   less 
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Also Known As:
Shangri La Hotel Singapore
Shangri La Singapore

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