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“Great place to stay if visiting Singapore” 5 of 5 bubbles
Review of Shangri-La Hotel, Singapore

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Shangri-La Hotel, Singapore
Ranked #9 of 309 Hotels in Singapore
Certificate of Excellence
London, United Kingdom
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Great place to stay if visiting Singapore”
5 of 5 bubbles Reviewed October 23, 2013

Great all round Hotel, just a short walk to the main designer shopping areas. Our room was large, well equipped and spotless. The staff can't do enough and greet you with a smile and will go out of their way to help you.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Steve T T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review, October 29, 2013
Dear Steve

Many thanks for your review on Tripadvisor! I am glad to know that you have enjoyed your stay at our hotel. I hope to welcome both of you back again soon!

With best regards
Manfred Weber
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,478 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (967)
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uk
Level Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed October 23, 2013 via mobile

This hotel was amazing. We stayed in the garden wing room first which was really lovely with a beautiful bathroom and a large balcony with views over the pool. Then we upgraded to the valley wing, now I loved this room! Classy and sumptuous and the marble bathroom was huge and had a tv over the bath. We were on the top floor so had amazing views of the pool and gardens. The staff were fantastic they always had a smile and couldn't do enough for you and they looked really smart in their attire both men and women staff. Breakfast was amazing, the range and quality of foods was fantastic.
I loved the gardens have never seen such beautiful gardens at a hotel. This really is 5 star and everyone is treated 5 star. There is a lovely atmosphere at this hotel and that's down to the wonderful who are there.

Stayed August 2013, traveled as a couple
Helpful?
3 Thank sm4rtgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review, October 29, 2013
Dear guest

Thank you for your positive review on Tripadvisor! I am glad to know that you enjoyed both our Garden Wing and Valley Wing experiences, as well as the chance to appreciate our tropical gardens.

I look forward to welcoming you back to our hotel soon!

With best regards
Manfred Weber
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tolmie, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed October 23, 2013

Earlier this month we had the pleasure of staying at this luxurious (what should be rated as a 10-star) property in downtown Singapore. The tranquility of its location, garden charm and pool area only enhanced the accommodation experience and facilities of the Valley Wing. Breakfast in the Summit Room was a morning highlight we looked forward to. The selection from the buffet followed by a choice from the a la carte menu was a wonderful start to the day. The High Tea from 2:00pm followed by canapés and cocktails from 5:00pm in the lobby area was an opportunity to wind down after a busy day seeing the sights of this vibrant city before heading off to dinner. Talented resident harpist Hristina provided beautiful background music that added a relaxing feel to the occasion. The courteous and exemplary service from all the staff made our stay here more pleasurable and a particular mention should be made to Hari and Irene for spoiling us over and above the call of duty! Overall a memorable experience in a wonderful location.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank duncanpv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review, October 29, 2013
Dear Duncan

Many thanks for your excellent review of The Valley Wing! I am glad to know that you have enjoyed your stay at our ultimate sanctuary. Please be assured that your encouraging compliments on our service team, especially Christina, Hari and Irene, will be shared with them.

I look forward to welcoming you back to The Valley Wing soon!

With best regards
Manfred Weber
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed October 22, 2013

We've been to Singapore many times and stayed in many different hotels, however with the Shangri-la we finally found exactly what we were looking for- a resort-like hotel within the city. It is a walking distance away from the Orchard road with its attractions, but when at the Shangri-la you still get the feelings of being outside the city crowds, which is brilliant. Stayed at the Garden wing, the room was clean; they do not have " make up my room " switch but we didn't feel we needed it, the room was always being cleaned in our absence. definitely will be staying there from now on.However, I do suggest to increase the lighting in the garden suite, a bit on the dark side...

  • Stayed October 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Olessya P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review, October 29, 2013
Dear Olessya

Thank you for your positive review on Tripadvisor! I am happy to know that your family and you have enjoyed our new Garden Wing - Singapore only urban resort. Please know that your compliments on our service team will be shared with them. I have also taken note of your suggestion to brighten the lights in the suite.

I look forward to welcoming you and your family back to Garden Wing soon!

With best regards
Manfred Weber
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Munich, Germany
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed October 22, 2013

Great hotel ... facilities & staff. Excellent customer experience at all times. Absolutely worth the money and a place to revisit.
Location is good if you want to go shopping in Orchard Rd, but less convenient if you want to be closer to the Marina Bay area.

  • Stayed October 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with shangri-la.com

Helpful?
1 Thank Hellmer R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review, October 29, 2013
Dear Hellmer

Thank you for your positive review. I am happy to know that you have enjoyed your stay with us during your business trip. I look forward to welcoming you back soon!

