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“Fabulous Accommodation ” 4 of 5 bubbles
Review of Sheraton Towers Singapore

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Sheraton Towers Singapore
Ranked #73 of 308 Hotels in Singapore
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Fabulous Accommodation ”
4 of 5 bubbles Reviewed November 10, 2013 via mobile

Stayed at this majestic venue for 3 nights and overall it met all my expectations. It is conveniently located on Scott's Road; walking distance from a metro station, cabs round the clock and literally heartbeat away from the Newton food court.

My only criticism was the food at the main restaurant. The breakfast unfortunately, did not meet my expected standard. The choice was mediocre and lacked flavor. The action station was confined to 'make your own style of eggs' of which the omelette was undercooked and lacked the a-typical fine art culinary touch.

Irrespective I strongly recommend this venue...

Stayed November 2013
Helpful?
2 Thank Rehan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonTwsSpore, Director of Rooms at Sheraton Towers Singapore, responded to this review, November 14, 2013
Dear Rehan A,

Thank you for your kind review of Sheraton Towers Singapore. It is indeed heartening to learn of your wonderful stay experience with us. We appreciate your feedback on the food served at our outlet. Please rest assured that we have raised this up with our team to review further for improvements.

Thank you for staying with us and we look forward to welcoming you back soon!

Warm Regards,
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,642 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (287)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
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  • Thai first
  • Turkish first
  • Any
English first
Mumbai (Bombay), India
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed November 7, 2013

Very conveniently located within walking distance of shopping district of Singapore, Orchard Road. The property is beautiful with grand lobby, lounge bar and a artificial waterfall overlooking the lobby window. The staff is polite and courteous and service is impeccable. The rooms are spacious and tastefully done up. The leisure area is on the 5th level comprising of swimming pool, fitness centre, landscaped outdoor sit-outs, and spa. I would prefer to stay here on my future trips as well owing to its location centrality, amenities and prompt service.

  • Stayed October 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank p20011278
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonTwsSpore, Director of Rooms at Sheraton Towers Singapore, responded to this review, November 13, 2013
Dear p20011278,

Thank you for your kind review of Sheraton Towers Singapore. We are delighted to learn that you like our elegantly refurbished rooms, facilities, as well as our service associates. We appreciate your kind feedback and we are very encouraged by it. It’s been a pleasure serving you and we look forward to be of service to you again.

Warm Regards,
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
137 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed November 6, 2013

Very conveniently located , walking distance from Orchard Street and right next to Newtons... Very nice rooms with very professional staff... Good spread for the breakfast..Nice swimming pools...Lacks personal touch.... Very spacious Lobby...

  • Stayed December 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Sandeep S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonTwsSpore, Director of Rooms at Sheraton Towers Singapore, responded to this review, November 12, 2013
Dear Sandeep S,

Thank you for your kind review of Sheraton Towers Singapore. It is heartening to learn that you have enjoyed your stay here and that you like our rooms, service rendered by our associates as well as our facilities. We truly appreciate your kind comments and we look forward to having you back with us again!

Warm Regards,
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 6, 2013

The staff is friendly and eager to assist you.
The hotel property is one of the finest locations in Singapore
I would prefer to stay in this hotel in my next Business trip
Hotel is beautiful with Artificial water falls

Room Tip: Highfloors are nice
See more room tips
  • Stayed November 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JMKlalwani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonTwsSpore, Director of Rooms at Sheraton Towers Singapore, responded to this review, November 7, 2013
Dear JMKlalwani,

Thank you for your kind review of Sheraton Towers Singapore. It is indeed delightful to learn of your wonderful stay experience. We truly appreciate your generous compliments of our hotel and we look forward to having you back with us soon!

Warm Regards,
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tokyo
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed November 5, 2013

This is a Hotel / Apt in Singapore. There is a great gym that guests can use as well as a nice pool and outside bar area. The room was good size. The only issue is the location is not the most convenient in Singapore, about 10 minute walk to some eating and shopping areas, 15 minutes walk to Orchard road. NOT the worst area in Singapore but nothing in the imediate area of the hotel.

