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“Sanctuary”

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Four Seasons Hotel Singapore
Ranked #5 of 312 Hotels in Singapore
Certificate of Excellence
New York City, New York
Level 6 Contributor
127 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“Sanctuary”
Reviewed February 24, 2013

We enjoy this hotel for it's unsurpassed understated elegance, privacy and residential location.
Our preferred address in Singapore, close to everything making it easy to catch up with friends and entertain. The staff is absolutely wonderful! Everything is crisp, clean and thoughtfully smart from check -in, amenities, accessories, restaurants and brunch! each time we have had a different room and although the layouts are a little unusual we enjoy the comfort and the nuances of the differences.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
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Helpful?
1 Thank johnberndt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AustinWatkins, Director of Marketing at Four Seasons Hotel Singapore, responded to this review, February 27, 2013
Dear johnberndt,

Thank you for making our hotel your preferred residence again during your recent visit last November.

I'm delighted to hear that our employees' attention to detail and personalised service enhanced the experience of your stay. Our culinary team will also be pleased to know of your compliment as well, as a variety of dining choices lends a greater understanding of the destination's food culture.

For your next visit, should you wish to reserve a particular room type, please do not hesitate to let us know. We will certainly do our utmost to ensure your stay with us meets, if not exceeds, the level of comfort you wish for.

Yours sincerely

Austin Watkins
Director of Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,820 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (239)
Date | Rating
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  • Chinese (Traditional) first
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Mareeba
Level 2 Contributor
7 reviews
3 hotel reviews
Reviewed February 21, 2013

My daughter and I stayed at this glorious hotel for 6 nights while we enjoyed Singapore. If you love classic, opulent, and elegant good taste as far as interiors go, you will not be dissapointed. Service is exceptional, and goes past the word "regular". The staff are smiling, happy and will bend over backwards. The room was spotless after every room service. I lost my credit card while standing at the reception counter in the process of checking out. If this sounds ridiculous, it's amazing how simply things get lost. The staff pulled the entire bench to pieces, including the computer equipment, to find my thin card wedged in an even more thinner space within the computer equipment. A short walk to Orchard Road and train stations, and not right on the busy strip. I would recommend this hotel for anyone who loves classic good taste "traditional opulent hotel feel". We had a breakfast at the hotel and the food and the service was ten out of ten. Yes, it was Australian 5 star prices, but for a girl's trip once in a lifetime to Singapore, why not?

Room Tip: Our room looked out over trees, the pool and tennis courts. Views to the city. Can not complain ab...
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  • Stayed November 2012, traveled with friends
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Helpful?
Thank Chrissy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AustinWatkins, Director of Marketing at Four Seasons Hotel Singapore, responded to this review, February 27, 2013
Dear Chrissy S,

First of all, thank you for selecting us as your "home away from home" to spend these special moments with your daughter - the recount of your stay with us is truly heartwarming and I am thrilled to know that both of you had a great girls' bonding session in our City In A Garden!

Our staff strive and take pride in offering the best service that we can offer to our guests so your compliments are definitely an affirmation for us.

I look forward to an opportunity to personally welcome you if your travels ever bring you this way again.

Yours sincerely

Austin Watkins
Director of Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sweden
Level 4 Contributor
35 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed February 17, 2013

The concierge at this plase is amazing! And the service is presented, always with a smile.
Location is good for Orchard Road and some serious shopping. Close to MRT. Did not have breakfast at the hotel. Rooms and lobby area is just as every other 5 star hotel. Very cute with child size robe, slippers and childfriendly shampoo. Gym was superb! And the aircon was a bless, REALLY quiet! :-D

  • Stayed February 2013, traveled with family
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Helpful?
2 Thank saltyfox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AustinWatkins, Director of Marketing at Four Seasons Hotel Singapore, responded to this review, February 19, 2013
Dear StinaSweden,

Thank you for having taken the time to write us such a glowing review and I am certain our Concierge team will be happy to hear of your compliments when I share it with them.

We like to take special care of our little in-house guests, so it is always such a joy to hear that the children amenities were a hit (and not only with the young ones too)!

