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“Marvelous hotel, excellent service.”

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Four Seasons Hotel Singapore
Ranked #4 of 312 Hotels in Singapore
Certificate of Excellence
Taipei, Taiwan
Level Contributor
31 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Marvelous hotel, excellent service.”
Reviewed January 21, 2013

The lobby was not showy but very very beautiful. Can't describe the excellence of the service they offered--u have to experience by your own! I've alway lived in Four Seasons "Resorts", and it's my first time to live in Four Seasons "Hotel". I was worried that if the service won't be as good as the resorts, but in fact--it's perfect! It's not the normal five-star hotel-it's rooms and suites are clean and comfortable. The furnishings may not be amazed by you at first, but after a day's using, u will find it useful and elegant. Their Guest Experience Manager-David Red has arranged a very very nice dinner in their "Jiang-Nan Chun Restaurant" for me and my family. He helped us reserve a nice private dining room with some birthday decoration. You can see they are extremely outstanding and make lots of endeavors what the guests ask for. And we reserved a executive suite, and because of the birthday celebration, they gave me an upgrade. Very nice and friendly hotel-compare to Four Seasons Hotels around the world, the price is not expensive at all. It's worthwhile.

Room Tip: premier room or on bedroom suit can have better windows.
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank terencehuangtw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AustinWatkins, Director of Marketing at Four Seasons Hotel Singapore, responded to this review, January 23, 2013
Dear terencehuangtw,

First of all, thank you for sharing your pictures, I especially like the shot of our Hotel's facade amidst the lush greenery of Orchard Boulevard - a lovely capture indeed!

Our team endeavors to give the best service there is to offer, tailored to each individual's preference so it is comments from guests like you who give us such pride in our jobs. David Red, our Guest Experience Manager, or better known as the GEM of the Hotel, would be most happy to hear of your compliments when I share them with him.

Thank you once again for sharing the joys of your stay with us - your very first city hotel in our company. I am glad that we were able to make your birthday celebration such a memorable one.

Yours sincerely

Austin Watkins
Director of Marketing
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (237)
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  • Chinese (Simplified) first
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  • English first
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English first
New York City, New York
Level Contributor
93 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed January 21, 2013 via mobile

Beautiful lobby, restaurant and bar; great service at the rooftop pool; near Orchard shopping and restaurants; courteous staff; spotlessly clean.
Only comment re: improvement is that Singapore gets lots of jet-lagged people... If I answer the housekeeping knock on the door with "I'm in here sleeping!", that doesn't mean I want to have a yelling conversation about when I'll be done sleeping, and they should come back... If I'm asleep at 1pm, it should be assumed that I'm jet-lagged; I don't know when I'll be done (although if I yell answers to your steady stream of questions, it might be "now"); and I'm desperate to get what little sleep I can.
This, it should be said, is hardly a scenario unique to Four Seasons: what is unique is that I expect better from them!
One day I'll remember to put out the "Do Not Disturb" sign!

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1k_by_June
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AustinWatkins, Director of Marketing at Four Seasons Hotel Singapore, responded to this review, January 22, 2013
Dear 1k_by_June,

Thank you for your compliments on our hotel and service experience. I also appreciate your candid feedback on the inconvenience you had faced during your stay.

Rest assured I will bring this up to our housekeeping team's attention as having an intuitive approach in all our service touch points is key to ensuring the comfort of our guests' experience.

We hope to have the opportunity to welcome you back to our hotel again soon.

Yours sincerely

Austin Watkins
Director of Marketing
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Tokyo, Japan
Level Contributor
99 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed January 19, 2013

We stayed just a night. The staff was always extremely friendly.The room was large and clean. The view was average (to a parking lot).
The hotel - a short bit from the busy part of orchard road - offers a good location to be quickly anywhere.
The afternoon tea at the terrace is extremely good, you should try. But make sure to make a reservation to get a nice table, since it seems to be quite popular, especially at the weekend.
The hotel also has a nice pool, which was not crowded at all. The service at the pool (water, drinks, snacks) is also very good.
The breakfast was something which was truly amazing. The hotel has an amazing variety of food and drinks to offer. It is difficult not to sit half the day.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pannonians
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AustinWatkins, Director of Marketing at Four Seasons Hotel Singapore, responded to this review, January 22, 2013
Dear pannonians,

Thank you for taking the time to post your review. We are delighted to know you had an excellent visit.

The Bar & Alfresco is very much a hot spot, in part due to the lovely afternoon tea spread created by Pastry Chef Audrey Yee and her team. The menu was recently refreshed with a new selection of afternoon tea delights, so I'm glad you had the chance to experience it. Our Executive Chef Giovanni Speciale will be pleased to know of your feedback on the breakfast spread, which has also been a hit with our guests.

We look forward to the pleasure of your return visit again and thank you for having made us your residence of choice in Singapore.

Yours sincerely

Austin Watkins
Director of Marketing
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Berlin
Level Contributor
74 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed January 16, 2013

The Four Seasons Singapore is well known for its excellent service. Breakfast is wonder ful and the location for shoppers perfect near the famous Orchard Road.
For me the beds are by far too soft so that can be a problem if you have problems with your back.

Stayed September 2012, traveled on business
Helpful?
Thank mm70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AustinWatkins, Director of Marketing at Four Seasons Hotel Singapore, responded to this review, January 16, 2013
Dear mm70,

Thank you for sharing your feedback of your stay in our hotel recently. Our team is proud of the service and offerings we provide to our guests, so they will be delighted by your compliment.

With regard to your comment about the beds, we do have slightly harder beds available to cater to guests with a preference for them. They can be requested upon check-in or any time during the stay.

I hope we will have the opportunity to welcome you back to Singapore in the near future.