Room Tip: They are doing some renovations so be sure to get a room away from the construction
See more room tips
  • Stayed September 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Biz G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonTwsSpore, at Sheraton Towers Singapore, responded to this review, November 7, 2013
Dear Biz G,

Thank you for your kind review of Sheraton Towers Singapore. We are glad that you had an enjoyable stay with us and that you like our refurbished swimming pool. Your kind review is very much appreciated and we look forward to welcoming you back again.

Warm Regards,
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
51 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 bubbles Reviewed November 2, 2013

You cannot fault the ability to sleep in the Sheraton beds and that is important when travelling.
As said this is a 5 - 10 walk from Orchard Road and therefore well placed for the shops but a taxi or subway ride to get to the Marina.
It is clean but lacks character and is really a business style hotel. The reception are bar staff are pleasant. In the lobby restaurant you tend to feel that this a job to get through rather than a role to serve the guests.
The real downside was when asking for help with cabs coming to the hotel. Beware, in Singapore it rains around 4 to 6pm and if you are looking for a cab then you can really be stuck. I tried ringing the hotel concierge 5 times to arrange for a pick up with either no one answering the phone or promising to ring me back and not doing so. Eventually I phoned the UK for them to organise a pick up for me in Singapore! There was no real response from the hotel when I complained one and half hours later on arrival ( for just a 15 minute ride)

  • Stayed October 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank ThamesViewE14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonTwsSpore, Director of Rooms at Sheraton Towers Singapore, responded to this review, November 7, 2013
Dear ThamesViewE14,

Thank you for your review of Sheraton Towers Singapore. We are glad that you have enjoyed the service rendered by our associates, our location as well as the cleanliness of the hotel. It is also regrettable to hear of the inconvenience you encountered with regards to getting assistance for cabs. Please rest assured that we have noted on your feedback pertaining to the mentioned issue and our team will certainly work on this.

Thank you again for sharing the experience of your stay with us and we look forward to welcoming you back again.

Warm Regards,
Director of Room
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coppull, England
Level Contributor
46 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed October 29, 2013

This is what all Shereaton's should be like. Clean, efficient, spacious and calm. Plus it's only a short walk from Orchard if you want other facilities. The main lobby is very spacious and has medium sized hotel gym and a nice outdoor pool. Next time I'm in Singapore I'll definitely stay again!

  • Stayed May 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Tony_Breest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonTwsSpore, Director of Rooms at Sheraton Towers Singapore, responded to this review, November 1, 2013
Dear Tony_Breest,

Thank you for your kind review of Sheraton Towers Singapore. We are happy to learn of your positive stay experience with us. Thank you for your kind feedback on our hotel. The pleasure was ours to be of service to you and we look forward to welcoming you back again.

Warm Regards,
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Towers Singapore

Property: Sheraton Towers Singapore
Address: 39 Scotts Road Sheraton Towers Hotel, Singapore 228230, Singapore
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#28 Spa Hotel in Singapore
#55 Business Hotel in Singapore
#66 Luxury Hotel in Singapore
#67 Romantic Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Towers Singapore 5*
Number of rooms: 420
Official Description (provided by the hotel):
Sheraton Towers Singapore is centrally located along Scotts Road, just 10-minute walk from the Orchard Road shopping and entertainment district. The Newton Interchange train station next door linking the Downtown and North South Lines makes the hotel easily accessible to major places of attractions. Featuring 420 elegantly appointed rooms and 13,400 square feet of prime function space made up of 17 event venues, the Hotel is equipped with the modern amenities and conveniences, including high-speed internet access and the fitness centre that overlooks the outdoor swimming pool. From the detailed elegant furnishings, delicate presentation of culinary experience to warm, discreet service, the hotel believes in pampering its guests with the comfort, luxury and conveniences that they are accustomed to at home. ... more   less 
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Also Known As:
Sheraton Towers Singapore Hotel Singapore
Sheraton Hotel Singapore
Sheraton Singapore
Singapore Sheraton

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