Looking forward to your next return!

Yours sincerely

Austin Watkins
Director of Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 6 Contributor
242 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 179 helpful votes
Reviewed February 13, 2013

I've stayed in lots of hotels in Singapore and what I like about Four Seasons is the size and decoration of it's Executive Suites, large wardrobe, lots of drawer spaces, comfortable sofas, tea and coffee making facilities, quick and reliable room service and it's in a great location for shopping! Bathrooms are very generous in size, have every amenity, lots of light and quality towelling.
I find the staff to be very friendly, welcoming and professional. The restaurant is small but as Singapore is known for its' vast number of excellent restaurants and taxi's are so cheap that it's worth catching one to get to restaurants a bit further afield, we only used the hotel restaurant for catching up with friends over a drink or two. Finger food served with drinks is fresh and very tasteful.

  • Stayed February 2013, traveled as a couple
    • Value
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Helpful?
1 Thank ontheroadsince73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AustinWatkins, Director of Marketing at Four Seasons Hotel Singapore, responded to this review, February 19, 2013
Dear ontheroadsince1973,

Thank you for your compliments highlighting the attributes of the Executive Suite and our employees whom you've had the pleasure of meeting.

With space being a premium, we are indeed very fortunate that all our guestrooms have the luxury of spaciousness. Despite that, they have a residential ambience that makes it your home during your stay with us.

It is a pity however, that you did not dine with us this time - One-Ninety's applewood grill specials and Jiang-Nan Chun's Cantonese cuisine are certainly worth a try!

We hope to welcome you back again soon and I'd love to share some of my personal favourites from the restaurants then.

Yours sincerely

Austin Watkins
Director of Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jackson, WY
Level 3 Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed February 9, 2013

My family and I regularly stay at Four Seasons all over the world and the one in Singapore is easily the worst that we have ever experienced. The staff is inadequately trained and, worst yet, the management, when push comes to shove, not service-oriented whatsoever. Here is a brief litany of why we were so dissatisfied with this hotel:

- Inadequate dining. They have essentially a coffee shop (the 190) and a small Chinese restaurant here. They are not guest-oriented enough to hold back a few tables for hotel guests. Consequently, there is a good likelihood that you will be sent packing if you try to walk-in for a meal. After a long day of travel, who needs the grief.

- Telephone operator. We had friends who could not reach us at the hotel because they did not know our full names (including middle names), as they foolishly register the room under the names appearing on our passports. A bit of training might help operators distinguish between middle and first names, but apparently this has not occurred.

- Housekeeping. Ask for turndown - done only partially with curtains left open and no bedside water. Ask for coffee capsules, none delivered.

I could go on, but hopefully you get the idea. Finally, it seems that hotel management is preoccupied with the bottom line to the neglect of service. If you want to go to a 5 star hotel in Singapore, then I would strongly recommend the Ritz Carlton, where we have stayed 2-3x without incident, over the Four Seasons Singapore.

  • Stayed February 2013, traveled with family
    • Value
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Helpful?
6 Thank travelnowJackson_WY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tokyo, Japan
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 5, 2013

Close to the shopping district (Orchard) yet amidst peaceful greens. I recommend this for couples or holidaying visitors. Getting to business district isn't a stone throw away and better hotel choices are available around CBD.

Hotel is a couple of bus stops from Botanical garden and nearby lots of food choices. Orchard offers multiple choices for exploring night life and clubs (hotels). Be careful at bargain stores around Far east plaza (they aren't totally honest often).

Room Tip: Request for a view facing greens by boulevard
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  • Stayed November 2012, traveled solo
    • Value
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Helpful?
Thank ps_travel007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AustinWatkins, Director of Marketing at Four Seasons Hotel Singapore, responded to this review, February 13, 2013
Dear ps_travel007,

You are spot on with the room tip! We are indeed very fortunate to be located where we are - right along the golden mile of Orchard Road's shopping and entertainment strip but at the same time, in a quiet enclave of Orchard Boulevard where we are surrounded by lush greenery. The perfect view of serenity in the city!

