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“Good hotel near Orchard from starwood chain” 4 of 5 bubbles
Review of Sheraton Towers Singapore

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Sheraton Towers Singapore
Ranked #73 of 308 Hotels in Singapore
Certificate of Excellence
Warszawa
Level Contributor
107 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Good hotel near Orchard from starwood chain”
4 of 5 bubbles Reviewed December 31, 2011

We stayed at Sheraton Towers Singapore for 1 night, really to collect a stay from SPG bonus system.

The hotel is located quite far from the Chiangi airport ( nearly 30 S$D by cab).
But few steps from hotel there is Newton subway station - red line. So from airport You can take green lina and then make switch for red.

By the walk from the hotel there is Orchard district - many malls, shops with best brands.
By the metro it is just one station.

The hotel lobby is really enormous and fancy. Live music and concerts.
There is huge conference center.

The hotel and room service is high quality.

I give 4 stars because of room. The rooms need renovation and are quite in old style, like sheratons earlier. Especially I have claims according to the room main doors, You can hear everything from outside.

There is gym and pool.

Room Tip: High floor, not near elevators ( because of possible noise). When there will be renovation it is be...
See more room tips
  • Stayed November 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ksiazemati
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonTwsSpore, Director of Rooms at Sheraton Towers Singapore, responded to this review, January 9, 2012
Dear ksiazemati,

Thank you for taking time to provide feedback on your recent stay. We are pleased that you’ve enjoyed our convenient location as well as our hotel & room service. We have taken note of your comments about the room and would like to assure you that the hotel is indeed in the process of refurbishing the guest rooms with new amenities. We look forward to welcoming you back to Sheraton Towers Singapore again and experience our newly refurbished rooms soon.

Director of Rooms
Sheraton Towers Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,641 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (287)
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English first
Las Vegas, Nevada
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed December 29, 2011

Had a wonderful time here. Clean rooms, friendly staff, and good food. Located really really near the main shops on Orchard road. Like a 7 minute walk. Convenient.

  • Stayed December 2011
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Stiza82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed December 28, 2011

The location of the hotel is very good, only one MRT station away from Orchard. Also, Newton Hawker Centre is only 5 minutes walk.

We were a group of 7 and check in was handled efficiently. Our room preferences were given as requested.

The rooms were quite old, as we were not allocated the newly refurbished rooms. One of the room key card was not working at 5 am so had to go down to the reception twice to get it fixed.

Snacks and drinks at the lobby bar was ok, nothing special.

Would return for the location. Next time will request for the newly refurbished rooms.

  • Stayed December 2011, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank LovetravellingDXB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonTwsSpore, Director of Rooms at Sheraton Towers Singapore, responded to this review, January 9, 2012
Thank you for the feedback. We are delighted that you’ve enjoyed our convenient location. We are sorry that you did not enjoy the room and your keycard was faulty. Please allow me to take this opportunity to inform you that we are in the midst of refurbishing our rooms as well as the lock system. We look forward to welcoming you back to Sheraton Towers Singapore again and experience our newly refurbished rooms soon.

Director of Rooms
Sheraton Towers Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 bubbles Reviewed December 25, 2011

Despite great service, very professional staff and a pretty good location, this hotel is way past its use by date.
If you're going to spend money staying at a Starwood hotel in Singapore, pay a few dollars extra and go to St. Regis which is worlds apart and often not much more expensive.
The rooms at Sheraton are small and just not coping with their age. I messed around for hours with a faulty internet connection, annoying crusty old bathroom etc etc. The pool is not a fraction as nice as St. Regis and feels like something out of an old Las Vegas hotel.
Despite this negativity, the Exec Lounge is quite nice, if you have access, and the staff and service are top notch, professional, friendly, remember your name and acknowledge your return with a fruit platter or nice gesture of some kind.

Room Tip: High floor for a view
See more room tips
  • Stayed August 2011, traveled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank MelbourneRichie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonTwsSpore, Director of Rooms at Sheraton Towers Singapore, responded to this review, January 2, 2012
Dear MelbourneRichie,

We are glad that you have enjoyed your stay at Sheraton Towers Singapore and were pleased with the service delivered by our team.

Thank you for your feedback to share your experience with us for our Executive Lounge. Your compliments are greatly appreciated. Our team would continue to strive to serve our guests better.