With best regards
Manfred Weber
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northampton, United Kingdom
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed October 20, 2013

From beginning to end, our three night stay could not be faulted. Standards in this hotel are excellent. Hotel staff are courteous and well trained. The room was excellent, wonderful view, cleanliness could not be faulted. We upgraded to the Horizon Club, which is undersold in advertisement. Apart from a wonderful breakfast buffet or a la carte, the club provided non alcoholic drinks throughout the day, light bites and cocktails

Room Tip: The upper floors have the best view across Singapore. There is a free shuttle bus into Orchard Road...
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with shangri-la.com

Helpful?
2 Thank Jenny H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review, October 29, 2013
Dear Jenny

Many thanks for your excellent review of the Horizon Club! I am happy to know that you have enjoyed your stay as well as the services at our club lounge. Your kind compliments will be shared with the Horizon Club team.

I look forward to welcoming you back soon!

With best regards
Manfred Weber
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California, Usa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 20, 2013

One can literally stay on the property and enjoy views, eat fine food, workout, relax and sleep. However if you want to get out the famous shopping area of Orchard Rd and the Botanical Gardens are nearby. Shangri--La is a beautiful place.


Room Tip: 7th floor and above is awesome.
See more room tips
  • Stayed October 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with shangri-la.com

Helpful?
1 Thank Gino S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLSGM, General Manager at Shangri-La Hotel, Singapore, responded to this review, October 29, 2013
Dear Gino

Thank you for sharing your positive review on Tripadvisor! I am happy to know that you have enjoyed your stay at our hotel. I look forward to welcoming you back again soon!

With best regards
Manfred Weber
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel, Singapore

Property: Shangri-La Hotel, Singapore
Address: 22 Orange Grove Rd | Orchard Road, Singapore 258350, Singapore
Location: Singapore > Singapore
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Singapore
#3 Romantic Hotel in Singapore
#4 Spa Hotel in Singapore
#6 Business Hotel in Singapore
#9 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Shangri-La Hotel, Singapore 5*
Number of rooms: 747
Official Description (provided by the hotel):
Consistently ranked as one of the top luxury hotels in Asia and the world, Shangri-La Hotel, Singapore is where the legendary hospitality of Shangri-La first began. The hotel, which sits amidst 15 acres of luxuriant gardens, is a short stroll from the main entertainment and shopping belt of Orchard Road. This luxury hotel in Singapore comprises 747 luxury guestrooms and suites in three distinctive wings: the contemporary Tower Wing, the nature-inspired Garden Wing and the exclusive Valley Wing. There are also 15 acres of landscaped gardens, home to numerous plants and flower species, as well as a large school of luminous red and gold Japanese Koi residing in ponds filled by tumbling waterfalls. A wide range of recreational facilities is available at the hotel, including Singapore’s first CHI, The Spa at Shangri- La, 24-hour gym, a Jacuzzi, a sauna and steam room. Guests have the option of a game of tennis or having a swim in the freeform pool. The hotel houses several dining outlets for great culinary experiences. From international favourites at The Line to the best of authentic Cantonese delicacies at Shang Palace, guests will enjoy excellent meals and ever-attentive service. The Waterfall offers authentic and unique Southern Italian cuisine that combines the freshest seafood, handmade pastas and heirloom recipes from Chef de Cuisine Marco De Vincentis. Within the eclectic colonial interiors of the restaurant lies a treasure trove of fresh seasonal produce. All guests will have access to the peaceful gardens, large free-form pool and world-class dining options. Guests will also enjoy signing privileges at the nearby Hotel Jen Tanglin Singapore, Hotel Jen Orchardgateway Singapore and Shangri-La's Rasa Sentosa Resort on Sentosa Island. RENOVATION CLAUSE In line with our commitment to continuously provide outstanding facilities to our guests, we are pleased to share that we have commenced a rejuvenation program for our Tower Wing which will re-open by May. Upon completion, 517 fully refurbished rooms and suites, located in the Tower Wing, will offer the highest level of comfort, convenience and flexibility paired with new and innovative features. An inspiring, contemporary design hinting on our strong South East Asian roots is set to enrich the experience of our guests and to feel like home for business and leisure travellers alike. All measures will be taken to minimise disruption to our guests, with all works confined to the Tower Wing. Other key parts of our hotel will remain operational. These include The Valley Wing- which recently conducted a refreshment of its Champagne Bar in 2015; The Garden Wing- which underwent a SGD68million renovation in 2012. Restaurants that remain open include: The Line, Waterfall Ristorante Italiano and Shang Palace. CHI, The Spa, Health Club, swimming pool, tennis courts and selected meeting facilities will also remain accessible to guests. ... more   less 
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Also Known As:
Shangri La Hotel Singapore
Shangri La Singapore

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