It is a hotel well located close to city centre and public transport.. however, it is not really a plush hotel for the price it charges..especially the reception area needs better ideas ..room was comfortable.. but room service was poor..More
It is a hotel well located close to city centre and public transport.. however, it is not really a plush hotel for the price it charges..especially the reception area needs better ideas ..room was comfortable.. but room service was poor..MoreShow less
Thank you for your good feedback, it is delightful to hear of your pleasurable stay with us at the M Hotel Singapore. We have taken into consideration your comment regarding the reception area and will make the necessary revisions where appropriate. We look forward to having you back again.
This hotel is deeply average, and poor in some respects. I note that they have changed their publicity to note they provide views over one of "the worlds largest container terminals" rather than "harbour views".
The rooms are average. The bathroooms are average. There is ni features to them which are special or different. The pool deck is ok, but pretty average. The concierge staff are not that helpful and getting a taxi from this hotel is always a problem, allow a 20 minute wait time. its not very close to anything of interest, although i did find a night market no too far away. I would not choose to stay here agin if I had the choice, given there are so many hotels in Singapore to choose from.
Dear David S,
We regret that your stay with us did not meet your expectations and we sincerely apologise for the lapse in service. Rest assured this is not the usual hospitality standard we endeavour. We would appreciate if you could kindly write in to Enquiry.MHS@millenniumhotels.com to facilitate communication with you personally. Thank you.
I was on a business trip to Singapore & stayed at M Hotel for 3 nights. The rooms are spacious and comfortable with good views of the port. Hotel staff is helpful and courteous. Felt very much at home.
It is heartening to hear that your stay with us was a home away from home. We hope to be your preferred accommodation choice not just for your business needs but for leisure as well. We look forward to being of service to you soon.
Stayed at M hotel last January 22, 2014. The location is very good for business, it's about 5-10 minutes walk to the MRT, there's a bus stop opposite the hotel. Concierge staff are friendly, check in/front desk are so so.. not rude, not sarcastic but I feel that they should extend more of Customer Service - a bit more :). The staff at Cafe 2000 are very friendly and they will try to introduce you to their special menu and even show you who is their chef, their buffet is one of the best!
Thank you for your insightful review. We are glad the prime location of the M Hotel eased your travelling around Singapore and heartened that our staff at Café 2000 and concierge made a positive impression.
We have also noted on your feedback regarding our front desk staff and rest assured we will provide additional service training to further enhance their hospitality standard.
We hope to welcome you back for another fruitful stay ahead.
Went to Singapore to attend a preparatory class, I find the big room with a separate "study area" very convenient. The room over-all is clean however it smells of cigar.
I find the check in process a bit too long maybe I am just tired from the travel.
Also, at this day and age, a WIFI charge should be unheard of, but not for this hotel.
The buffet breakfast at Cafe 2000 is fantastic.
Being near in Tanjong Pagar MRT is also an added advantage.
We are glad your overall stay with us was a positive experience. With regard to your concerns, rest assured we will make necessary revisions to better cater to the needs of our valuable guests. Thank you for taking time to share your thoughts with us and we look forward to having you back again.
I stayed in M Hotel for 3 nights booked the leisure for longer package. Got upgraded for free to the M Club and had superb complimentary & facilities on the M Lounge - thanks for that :)
Concierge staffs were very helpful & informative, they even double check online/maps for the places i want to visit.
Room was spacious and cozy. Happy to have the bathroom w/ bathtub; however shower was so small, rather hard to move around.
Dont expect any hawker stall nearby as it's located in the cbd area. But just a mere 15 mins walk to maxwell food center, and near Tanjong Pagar MRT station.
Dear Nia D,
Thank you for your wonderful review, we are glad the warm hospitality of the M Hotel exceeded your expectations. Our service staff would be elated to hear of your appreciation towards their enthusiastic service. We look forward to having you back for another delightful stay ahead.