I have taken note on your comments about the Internet connection and would look into the matter. I would like to take this opportunity to inform you that our Hotel is currently refurbishing our guest rooms with new amenities. We look forward to welcoming you back to Sheraton Towers Singapore again and experience our new rooms soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NYC
Level Contributor
83 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 bubbles Reviewed December 23, 2011

The Sheraton Singapore has many good things going for it, but one major drawback against it.

Right upon check-in we were told that hotel's rooms are being remodeled and that noise will be apparent thought the entire hotel.
This information wasn't disclosed on the hotel's website (at least when me made our booking - 2 weeks prior to our arrival on late Nov).
As leisure travelers to Singapore, we got upset.
In favor of the hotel, I must say they acted properly and offered us their club benefits for free (a US$55 per day perk).
That said, on our second and last day we came back to the hotel for an afternoon nap after visiting the zoo and right at 3pm drilling begun for over an hour.
Was the compensation worth it? Not to us.

Location wise, the Sheraton is a little off the main road.
It's only 15-20 min away from Orchard road, but this is a very small city and most of the international brand hotels are better located.

On good side, service was excellent by all - concierge, front desk, club lounge servers, bell people and bar tenders.
Another excellent surprise was the gym that is really a full service gym, much more than the usual hotel gym.

Room Tip: Verify before booking whether remodeling is still going on.
See more room tips
  • Stayed November 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TravelguyNYC75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonTwsSpore, Director of Rooms at Sheraton Towers Singapore, responded to this review, February 19, 2012
Thank you for taking time out to share your feedback and encouraging compliments for our front-line associates. The hotel is indeed in the midst of soft refurbishment - upgrading new room amenities. We would ensure that the noise is kept to the minimal. Nonetheless, we hope to welcome you back to the hotel to experience our newly refurbished rooms.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami Beach, Florida
Level Contributor
38 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed December 21, 2011

My experience was positive, and after reading some of the reviews regarding ancient and poor quality room furbishing, all I can say is, try to reserve a room on 15th or 18th floor -- as of my stay, these were the two floors that were refurbished. Though I wouldn't call them luxury, they are very comfortable, with real king-size bed, flat screen TV, the bathroom is very acceptable.

Service, in my experience, was good and staff was responsive to the couple of hiccups that occurred.

Giving it an 'average' rating because of my expected standard for a 4.5* property -- they met it, but didn't exceed, thus the rating.

  • Stayed December 2011, traveled solo
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank kgbgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonTwsSpore, Director of Rooms at Sheraton Towers Singapore, responded to this review, January 2, 2012
Dear Kgbgirl,

Thank you for taking time out to write us a review. We are pleased to know that you have enjoyed your stay at Sheraton Towers Singapore in our newly refurbished rooms. We appreciate your constructive feedbacks and would continue to provide the best service to our guests. We look forward to having you back to the Hotel again. If we may be of assistance to you in the interim, please do not hesitate to contact us again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kouvola, Finland
Level Contributor
44 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed December 20, 2011

I stayed there on business in November 16-18. Not my first time there, and keep returning to this hotel. Service is good and location satisfactory. Walk to Orchard road takes 20 mins.

Tip, try the food market across the street and left from the main entrance. There you can find cheap and tasty meals with kitchens from Thailand, India, etc.

  • Stayed November 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JohnnyboyFinland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Towers Singapore

Property: Sheraton Towers Singapore
Address: 39 Scotts Road Sheraton Towers Hotel, Singapore 228230, Singapore
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#28 Spa Hotel in Singapore
#55 Business Hotel in Singapore
#66 Luxury Hotel in Singapore
#67 Romantic Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Towers Singapore 5*
Number of rooms: 420
Official Description (provided by the hotel):
Sheraton Towers Singapore is centrally located along Scotts Road, just 10-minute walk from the Orchard Road shopping and entertainment district. The Newton Interchange train station next door linking the Downtown and North South Lines makes the hotel easily accessible to major places of attractions. Featuring 420 elegantly appointed rooms and 13,400 square feet of prime function space made up of 17 event venues, the Hotel is equipped with the modern amenities and conveniences, including high-speed internet access and the fitness centre that overlooks the outdoor swimming pool. From the detailed elegant furnishings, delicate presentation of culinary experience to warm, discreet service, the hotel believes in pampering its guests with the comfort, luxury and conveniences that they are accustomed to at home. ... more   less 
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Also Known As:
Sheraton Towers Singapore Hotel Singapore
Sheraton Hotel Singapore
Sheraton Singapore
Singapore Sheraton

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