I am sure the tips you mentioned will be useful to future guests travelling to Singapore, so thank you very much for sharing them.

We look forward to welcoming you back again in the future.

Yours sincerely

Austin Watkins
Director of Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greater London, United Kingdom
Level 6 Contributor
99 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed February 3, 2013

On arrival at the hotel, check in was fairly painless and took around 5 minutes. The room itself was reasonable but lacked attention to detail e.g. the HDMI port on the TV didn't work, the shower tap was so stiff to turn, you needed to find an implement to thump it with. Housekeeping was also lackluster and cleaning was not thorough particularly in the bathroom. They also place 2 bottles of water by the TV with a label that they cost I think 10SGD, anyway being thirsty I opened this although was pretty angry that at the room rate they charged for drinking water, it wasn't until I returned to my room in the evening and went to the bathroom that I saw bottles of complementary water. Also for a hotel to charge for Internet in the room I find abhorrent and this also was not what was expected from the booking. As for the One Ninety Restaurant, words fail me...But, my first experience was for dinner, the restaurant was not busy but getting served was a problem and it went downhill from there, having ordered a bottle of mineral water and a bottle of wine to go with the meal, only once was my glass refilled with water, and the wine not once, clearing plates was also not prompt. My next experience was at breakfast, here too the service was appalling, the cold selection was reasonable but as for a cooked breakfast quite horrendous unless your into boiled pork sausages, cremated bacon and eggs cooked the way chef wants not as you ordered, all visits to the restaurant were of a similar ilk, the manager also fails to see anything or make any attempt to speak with diners. Checkout was fairly painless, taking a bit over 5 minutes.

  • Stayed January 2013, traveled on business
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Helpful?
2 Thank amation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A_Chahwan, General Manager at Four Seasons Hotel Singapore, responded to this review, February 5, 2013
Dear Richie20260

Thank you for taking the time to post a review of your experience at our Hotel and please accept my sincere apologies for a less than a satisfactory experience.

I am well aware that we are unable to turn back the clock and being in the business of providing guests with memorable experiences, we are concerned that you were so badly let down and I would very much appreciate it if you would be so kind and contact my office at +65 6831 7000 or email me at GM.fssingapore@fourseasons.com with your contact details so we may reach out to you directly for an opportunity to restore your faith in us.

Yours sincerely

Antoine Chahwan
Regional Vice President and
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hotel Singapore

Property: Four Seasons Hotel Singapore
Address: 190 Orchard Boulevard, Singapore 248646, Singapore
Phone Number:
Location: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Singapore
#2 Family Hotel in Singapore
#3 Spa Hotel in Singapore
#5 Business Hotel in Singapore
#5 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Four Seasons Hotel Singapore 5*
Number of rooms: 255
Official Description (provided by the hotel):
Located on tranquil, tree-lined Orchard Boulevard, Four Seasons Hotel Singapore provides a welcome oasis of calm in the midst of the city's bustle. 25 minutes from the airport, the Hotel is strategically located steps away from the shopping, entertainment and business belt of Orchard Road, and Singapore's first UNESCO World Heritage site - Singapore Botanic Gardens. Enjoy luxurious residential comfort and technological conveniences within our 255 spacious rooms and suites, and opt for room service available 24 hours - delivered in 15 minutes - or an intimate, delectable meal at award-winning outlets: One-Ninety Restaurant or Jiang-Nan Chun. Light up your night with handcrafted cocktails at One-Ninety Bar, and then conquer the day with shopping, sights and transit just mere steps away. Post-sightseeing, gently rejuvenate your body and soul under the masterful strokes of our therapists at our award-winning Spa, or reinvigorate at our tennis courts (outdoor or air-conditioned), 24-hour gym and two outdoor pools - one of which is located on the 20th floor, complete with a bar and an unforgettable, spectacular view of Singapore's city skyline. ... more   less 
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Also Known As:
4 Seasons Hotel Singapore
Four Seasons Singapore
Singapore Four Seasons
Four Seasons Hotel Singapore

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