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“Paid for 4 star but getting 5 star value.”
Review of M Hotel Singapore

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M Hotel Singapore
Ranked #77 of 314 Hotels in Singapore
Level 3 Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Paid for 4 star but getting 5 star value.”
Reviewed March 23, 2013 via mobile

M hotel is located within walking distance from tanjong pagar train station. Go out from exit H that state spring leaf tower. Cross a small road and walk straight, you will see M hotel. I love the lobby as I feel that it is totally different from what I normally see in other hotels. Especially they have a sitting area where you can sit and relax while in the process of checking in. Very ideal for tired and jet lagged guest. The room are spacious with modern decor. Have a good rest. At level 11, besides pool, gym and spa, have jacuzzi as well. A great idea as not many 4 star hotel in Singapore have jacuzzi. The pool area is lovely. I can spent hours over there and gym is 24 hours which is great as well. There are Japanese restaurant, western restaurant and a cafe. In front of the hotel, there is a 7-11, han's restaurant and mac Donald's. If your room rate does not include breakfast, you can go to han's restaurant instead. Cheap and good. I would say M hotel is good for different type of traveller as it is located in the midst of financial district but also within close proximity to orchard road, tourist attractions etc.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CarolPei26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MHotelSing, Hotel Management at M Hotel Singapore, responded to this review, April 1, 2013
Dear CarolPei26,

Thank you for your very insightful review and the fantastic rating on Tripadvisor. We are honoured to have you consider the M Hotel hospitality to be five-star and delighted to know that your stay with us was a memorable one. We hope to be your preferred hotel in Singapore and we look forward to welcoming you back.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (215)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Vietnamese first
  • Any
English first
Tysons Corner, Virginia
Level 5 Contributor
58 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed March 19, 2013

I chose this hotel becasue is was somewhat clse to the new cruise center in Singapore. We arrived at 1am in the morning and the ship was boarding at 3:00 pm. We needed some place close just for a quick knap after a long flight.
The hotel was clean and nice. Check in was quick and efficient. The room was a nice size with two double beds. Breakfast was just off the main lobby which was very good, with many hot items to choise from. The cruise center was just 10 minutes by taxi away.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Daninchatham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MHotelSing, Hotel Management at M Hotel Singapore, responded to this review, March 20, 2013
Dear Daninchatham,

Thank you for your kind review. We are glad you spent a restful night with us and found the M Hotel Singapore to have exceeded your expectations. We look forward to welcoming you back for a longer stay period to experience more of what we have to offer.
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Surrey, England
Level 5 Contributor
80 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed March 19, 2013 via mobile

I booked into the M Hotel in Singapore attending a conference in the nearby Marina Bay Sands Hotel. The location was good but the hotel had a dated feel, unpleasant odours in the hallways, lacking a fresh clean feel. The bathrooms have the dreaded mouldy shower and bath problem of hotels in humid climates that are not kept up to date.

Out of my window heavy construction was taking place and an annoying two devices only Internet policy was annoying when a business traveller would not unusually carry a laptop, iPad and iPhone.

Not a bad hotel, good location, but I travel extensively and the M Hotel fell short in my opinion.

Stayed March 2013, traveled on business
Helpful?
1 Thank Stephen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MHotelSing, Hotel Management at M Hotel Singapore, responded to this review, March 20, 2013
Dear Stephen H,

Thank you for your review. We have taken note of your feedback and will review them in accordance. We trust you had a fruitful stay nonetheless and wish to welcome you back again.
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Northwood, New Hampshire
Level 5 Contributor
49 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed March 7, 2013

ma boyfren had overlooked his flight home...n we came here...i LUV dis hotel....feels like ur sumbody....ur treated juz like VIPs....we gvn free upgrade room.....was a nice suite.....windows lookin over bz port.....best was....minus de noise.....nt all hv dat....great sound proof windows....our room look like apartment actually.....we wen fer massage too....gym nearby....n Jacuzzi.....juz a tink thou.....was great bt....its in open space......wud b nice if de waters warm....coz i felt chilly.....while i was out thr.....evrytink else.....was great....beyond expectations.....came across one staff askin me wad race im....i found dat to b rude...to b asked dat....juz coz i hv American boyfren....its not a friendly approach nor conversation....

Room Tip: rest, relax, rejuvenate..all i can say...
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  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sagi T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MHotelSing, Hotel Management at M Hotel Singapore, responded to this review, March 11, 2013
Dear Sagi T,

Thank you for taking time off to share this wondrous review.

