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“Great start to holiday”

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Four Seasons Hotel Singapore
Ranked #2 of 317 Hotels in Singapore
Certificate of Excellence
Reviewed March 28, 2014

From the moment we checked in (1am!) we were treated like friends. Whether it was the warm greeting by name, the helpful answers to any questions, the smiles, winks and jokes with our two kids and the awesome (and bottomless!) fresh juices by the pool, the service was up to the Four Seasons standard. The kids were particularly tickled by the individualized baked goodies that greeted them in the room on the first night.

As a family of four (kids aged 7 and 10), finding a hotel that could accommodate us all in one room in Singapore was an unbelievable challenge. The Four Seasons had the perfect setup, bringing in 2 single beds in our premier room. They fit just right without being at all crowded!

Convenient location to the tube as well, so access to all that Singapore has to offer is just a block away.

A great stay.

  • Stayed: March 2014, traveled with family
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Thank Ontheblackhill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AustinWSingapore, Director of Marketing at Four Seasons Hotel Singapore, responded to this reviewResponded April 7, 2014

Dear Ontheblackhill,

Thank you for taking the time to share this heartwarming review of your recent stay with us.

We absolutely love taking care of families and continue to introduce new services and amenities that we hope, will enhance the overall stay experience for our little VIPs! We're indeed very proud of our team of staff and how they work hard to ensure that every guest experiences the best personalised service whilst they are with us. I am certain that your compliments will be a great an encouragement for our team.

We can't wait to have all of you with us again soon!

Yours Sincerely,

Austin Watkins
Director of Marketing

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1,074 - 1,080 of 2,007 reviews

Reviewed March 28, 2014

Checked into the Four Seasons this morning. After 30 plus hours of travel, we just wanted to crash. They said the only rooms available were on the smoking floor, or we would have to wait until 3pm to check in. We decided to give it a shot, but after 5 minutes called the front desk to ask about switching to a non-smoking room. They said that since we had already checked in to this room, we would have to pay for a half day room rental to switch to a different room. Seriously? Why do they even have a non-smoking floor in this day and age? They said that whenever the hotel is full they have to put non-smoking guests in smoking rooms, so if it hadn't been us, someone else would have gotten stuck with this room today. We have enjoyed our stays at Four Seasons in other countries, but this is not the kind of customer service we have come to expect. Not a good start to our Asian holiday.

Room Tip: Avoid the super smoky 7th floor
See more room tips
  • Stayed: March 2014, traveled as a couple
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Thank Ladybugdm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AustinWSingapore, Director of Marketing at Four Seasons Hotel Singapore, responded to this reviewResponded September 17, 2014

Dear Ladybugdm,

Thank you for posting a review of your experience here on TripAdvisor. I want to extend our sincere apologies for the unfortunate start to your Asian holiday. Our hotel has designated smoking and non smoking floors and guests are assigned based on their noted preference. While I cannot speak to what may have transpired to put you on that floor, it is not how we typically operate. Anytime a guest checks into a room and may wish to move for any reason, there is not an associated fee.

I hope we’ll have the opportunity to welcome you back and demonstrate our true service to you.

Yours Sincerely,

Austin Watkins
Director of Marketing

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Reviewed March 28, 2014

Checked into the hotel this afternoon and everyone was extremely helpful. We upgraded the room and were delighted with the size of the room. The negatives that I see is that the wallpaper is coming off the wall in numerous places, the rug in the bathroom is dirty, and the baseboard around the room is very dusty. The chair and ottoman is old and very tired as well as dirty. Our expectations staying at a Four Seasons are higher than what the standards are at the Singapore Four Seasons. I think we could have done much better at another 5 star hotel.

  • Stayed: March 2014, traveled as a couple
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2  Thank Diane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AustinWSingapore, Director of Marketing at Four Seasons Hotel Singapore, responded to this reviewResponded September 17, 2014

Dear XX

Thank you for your post here on TripAdvisor. We appreciate your compliments and certainly acknowledge your concerns. We endeavour to maintain the highest standards of cleanliness and condition throughout our hotel. We conduct scheduled deep cleaning and repair to all of our guest rooms several times each year. It is disappointing to learn any of these items may have been there during your stay.

Should your travel plans bring you back through Singapore please contact me directly and I would be pleased to personally assist you.

Yours Sincerely,

Austin Watkins
Director of Marketing

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Reviewed March 27, 2014

This is my 2nd time at this property and if I'm in the city and can afford it I won't stay anywhere else but here. And I've stayed at many of the top hotels in the Orchard Road vicinity.

My travel company www.fourwaystravels.com booked me a boulevard room then managed to get me an upgrade to the executive suite. The hotel is beautiful, the room, bathroom, amenities, equipment are absolutely top notch. The service is beyond anything I've experienced elsewhere. Every single member of the staff recognizes you by name, all the time. They are extremely courteous and can't wait to go out of their way to help you.

The location is absolutely perfect for Orchard road too.

  • Stayed: March 2014, traveled with family
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Thank ArizKohli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AustinWSingapore, Director of Marketing at Four Seasons Hotel Singapore, responded to this reviewResponded April 7, 2014

Dear ArizKohli,

Thank you for choosing Four Seasons Hotel Singapore as your residence whist in Singapore and for sharing this complimentary review of your family's recent stay with us!

