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“Great Stay, fantastic staff!”

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Shangri-La Hotel, Singapore
Ranked #8 of 312 Hotels in Singapore
Certificate of Excellence
england
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great Stay, fantastic staff!”
Reviewed September 21, 2012

Stayed at the Shangri-La in August, can't speak highly enough of the hotel and staff. Location is also fantastic. You do oay a little more to stay here than other hotels in Singapore but overall good value for money.

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank diamond01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,597 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (993)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
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English first
Northamptonshire
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 18, 2012

We had the most amazing experience here at the Shangri-la - nothing too much trouble at all. The food, service, room, attention to detail is 2nd to none. Amazing! We stayed for 5 nights and then moved on the Maldives. Well worth the money and staying in for a bite to eat too if the heat gets a little much for going out. Would definitely make a detour to stay here again on the way to Australia. Incredible Hotel.

Room Tip: I don't think you could go wrong - whichever budget you're working to!!
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank hannah_apps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 12, 2012

Shangri-La is probably one of the best hotels I have stayed at except for 2 instances when we were there for 2 summits we organized. We stayed in the Garden Wing and it was huge, clean and lovely. Spent most of the time, however, in one of the boardrooms converted into a secretariat room so had to avail of the in-room dining service. Bad. Really bad. I advise you to order 2-3 hours in advance if you want any meal (simple snack, dinner or lunch) to be served when you need it. Otherwise, just go to The Line and wait to get the same order served a 'little' faster.

  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RodalineDavila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Viborg, Denmark
Level Contributor
97 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed September 11, 2012

Check-in and -out is fast and efficient. Service standards are friendly, though I had to wait a bit too long for my watermelon juice by the pool. The pool and gym facilities are excellent. Breakfast is outstanding and served until 11am.
The garden feel of this hotel is definitely a unique feature that makes this hotel stand out.
The rooms are comfortable. However the air-conditioning could not be adjusted in our room. I like the fact that they have a central socket by the desk where there are sockets for USB, HDMI, audio, video etc. A useful addition could be an iPod docking station.
All in all a great place to stay with easy access to Orchard Road.

Room Tip: Ask to face the pool
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Stayed September 2012, traveled with family
Helpful?
1 Thank GGlen78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palakkad
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed September 5, 2012 via mobile

It was one of my favourite hotels regarding cleanliness , service etc , I have stayed here in 2008 and 2009 ... Then it was the best ... But now I think It needs an upgrade , the amenities are outdated and needs to be remunerated ...

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank anish316
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Middlesbrough, United Kingdom
Level Contributor
51 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed September 2, 2012 via mobile

We stayed here for 3 nights on the way to the Maldives it was fantastic. We were upgraded to the Horizon Club on arrival.
The room was large(for a city centre hotel), well maintained and spotlessly clean.
Hotel is in a good location just a few minutes walk from underground and orchard road ( however we found taxis to be really cheap) but just far enough out so there is no hassle and bustle or traffic noise.
Gym and pool ares were great spotlessly clean.
Food and cocktails were great if a little expensive we were upgraded so used the horizon club to it full potential were cocktails we're involved. I will if visit again pay for the upgrade as it is well worth it.
Staff were friendly and really helpfully all in all a great place to stay and we will return

Stayed July 2012, traveled as a couple
Helpful?
4 Thank Megg092
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra, Australia
Level Contributor
315 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed August 28, 2012

What a fantastic hotel, everything is perfect. The staff were all very helpful and pleasant, nothing was too hard for them.

We stayed in a garden wing deluxe room with a city view. The room was quite large with all of the amenities you expect from a 5 star hotel. The complimentary water was very handy as you cetainly need to keep up the fluids in Singapore.

We had breakfast included in the rate, and we ate in the Line for the buffet - which had the most amazing array of foods I have seen, it seemed that a countries were represented, even curries from India.

The hotel offers a shuttle service to the Orchard MRT, however, it only leaves on the hour, but you can walk to the station in about 15 minutes. This is probably the only down side I can think of.

We will certainly be back next time in Singapore.

Room Tip: Next time I would book a garden wing deluxe with a pool view.
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Mark&Rosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel, Singapore

Property: Shangri-La Hotel, Singapore
Address: 22 Orange Grove Rd | Orchard Road, Singapore 258350, Singapore
Location: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Singapore
#3 Romantic Hotel in Singapore
#4 Spa Hotel in Singapore
#6 Business Hotel in Singapore
#8 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Shangri-La Hotel, Singapore 5*
Number of rooms: 793
Official Description (provided by the hotel):
Consistently ranked as one of the top luxury hotels in Asia and the world, Shangri-La Hotel, Singapore is where the legendary hospitality of Shangri-La first began. The hotel, which sits amidst 15 acres of luxuriant gardens, is a short stroll from the main entertainment and shopping belt of Orchard Road. This luxury hotel in Singapore comprises 747 luxury guestrooms and suites in three distinctive wings: the contemporary Tower Wing, the nature-inspired Garden Wing and the exclusive Valley Wing. There are also 15 acres of landscaped gardens, home to numerous plants and flower species, as well as a large school of luminous red and gold Japanese Koi residing in ponds filled by tumbling waterfalls. A wide range of recreational facilities is available at the hotel, including Singapore’s first CHI, The Spa at Shangri- La, 24-hour gym, a Jacuzzi, a sauna and steam room. Guests have the option of a game of tennis or having a swim in the freeform pool. The hotel houses several dining outlets for great culinary experiences. From international favourites at The Line to the best of authentic Cantonese delicacies at Shang Palace, guests will enjoy excellent meals and ever-attentive service. The Waterfall offers authentic and unique Southern Italian cuisine that combines the freshest seafood, handmade pastas and heirloom recipes from Chef de Cuisine Marco De Vincentis. Within the eclectic colonial interiors of the restaurant lies a treasure trove of fresh seasonal produce. All guests will have access to the peaceful gardens, large free-form pool and world-class dining options. Guests will also enjoy signing privileges at the nearby Hotel Jen Tanglin Singapore, Hotel Jen Orchardgateway Singapore and Shangri-La's Rasa Sentosa Resort on Sentosa Island. RENOVATION CLAUSE In line with our commitment to continuously provide outstanding facilities to our guests, we are pleased to share that we have commenced a rejuvenation program for our Tower Wing which will re-open by May. Upon completion, 517 fully refurbished rooms and suites, located in the Tower Wing, will offer the highest level of comfort, convenience and flexibility paired with new and innovative features. An inspiring, contemporary design hinting on our strong South East Asian roots is set to enrich the experience of our guests and to feel like home for business and leisure travellers alike. All measures will be taken to minimise disruption to our guests, with all works confined to the Tower Wing. Other key parts of our hotel will remain operational. These include The Valley Wing- which recently conducted a refreshment of its Champagne Bar in 2015; The Garden Wing- which underwent a SGD68million renovation in 2012. Restaurants that remain open include: The Line, Waterfall Ristorante Italiano and Shang Palace. CHI, The Spa, Health Club, swimming pool, tennis courts and selected meeting facilities will also remain accessible to guests. ... more   less 
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Also Known As:
Shangri La Hotel Singapore
Shangri La Singapore

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