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“Convenient”

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Sheraton Towers Singapore
Ranked #53 of 315 Hotels in Singapore
Certificate of Excellence
Kuala Lumpur, Malaysia
Level 6 Contributor
80 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Convenient”
Reviewed August 10, 2013

Very near to the MRT station, and walking distance to Orchard road. Its just one word convenient. But the design in the hotel are quite old fashion. Small bathroom, furniture are old.

No complimentary WIFI for corporate clients, in these days and ages, this is so inconvenient for corporate clients.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TerminatorT2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonTwsSpore, Director of Rooms at Sheraton Towers Singapore, responded to this review, August 18, 2013
Dear Terminator T2,

Thank you for your review. We are glad that you liked our location. Please rest assured that your feedback will be reviewed by the team and we will do our best to serve our guests better. We hope to have the opportunity to be of service to you again.

Warm Regards,
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,214 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (206)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Singapore, Singapore
Level 4 Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 10, 2013 via mobile

The hotel is superbly located and the individual staff are amazing! The Aunty who cleans our room is very efficient and kind and the lady @ the all day dining " Roop" is very efficient at her job! Free wifi would have done the trick though.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Devdban
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonTwsSpore, Director of Rooms at Sheraton Towers Singapore, responded to this review, August 18, 2013
Dear Devdban,

Thank you for your review of Sheraton Towers Singapore. We are glad that you had enjoyed our location as well as the service rendered by our associates. We look forward to welcoming you back on your next trip to Singapore again.

Warm Regards,
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level 3 Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed August 8, 2013

Stayed for 4 nights while visiting family. We arrived early on a flight from UK and the reception staff were very accommodating and let us check in, In fact all the staff seemed to go out of their weay to help. Conveniently located near train station and 10 minutes stroll to the shops on Orchard Road. Our room was overlooking the pool, very well appointed with bath and shower. It also had the best lighting we have ever had making it easier to read and work. So good we are going back next week for another short stay.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheOldies186337
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonTwsSpore, Director of Rooms at Sheraton Towers Singapore, responded to this review, August 18, 2013
Dear TheOldies186337,

Thank you for sharing your review of Sheraton Towers Singapore. We are pleased that you had a wonderful stay experience. We truly appreciate your kind feedback and we hope that your upcoming stay with us will be a pleasant one!

Warm Regards,
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abtwil, Switzerland
Level 6 Contributor
94 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed August 8, 2013

Third time around at this property. The service/status recognition has steadily decreased! Minor if any upgrades, no maned preferred guest check-in, tedious dishonest (regarding abailable suites) check in and check- out! When mentionned the lies i was told,all i got was a sorry....no status recognition, so why bother going there again?!

Stayed August 2013, traveled as a couple
Helpful?
Thank RuediAbtwil_Schweiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonTwsSpore, Director of Rooms at Sheraton Towers Singapore, responded to this review, August 18, 2013
Dear RuediAbtwil_Schweiz,

Thank you for your review. We are sorry to learn that your return stay was not up to your expectations. We sincerely apologise for the inconvenience you faced. Please rest assured that we take every valued guest’s feedback seriously and we have certainly reviewed it with the relevant team to work on the areas of improvement. Nonetheless, we very much appreciate your feedback and we hope that you will allow us the opportunity to be of service to you in the future.

Warm Regards,
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 6, 2013

As a SPG platinum member for 4 years and lifetime gold SPG member, staying in Sheratons are always hit or miss, so I didn't really have huge expectations.

Pros: Great location (very close to the metro and lots of shopping), helpful concierge, great pool
Cons: Staff was not so friendly (no sympathy for long travels), rooms are older, bathrooms are older

  • Stayed June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lanna86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonTwsSpore, Director of Rooms at Sheraton Towers Singapore, responded to this review, August 18, 2013
Dear Lanna86,

Thank you for your review. It is heartening to learn that you liked our location, newly refurbished swimming pool as well as our concierge associates. We appreciate your feedback on the service as well as the room conditions which we will have it reviewed with our teams.

Thank you for staying with us and we look forward to be of service to you again.