We are thrilled that you experienced “priceless moments” and had a memorable time whilst staying with us. It is pleasing to know that the hospitality standards of the M Hotel Singapore surpassed your expectations; your satisfaction is the reason for our continual efforts in achieving greater service excellence.

We regret that the incident with one of our staff caused some unpleasantness. We apologize if his/ her lack of tactfulness offended you in any way. Please rest assure that enhanced service training and counseling will be in place to further educate our staff and improve on inadequacies.

Nonetheless, we trust your stay was a fruitful one and we look forward to welcoming you back again.
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Kuala Lumpur, Malaysia
Level 3 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 6, 2013

I stayed there with my hubby just overnight. We had a late check-in around midnight and checkout according to their rules at 12pm.
To check out we had to wait in a line for 15 min as there were people checking in (not a group just individuals). I wish something can be done to make this process faster and more efficient.
It is nice location, clean and decent hotel. I think MRT is 10-15 min away (I didn't use it). We had minor problems to get a taxi on sunday morning and sunday afternoon to and from the hotel. Otherwise our stay was quite pleasant.
I wish we would be offered few hours extra before the check out. Say check out at 3pm as again our check in was very late.
I would recommend others to stay in this place, though Singapore has a lot of other hotels and variety to choose from.

Room Tip: We were upgraded to the club room without any specific reason but without any club member benefits i...
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kudryavtseva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MHotelSing, Hotel Management at M Hotel Singapore, responded to this review, March 11, 2013
Dear Kudryavtseva,

Thank you for your good feedback and recommendation, we are delighted to know that you liked the cleanliness and accessibility of the M Hotel.

Indeed, our centralized location is favourable for business and leisure travel alike especially since the nearest MRT station is a mere 5-minute walk.

With regard to late check-out, we wish you could have informed our front desk staff who would do their utmost to accede to your request should there be availability.

We hope to be the preferred hotel for your future visits to Singapore and look forward to welcoming you back.
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Cairns
Level 6 Contributor
239 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed February 23, 2013

I have just returned from a 3 night stay for business. Check in was easy and porters were very welcoming. When you read previous reviews re front desk attitude, I concur that whilst they are competent and efficient, you dont get a warm feeling from them. The room was a reasonable size with great areas to work from. I stayed in a club room so wifi was included. The shower definitely was very small, and the one piece of soap was strange. I did eventually get a second soap the next day. Club breakfast had a nice selection each morning. The MRT stop is very close but taxi's are very cheap anyway( at least 30% cheaper than Australia). There is nothing stopping me from staying here again, but I would like to see if something comparably priced in Orchard road was available.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Graeme017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MHotelSing, Hotel Management at M Hotel Singapore, responded to this review, February 25, 2013
Dear Graeme C,

It is nice to hear that you had an enjoyable stay with us, especially that you found the check-in to be smooth and our concierge “very welcoming”.

Thank you for your recommendation, we would love to welcome you back to experience another brilliant stay at the M Hotel Singapore.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
singapore
Level 4 Contributor
43 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed February 23, 2013

M hotel is located at quite a central location.
Very near to some of the very nice places and streets of Singapore with plenty of nice cafes and interesting shops for sightseeing.
7-11 also 2mins walk from hotel, its rather convenient even at night.
There's 24hours room service, so there wont be a concern of getting hungry at night too.

Other aspects are very normal and average though. Service very normal, no outstanding enough to be commented. Though room service was not very well done when we asked for chilli and they provided ketchup instead. No salt and pepper provided for the western food we ordered too.

Room was pretty average, clean but not particularly nice.
They provided most things we need like towels, shampoo, conditional, shower foam, toothbrush and toothpaste. Hence that aspect is quite properly provided.

  • Stayed February 2013, traveled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mingzhen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MHotelSing, Hotel Management at M Hotel Singapore, responded to this review, February 25, 2013
Dear mingzhen,

Thank you for your insightful feedback, we are elated to know that you had a “nice stay” at the M Hotel Singapore and that you liked the accessibility of the hotel and the thoughtful in-room toiletries provided.

However we hope you would have had a better perception of the service delivery. We regret that there was a slip up with regards to your request for chilli sauce and hope the subsequent rectification is satisfactory.

We look forward to having you stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about M Hotel Singapore

Property: M Hotel Singapore
Address: 81 Anson Road M Hotel, Singapore 079908, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#30 Spa Hotel in Singapore
#71 Luxury Hotel in Singapore
#71 Business Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — M Hotel Singapore 4.5*
Number of rooms: 412
Reservation Options:
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Also Known As:
Singapore m Hotel
M Hotel Singapore

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