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“a perfect stay”

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Four Seasons Hotel Singapore
Ranked #4 of 312 Hotels in Singapore
Certificate of Excellence
Paris, France
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“a perfect stay”
Reviewed August 18, 2014

Great location right in the middle of Orchard Road. room was perfect with a great view (boulevard room). Amazing bathroom. the hotel staff was extremely kind and useful in finding informations for us. A true luxury experience. Will come back for sure.

  • Stayed August 2014, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
2 Thank Omri_Ben_Canaan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AustinWSingapore, Director of Marketing at Four Seasons Hotel Singapore, responded to this review, September 11, 2014
Dear Omri_Ben_Canaan,

Thank you for sharing your wonderful experience on TripAdvisor. At Four Seasons Hotels & Resorts, we seek to provide our guest with a memorable experience. We are glad you had an enjoyable stay and certainly welcome you back in the near future.

Yours Sincerely,

Austin Watkins
Director of Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,786 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (237)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
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  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Manila, Philippines
Level Contributor
41 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed August 18, 2014

This hotel is in Singapore's central business district. It's on a quiet location just off Orchard Road, maybe 5 - 10 minutes walk from the main shopping street and it's horde of tourists. It's also accessible to the MRT subway station.

The hotel lobby is not intimidating and grand but just the right cozy size. It's also usually quiet and not crowded. Food served in the meetings and restaurant were good. Service is quite friendly and efficient. Several days of meetings went very well in the conference room with the help of the staff's unobtrusive service. My room attendant seems to have been trained to anticipate my needs or provide thoughtful touches. For example, I left my eyeglasses on the bathroom counter and upon return in the evening, I found it carefully placed over a cleaning cloth for eyeglasses.

The Premiere corner room I stayed in was quite generous in size, including the bathroom. The bed was very comfortable. But I found the comforter too heavy and hot. Upon request, I was provided with a regular blanket.

Even on business, I found my stay in this hotel relaxing and pleasant.

  • Stayed August 2014, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank marianojohntan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AustinWSingapore, Director of Marketing at Four Seasons Hotel Singapore, responded to this review, September 11, 2014
Dear marianojohntan,

Thank you taking the time to share your review on TripAdvisor. We are glad you had a series of smooth meetings during your stay with us. At Four Seasons Hotel Singapore, we aspire to serve the needs of our all guests, regardless of business or leisure.

Thank you for detailing your experience. This way we can thank our attentive and forward-thinking housekeeping members who were able to anticipate your needs. Also, please feel free to raise your requests to our lovely staff, they will be more than happy to serve you. Please share with us how we can improve your experience and we look forward to welcoming you again!

Yours Sincerely,

Austin Watkins
Director of Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed August 16, 2014 via mobile

Stayed a night with family and relatives and was expecting great service with such a highly rated hotel brand but boy was I wrong and much worst then the lower star hotels I've stayed in! Luggage was not brought up to the rooms as promised. Faulty room iphone charger - the staff asked us to go to the business centre to charge and when we asked to borrow one, only the cable was sent! Was expecting a little common sense here! Was charged for the children's breakfast when I was told by the restaurant staff that it was included with my stay.

Helpful?
Thank Marc L
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
AustinWSingapore, Director of Marketing at Four Seasons Hotel Singapore, responded to this review, August 27, 2014
Dear Marc L,

I want to sincerely apologize to you for what sounds like a frustrating experience. Our staff are typically the most decorated in the hotel industry and incidents such as this simply do not occur. I would love an opportunity to speak with you so I can further understand the entire scope of your experience and then share with our team. We must be able to deliver world-class service for all of our guests and you should not have been any exception.

I shall remain available to you when you have the opportunity connect.

Sincerely,
Austin Watkins
Director of Marketing
Austin.watkins@fourseasons.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed August 16, 2014 via mobile

To want to go back to a country for the warmth and care you have been showered with in a hotel, is the feeling you get after staying at the Four Seasons Singapore.

Extreme luxury and comfort, but service beyond comparison. Thanks to Pascale in the reception, Chow Yen (not sure that's her name) from the concierge along with Ali, this hotel will be our place every time we visit beautiful Singapore.

Well done Four Seasons. Keep it up!

Stayed July 2014, traveled with family
Helpful?
2 Thank Beebosk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AustinWSingapore, Director of Marketing at Four Seasons Hotel Singapore, responded to this review, September 17, 2014
Dear Beebosk,

Thank you sharing your positive experience on TripAdvisor. We are thrilled that you had a memorable time with us last month. Thank you for remembering the names of our staff. They will be delighted to know that you enjoyed your stay with us. Should business or leisure bring you back to Singapore, please do not hesitate to visit us anytime.