Yours sincerely


Austin Watkins
Director of Marketing
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Adelaide, Australia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 11, 2013

We stayed here for three nights as part of a multi-stop overseas trip and were pleasantly surprised by the experience.

The room was large and clean. Treats were placed into the room daily (chocolate covered strawberries anyone :) ? ) and we had plenty of drinking water (bottles).
The view from the room was average but to be expected in the centre of the city.
We didn't bother the staff and concierge too much as we have been to Singapore many times before but they were helpful when needed
The location is good and is within close walking distance of the shops on Orchard Rd.

The gym and pool were adequate
The breakfast buffet had great variety and the quality of the food was excellent.
We will stay here again next time we are in Singapore!

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ticktheboxguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rizwan_Shaikh, Manager at Four Seasons Hotel Singapore, responded to this review, January 15, 2013
Dear Ticktheboxguy,

Thank you for taking the time to post this review of your experience at our Hotel.

I am glad that you had the opportunity to dine with us during your stay and am sure that our culinary team will be most happy to hear of your compliments.

And although it seems like you are very familiar with this little island of ours, we definitely look forward to welcoming you back again - by which time there will be new things for both of you to explore then.

Rizwan Shaikh
Hotel Manager
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Level Contributor
38 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed January 11, 2013

Stayed for a week and cant fault anything - check in process was outstanding as was Concierge for any questions I had .The room was perfect, in room dining, roof top pool with the obligatory Singapore Sling were all amazing and so close to Orchard Road for shopping!! Loved the late check out and swim before I left on the night of Singapore Independence Day after enjoying the festivities. Would suggest a Premier Room - best sleep and no noise. Also loved the Ming Dynasty displays throughout the Hotel.Cant wait to return.

Room Tip: Book a Premier Room
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  • Stayed August 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank topher52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rizwan_Shaikh, Manager at Four Seasons Hotel Singapore, responded to this review, January 15, 2013
Dear topher52,

It is always most encouraging to know that we made a guest's stay a memorable one, so thank you for your compliments which I will share with our team.

Great choice as well with the Premier Room as these corner rooms provide added privacy and a panoramic view of the city - which I'm sure you must have enjoyed during your time with us.

We look forward to welcoming you home in the near future.

Rizwan Shaikh
Hotel Manager
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Moscow
Level Contributor
37 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed January 9, 2013

You can deal with this hotel if have the right expectations and get the right price.

Right expectations: this is a very basic property, nothing of a luxury hotel. Quality of room decoration is average at best; views are nothing special - just nearby towers; sleep quality is below average - rooms are not soundproof at all; bathroom amenities include shower cap and that's it; they will bring you a toothbrush etc. if you ask, but that will be the cheapest toothbrush around (they don't even have proprietary packaging for these things); staff are polite and neutral, but don't you expect a personal touch.

Right price: take the buy-2-stay-1-free option - this is quite a deal, under S$350 per night. But anything above that would be an overpay.

Get your expectations and price right - and overall perception can be quite positive.

  • Stayed January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Daniel_Moscow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rizwan_Shaikh, Manager at Four Seasons Hotel Singapore, responded to this review, January 15, 2013
Dear Daniel_Moscow

Thank you for your review posted at Tripadvisor.

I am personally dismayed to note that you did not appreciate the experience at Four Seasons, for a stay which I am sure you looked forward to. Our apologies!

Our hotel view has constantly altered over time with the changing landscape of Singapore, we are optimistic it will get better in the future however we do have soft refurbishment in place at regular intervals. While we may not be able to make immediate significant changes however in recent years the building has gone through internal and external facelift.

We do apologize that your rest was disturbed, our Engineering team will revisit the acoustics to ensure the comfort levels are addressed, thank you for sharing this with us. As for the room rates, we do review them on a weekly basis and they are responsive to local market conditions. It varies based on occupancy and the number of nights of guests' stay.

Please be assured that we take your feedback seriously and every effort is made to make necessary improvements.

Yours sincerely

Rizwan Shaikh
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hotel Singapore

Property: Four Seasons Hotel Singapore
Address: 190 Orchard Boulevard, Singapore 248646, Singapore
Phone Number:
Location: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Singapore
#2 Spa Hotel in Singapore
#2 Family Hotel in Singapore
#4 Luxury Hotel in Singapore
#5 Business Hotel in Singapore
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Four Seasons Hotel Singapore 5*
Number of rooms: 255
Official Description (provided by the hotel):
Located on tranquil, tree-lined Orchard Boulevard, Four Seasons Hotel Singapore provides a welcome oasis of calm in the midst of the city's bustle. 25 minutes from the airport, the Hotel is strategically located steps away from the shopping, entertainment and business belt of Orchard Road, and Singapore's first UNESCO World Heritage site - Singapore Botanic Gardens. Enjoy luxurious residential comfort and technological conveniences within our 255 spacious rooms and suites, and opt for room service available 24 hours - delivered in 15 minutes - or an intimate, delectable meal at award-winning outlets: One-Ninety Restaurant or Jiang-Nan Chun. Light up your night with handcrafted cocktails at One-Ninety Bar, and then conquer the day with shopping, sights and transit just mere steps away. Post-sightseeing, gently rejuvenate your body and soul under the masterful strokes of our therapists at our award-winning Spa, or reinvigorate at our tennis courts (outdoor or air-conditioned), 24-hour gym and two outdoor pools - one of which is located on the 20th floor, complete with a bar and an unforgettable, spectacular view of Singapore's city skyline. ... more   less 
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Also Known As:
4 Seasons Hotel Singapore
Four Seasons Singapore
Singapore Four Seasons
Four Seasons Hotel Singapore

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