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vwhk
hong kong

Not the best Shangri-La

3.0 of 5 bubblesReviewed Sep 19, 2011
No hotel chain has managed to create so consistent an experience as Shangri-La. This hotel is no departure from the formula: cosy rooms, solid rosewood furniture, light brown tones, flowery curtains. As soon as one steps in, the smell of Shangri-La. Of course, the Chinese restaurant is called Shang Palace and the Japanese restaurant is Nadaman. The oversize outdoor pool stands in the midst of a lush garden. And it does not hurt that the level of service in Singapore is just as good as in any of their properties.

Although I am personally not a fan of their style, which I find bordering on stuffy, it really is a question of personal taste, and I know a number of people who, on the road, would only feel at home in a Shangri-La.

This being said, I view Shangri-La Singapore as sub-par in two respects. First, the rooms in the older wings are at this moment very tired, well past their prime. This will probably be fixed one day in a renovation.

Second, and more fundamental, the location of the hotel is not ideal: secluded at the end of an alley, it is not within walking distance of the main streets. Taxis in Singapore can be hit-or-miss: abundant at some times of the day, they tend to all disappear at the same time, for instance late afternoon or when it rains; during the downtime, one can feel stranded at the Shangri-La.
Date of stay: June 2011
Trip type: Traveled on business
3.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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6,063 - 6,068 of 7,773 reviews
Reviewed September 17, 2011

The best hotel i have ever been to. Excellent breakfast, fitness gym, service and very kind staff. Also centrally located making it very conveniant for shopping and sightseeing.

Date of stay: August 2011
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1  Thank xx_Yuki_xx
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 17, 2011

Fantastic hotel - wonderful rooms, great beds, fruit in the room every day, extensive gym....could not have asked for more. A few minutes walk from Orchard Road so when I wanted to do a bit of shopping it was close but far enough away to not hear the noise. The gym and LINE restaurant were WONDERFUL. I will definitely stay here again - perfect for my business trips to Singapore.

Date of stay: September 2011
  • Trip type: Traveled on business
    • Value
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    • Rooms
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1  Thank Chakra123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 16, 2011

Everyone knows to expect a lot from a Shangri-la so there will be little that should actually surprise you. With excellence being in such abundance and the bar having been set so high, the truly noteworthy becomes the rarest of gems - it's small, in the finest detail & shines out... noticing my novel by the bedside, the housekeeping crew left me a bookmark. The standard coffee & tea-making set in the room also includes a little saucer of the type you have in Chinese restaurants for soy sauce for you to rest your teaspoon so that it doesn't drip or leave excess tea or coffee everywhere. Everything else is of the mundane high standards you'd expect of a Shangri-la. The breakfast place - The Line - has a very wide variety on both their breakfast and buffet spreads. The rooms are big by Singapore standards, premises immaculate, surroundings lush, quiet yet just a stone's throw away from all the action of HRC & Orchard Road.

Date of stay: September 2011
    • Value
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1  Thank Paul Y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 16, 2011

It is fine Luxary Hotel little away from crowded city area, with great tradition and excellent services. One of the out of the world place to stay if you like quite and cozy place to stay.

Date of stay: October 2010
  • Trip type: Traveled on business
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Thank amit2207
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 16, 2011

The service at the hotel was second to none. Nothing was too much trouble, we were especially grateful for their help in recovering my wife's camera which she left on the seat of a taxi. The taxi company and driver were traced and the camera returned to us within an hour.

I booked early directly through the hotel website and obtained an extended weekend rate that gave us a late 4pm check out on the Monday afternoon. This made for a relaxing time before a late evening flight back to London. There is a wide range of food on offer, but our best experience was after checking out of our room when we went for High Tea at the Rose Veranda on the Mezannine floor above the main reception area. The food was superb, a wide choice of different cooked foods, and basically go back as many times as you want. The service was excellent, and at S$40, c£20 per head incredible value for money.

If you have time, visit the Orchid Gardens in the Botannical Gardens a short taxi ride from the hotel - stunning colours and variety.

Date of stay: August 2011
  • Trip type: Traveled as a couple
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1  Thank Mark B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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