Being your home away from home, it is important to us that we make your stay a comfortable one - from the facilities to the service you receive at the Hotel. We appreciate your feedback and hope to welcome you for yet another perfect hotel experience the next time your travels bring you back to Singapore.

Yours Sincerely,

Austin Watkins
Director of Marketing

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Reviewed March 26, 2014

With all of the business travel that I do....one of my best hotel experiences. Top notch service, staff greet by name (a bit scary af first), touch enabled key cards, wonderful beds, quite rooms, nice TV, most awesome bathroom -- the list goes on. Easy access to Orchard St. out the back

  • Stayed: March 2014, traveled on business
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1  Thank Christopher H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AustinWSingapore, Director of Marketing at Four Seasons Hotel Singapore, responded to this reviewResponded April 7, 2014

Dear Christopher H,

Thank you very much for taking the time to share this review here on TripAdvisor.

We take great pride when we say that our team of staff is our greatest asset. Each and every day, our team work towards ensuring that any stay with us is a personalised and memorable one - this starts with making our guests feel right at home!

I am delighted to know that you enjoyed your stay and your compliments are much appreciated. Be it for business or leisure, we look forward to welcoming you home again soon.

Yours Sincerely,

Austin Watkins
Director of Marketing

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Reviewed March 15, 2014

Everything about this hotel is just great. The quality of the guest rooms, pools, gymnasium, restaurant, as well as all of the staff, is without fault. The rooms have all the best amenities expected of a top hotel; the beds are super soft, and the shower is exceptionally good.
Whether you go to the gym, pools, or any of the lounges, there are friendly professional staff on hand to provide refreshments and anything else you may wish for.
There is a great ambience and quality about this hotel that makes you feel very comfortable, and safe.
This is not a "low cost" hotel, but you do get the best quality for what you pay for.
The only criticism(a minor one only) is that the tiles in the 2 pools are somewhat slippery, and you need to take care with this.

  • Stayed: March 2014, traveled with family
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2  Thank br40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AustinWSingapore, Director of Marketing at Four Seasons Hotel Singapore, responded to this reviewResponded March 24, 2014

Dear br40,

Thank you for sharing this glowing review of your experience with us here on TripAdvisor and we are most delighted to know that you and your family had enjoyed your time with us - your compliments for our team is much appreciated!

We value your feedback regarding the pool tiles and would like to assure you that this will be shared with tour Engineering team as we continue to enhance the facilities around the Hotel to ensure a truly first-class overall experience for our guests.

My team and I look forward to welcoming you home soon!

Yours Sincerely,

Austin Watkins
Director of Marketing

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Reviewed March 14, 2014

Excellent hotel for recent meeting of 50. Meeting space, banquet & reception staff, location, food and the spa couldn't fault. The staff were so polite, friendly and efficient, nothing was to much trouble. Highly recommend if within your budget. The beds are like clouds, just amazing.

  • Stayed: March 2014, traveled on business
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Thank Tara_RG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AustinWSingapore, Director of Marketing at Four Seasons Hotel Singapore, responded to this reviewResponded March 16, 2014

Dear Tara_RG,

Thank you very much for your continued support of Four Seasons Hotel Singapore and for sharing this raving review of your recent meeting experience with us.

Be it for business or leisure, my team and I very much look forward to welcoming you again the next time you visit Singapore.

Yours Sincerely,

Austin Watkins
Director of Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hotel Singapore

Address: 190 Orchard Boulevard, Singapore 248646, Singapore
Phone Number:
Location: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Singapore
#1 Romantic Hotel in Singapore
#2 Luxury Hotel in Singapore
#2 Family Hotel in Singapore
#5 Business Hotel in Singapore
Price Range: $277 - $522 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Four Seasons Hotel Singapore 5*
Number of rooms: 255
Official Description (provided by the hotel):
Located on tranquil, tree-lined Orchard Boulevard, Four Seasons Hotel Singapore provides a welcome oasis of calm in the midst of the city's bustle. 25 minutes from the airport, the Hotel is strategically located steps away from the shopping, entertainment and business belt of Orchard Road, and Singapore's first UNESCO World Heritage site - Singapore Botanic Gardens. Enjoy luxurious residential comfort and technological conveniences within our 255 spacious rooms and suites, and opt for room service available 24 hours - delivered in 15 minutes - or an intimate, delectable meal at award-winning outlets: One-Ninety Restaurant or Jiang-Nan Chun. Light up your night with handcrafted cocktails at One-Ninety Bar, and then conquer the day with shopping, sights and transit just mere steps away. Post-sightseeing, gently rejuvenate your body and soul under the masterful strokes of our therapists at our award-winning Spa, or reinvigorate at our tennis courts (outdoor or air-conditioned), 24-hour gym and two outdoor pools - one of which is located on the 20th floor, complete with a bar and an unforgettable, spectacular view of Singapore's city skyline. ... more   less 
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Also Known As:
4 Seasons Hotel Singapore
Four Seasons Singapore
Singapore Four Seasons
Four Seasons Hotel Singapore

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