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Traveler rating
2,388
1,337
570
195
130
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Reviewed 4 weeks ago

Concierge Gaylen is proactive in understanding guest's expectations and needs. His many years of experience in the hotel industry has helped him greatly and the way he demonstrated the people and soft skills are exemplary to his peers. Good job

Date of stay: January 2020
Trip type: Traveled as a couple
Thank zijianiphone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TracyNgLeeHoon, General Manager at Grand Copthorne Waterfront Hotel, responded to this reviewResponded 4 weeks ago

Dear zijianiphone,

Thank you for giving us a full score.

It is with delight to know that you enjoyed the experience at our hotel.

We can’t wait to welcome you back for another memorable experience at the Grand Copthorne Waterfront Hotel.

Yours sincerely
Tracy Ng
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

We stayed at Grand Copthorne Waterfront after a Southeast Asia cruise. Loved it! The hotel is very conveniently located near numerous restaurants and bars that are within easy walking distance or a short cab ride away. In 2021, a new MRT station will open right next door that will make the hotel even more convenient. But, what really makes this hotel special is the attentive and friendly service. I would highly recommend the Executive Club level rooms with the excellent service from Shirley Chng and her exceptional team of Nash, Yani, Jacob, and Yingwei. Thank you all for making our visit so enjoyable!

Date of stay: January 2020
Trip type: Traveled as a couple
Thank TheDebsBucketList
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TracyNgLeeHoon, General Manager at Grand Copthorne Waterfront Hotel, responded to this reviewResponded 4 weeks ago

Dear GallopingHairpin,

Thank you for giving us a full score.

It is with delight to know that you enjoyed the experience at our hotel.

We can’t wait to welcome you back for another memorable experience at the Grand Copthorne Waterfront Hotel.

Yours sincerely
Tracy Ng
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

We stayed in a club room at this hotel at the end of our cruise before flying back to the UK. Lovely hotel. The 'club' experience was really great. We were served complimentary afternoon tea each day and canopies and drinks every evening,in the Club Lounge. We were given a complimentary upgrade when we arrived, and the view from our room at night was breathtaking. We were also given complimentary laundry of 2 items a day, and the fridge was stocked with complimentary soft drinks! On check out which was done painlessly at the club lounge we were then given access to another lounge area with showers where if we wanted to freshen up before a late flight, we could.
Service was generally very good, but we really must mention Nash who ran the club area. She was amazing, welcoming, polite, friendly, and went way above and beyond to ensure our stay was a good one. The room we stayed in was a little tired looking but had absolutely everything you could need to make your stay comfortable. Very comfortable bed and great pillows. Very effective air conditioning, which is necessary in Singapore!
If we ever stay in Singapore again we would definitely stay in this hotel. It is every inch a 5 star experience. And we can only hope that Nash will still be there with her warm smile, but I'm quite sure by then she will be in a higher position in the company if they want to make sure they keep her! Thank you Nash you made our stay very memorable.

Date of stay: January 2020
Trip type: Traveled as a couple
Thank Janet V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TracyNgLeeHoon, General Manager at Grand Copthorne Waterfront Hotel, responded to this reviewResponded 4 weeks ago

Dear Janet V,

Thank you for giving us a full score.

It is with delight to know that you enjoyed the experience at our hotel.

We can’t wait to welcome you back for another memorable experience at the Grand Copthorne Waterfront Hotel.

Yours sincerely
Tracy Ng
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

The ClubRoom option is well worth it. The only negative is that unruly children of bad parents run around, sticking their fingers in the food and generally spoiling the ambience. A no under 16 years restriction should be made!
Otherwise this is a well run hotel and staff are always warm, helpful and friendly.

Date of stay: January 2020
Trip type: Traveled as a couple
Thank Bretty111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TracyNgLeeHoon, General Manager at Grand Copthorne Waterfront Hotel, responded to this reviewResponded 4 weeks ago

Dear Bretty111,

Thank you for sharing a wonderful review of our hotel.

It made my day to hear that you enjoyed your stay with us.

The pleasure will be ours to welcome you back for another memorable stay at the Grand Copthorne Waterfront Hotel.

Yours sincerely
Tracy Ng
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

We stayed in a club superior room which included access to the executive club lounge. Breakfast buffet included which was very good. The room was nicely appointed and clean. Shirley in the Executive Club lounge was extremely helpful along with the rest of her staff. Two breakfast buffets (one in Food Capital in lobby and one in the Executive Club lounge) both offered made to order omelettes. High tea and cocktail hour in Executive Club lounge were great. Everyone very polite and helpful.

Date of stay: January 2020
Thank Explorer816692
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TracyNgLeeHoon, General Manager at Grand Copthorne Waterfront Hotel, responded to this reviewResponded 4 weeks ago

Dear Explorer816692,

Thank you for giving us a full score.

It is with delight to know that you enjoyed the experience at our hotel.

We can’t wait to welcome you back for another memorable experience at the Grand Copthorne Waterfront Hotel.

Yours sincerely
Tracy Ng
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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