Yours Sincerely,

Austin Watkins
Director of Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok
Level Contributor
138 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed August 16, 2014

Our family of 4 stayed here for 2 nights on a short holiday in the Lion city. It was our first stay here as we usually try to stay in a hotel on Orchard Rd., but quickly found out that it is a very short walk down a slope and you quickly reach Ion shopping plaza. We booked a large corner room with a great view and it wa spacious enough for 2 additional beds. Inside the rooms are definitely Four Seasons quality but we found some of the decor, such as the carpets, could use a makeover. We also used the pool which we found to be a bit worn out for a Four Seasons. Sleep quality was good and the reception area is not hectic like some of the other hotels in Singapore. Breakfast was great as well. I think the rates are also very reasonable compared to some of the other luxury hotels in Singapore. Overall, worth considering for your stay in Singapore.

  • Stayed August 2014, traveled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Adithepv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AustinWSingapore, Director of Marketing at Four Seasons Hotel Singapore, responded to this review, September 17, 2014
Dear Adithepv,

Thank you for sharing your comments on TripAdvisor. We are always glad to hear from our guests. We are heartened that you enjoyed the spacious room along with the spectacular view. We seek to provide a relaxing experience to all our guests.

Our apologies to learn about the furnishing and facilities. We have embarked on a multi-million dollar enhancement plan. In fact, our newly-renovated Fitness Pool just opened in mid-September. Feel free to drop by anytime to experience these enhancements. Thank you for your patronage and we hope to serve you again in the future.

Yours Sincerely,

Austin Watkins
Director of Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Redhead, New South Wales, Australia
Level Contributor
71 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed August 15, 2014 via mobile

The four Seasons hotel in Singapore is a fantastic hotel, as a frequent business and personal traveller I find that hotels are a place to sleep and relax, at the four Seasons I found this very achievable. I would stay here again.

Stayed September 2013, traveled solo
Helpful?
Thank Jon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AustinWSingapore, Director of Marketing at Four Seasons Hotel Singapore, responded to this review, September 17, 2014
Dear Jon S,

We are humbled by your compliments, especially from a frequent traveller. At Four Seasons Hotel Singapore, we seek to provide our guests with a peaceful and calming experience. We certainly welcome you back in the near future.

Yours Sincerely,

Austin Watkins
Director of Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 14, 2014

Four Seasons Hotels have build a special image in the segment of luxury hotels. Thus, you arrive with high expectations: Will they go the extra mile that you expect and live up to their image? Here is my experience of a stay of four nights:

Rooms are very spacious, furniture and ambiente is absolutely the way you expect in a luxury hotel. View (on 7th floor) was not impressing. Staff is very friendly in a professional way. Pool was quite small (there is a second pool, but it was under renovation). But the small size was made up with an excellent service at the pool: Kind ladies offered juice or water, in the morning, you could find a coffee, tea or an apple; small things, but they made the big difference to "normal" hotels.

Excellent food in the cafe on ground floor. In total a very enjoyable stay.

Stayed August 2014, traveled on business
Helpful?
1 Thank Doris G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AustinWSingapore, Director of Marketing at Four Seasons Hotel Singapore, responded to this review, September 17, 2014
Dear Doris G,

Thank for holding Four Seasons Hotels & Resorts in high regard, we certainly hope to live up to all our guests’ expectations. We are glad you enjoyed our service, food and ambience. It is our regret our rooftop pool was temporarily closed for renovation during your stay. It has since been reopened upon a million dollar enhancement. Please accept our sincere apologies and we certainly welcome you back to stay with us.

Yours Sincerely,

Austin Watkins
Director of Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hotel Singapore

Property: Four Seasons Hotel Singapore
Address: 190 Orchard Boulevard, Singapore 248646, Singapore
Phone Number:
Location: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Singapore
#2 Spa Hotel in Singapore
#2 Family Hotel in Singapore
#4 Luxury Hotel in Singapore
#5 Business Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Four Seasons Hotel Singapore 5*
Number of rooms: 255
Official Description (provided by the hotel):
Located on tranquil, tree-lined Orchard Boulevard, Four Seasons Hotel Singapore provides a welcome oasis of calm in the midst of the city's bustle. 25 minutes from the airport, the Hotel is strategically located steps away from the shopping, entertainment and business belt of Orchard Road, and Singapore's first UNESCO World Heritage site - Singapore Botanic Gardens. Enjoy luxurious residential comfort and technological conveniences within our 255 spacious rooms and suites, and opt for room service available 24 hours - delivered in 15 minutes - or an intimate, delectable meal at award-winning outlets: One-Ninety Restaurant or Jiang-Nan Chun. Light up your night with handcrafted cocktails at One-Ninety Bar, and then conquer the day with shopping, sights and transit just mere steps away. Post-sightseeing, gently rejuvenate your body and soul under the masterful strokes of our therapists at our award-winning Spa, or reinvigorate at our tennis courts (outdoor or air-conditioned), 24-hour gym and two outdoor pools - one of which is located on the 20th floor, complete with a bar and an unforgettable, spectacular view of Singapore's city skyline. ... more   less 
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Also Known As:
4 Seasons Hotel Singapore
Four Seasons Singapore
Singapore Four Seasons
Four Seasons Hotel Singapore

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