Warm Regards,
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
san francisco
Level 6 Contributor
85 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed August 2, 2013

This is one of those Singapore hotels that has nothing worth remembering about it. You have absolutely no Asian charm. Room was fine, checkin fine, bathroom fine. Breakfast was horrendous. Horrible selection (especially for Asia which usually has great breakfast), service average, horrible coffee, a dining room without style in the middle of the lobby and to top it all: breakfast was about 35 S$ which is an insult for the quality. As the rooms are expensive spare yourself a stay, pay some extra $ and stay in Mandarin Oriental!

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank asiatraveler1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonTwsSpore, Director of Rooms at Sheraton Towers Singapore, responded to this review, August 14, 2013
Dear asiatraveler1964,

Thank you for your review. We are sorry to hear of your recent disappointing stay with us. Please rest assured that your feedback will be shared with the respective teams to be reviewed. Once again, we are sorry that your stay with us was below your expectations and we hope that you will allow us the opportunity to extend our warm Sheraton hospitality to you in the future.

Warm Regards,
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
1 review
Reviewed July 30, 2013

I am writing this whilst here - I am so disappointed in this excuse for a "5" star hotel I felt compelled to write. I am sure my review will be fobbed off with the bog standard "....thank you for your comments and take it all on board", but do they? Really?? Because I have read numerous reviews with the same gripes as I have and nothing seems to have changed.
For the nightly price that they charge, you would expect better of this place. Firstly, there was no cheese for breakfast. Even a 3 star would have that. After all, that is a continental breakfast. When I asked the waiter if he could serve me some the following day I was told it was "for lunch only". It's these tiny things that set it apart from any other 5 star hotel who would only be too happy to make sure the customer is satisfied.
The staff are not really a happy bunch, except for the doormen and Juki who gets a special mention for making me smile every day.
Wifi - not even free in the lobby! How this hotel can be classed as a 5 star is truly beyond me.
The rooms are a little tired as are the bathrooms.
The pool itself is nice but so empty, even the small bar area is deserted with no one serving drinks or snacks
Oh I could go on but lastly have to state that when Conde Nast named this place as one of the hotels to stay in the world, it must have been when Singapore had no other hotels

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kikinini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonTwsSpore, Director of Rooms at Sheraton Towers Singapore, responded to this review, August 14, 2013
Dear kikinini,

Thank you for your review of Sheraton Towers Singapore. Your insights are very important to us. While it is heartening to hear your commendation of our associates, especially Juki and our doormen, it is regrettable that the hotel fell below your expectations on your highlighted aspects. As we plan for future enhancements of the hotel, we very much appreciate receiving our guests’ feedback so as to better identify the areas for improvement.

We value your feedback regarding the service, value of breakfast, WIFI and the guestroom. It is with disappointment to hear that our recently refurbished room was not up to your expectation. Please rest assured that your concerns are being addressed for the necessary rectification and that our team will continue to do their utmost to extend a warm hospitality to all our guests.

We sincerely apologise that we have fallen short in delivering a more positive stay experience for you on this occasion. Nonetheless, we sincerely hope to have the opportunity of serving you again.

Warm Regards,
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Towers Singapore

Property: Sheraton Towers Singapore
Address: 39 Scotts Road Sheraton Towers Hotel, Singapore 228230, Singapore
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#26 Spa Hotel in Singapore
#53 Luxury Hotel in Singapore
#55 Business Hotel in Singapore
#67 Romantic Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Towers Singapore 5*
Number of rooms: 420
Official Description (provided by the hotel):
Sheraton Towers Singapore is centrally located along Scotts Road, just 10-minute walk from the Orchard Road shopping and entertainment district. The Newton Interchange train station next door linking the Downtown and North South Lines makes the hotel easily accessible to major places of attractions. Featuring 420 elegantly appointed rooms and 13,400 square feet of prime function space made up of 17 event venues, the Hotel is equipped with the modern amenities and conveniences, including high-speed internet access and the fitness centre that overlooks the outdoor swimming pool. From the detailed elegant furnishings, delicate presentation of culinary experience to warm, discreet service, the hotel believes in pampering its guests with the comfort, luxury and conveniences that they are accustomed to at home. ... more   less 
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Also Known As:
Sheraton Towers Singapore Hotel Singapore
Sheraton Hotel Singapore
Sheraton Singapore
Singapore Sheraton

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