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Grand Copthorne Waterfront Hotel
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Reviews (3,206)
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1,324
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All reviewsfood capitalsingapore rivergrissinipiano bargreat world cityclarke quayriver viewwalk along the riverexecutive cluborchard roadbreakfast buffetspecial thanksrestaurants and barsduty managershuttle busbusiness hotelmarina bay
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2,105 - 2,110 of 3,207 reviews
Reviewed October 29, 2013

Second stay the the Grand Copthorne this year. Booked a club room and received a complementary upgrade to a suite upon checkin. The suite was excellent - much better than the room I stayed in earlier in the year. Super large lounge and large bedroom, and huge bathroom with massive bath and walk in shower - all very clean. Great second impression! The club lounge was nice and provided complimentary snacks and drinks during the day. It also provided a good breakfast and a selection of happy hour wines, beers, spirits (and cocktails) and soft drinks in the evening. The lounge is long but a little narrow and can get a little crowded and noisy in the evening.The club lounge staff were OK (again). Some were really friendly and particularly helpful and others were not. I think the standard could be improved. The lobby bar (can't remember its name) was nice and served some great food - inside and outside on the river terrace. The staff in the bar were very friendly and helpful. The taxi chap (can't remember his name) was amazing and remembered me from my last visit and called me by name. Very nice Chinese restaurant immediately next door (same building) that served wonderful food and provided great entertainment. Along with a couple of others, this hotel is on my list of places to stay in Singapore but only on the club level.

  • Stayed: October 2013, traveled as a couple
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Thank mrcwhite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcom_Manager_GCW, Manager at Grand Copthorne Waterfront Hotel, responded to this reviewResponded November 8, 2013

Dear mrcwhite

Thank you for your fantastic review of our hotel. We are happy that you have enjoyed your stay with us and had positive opinion on the suite, large lounge, bedroom and bathroom. We are delighted that you have enjoyed breakfast at the Club Lounge and were impressed with the service and food quality at The Piano Bar.

We look forward to welcoming you back to the Grand Copthorne Waterfront Hotel.

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Reviewed October 29, 2013

We had a really lovely family vacation here. Everything from our check in to our departure was well managed. Our room was on the 14th floor and the view was amazing. The staff was really helpful and ready with suggestions (information about the Marina Bay being only a few minutes away came from them). Also the hotel is pretty close to the city center and offers a very quick walk to Clarke Quay, which (as informed by a very helpful staff) housed a lot of eateries. They even had a shuttle bus service to Chinatown (which we all were dying to visit) which was complimentary and which we gladly accepted. They really made our weeklong stay quite pleasant and memorable. The breakfast buffet was really delicious and had a lot to offer s it had a lot of variety. The prices are really reasonable. I say it’s a fantastic hotel ideal for tourists. We have decided to visit it again because it deserves a revisit and is worth it.
Tip: Consult the staff for navigating around Singapore. They are really helpful."

  • Stayed: June 2013, traveled as a couple
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Thank Jacob E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcom_Manager_GCW, Manager at Grand Copthorne Waterfront Hotel, responded to this reviewResponded November 8, 2013

Dear Jacob E

Thank you for your excellent feedback on our hotel. We are delighted that you had a lovely stay and liked the ambience, view, location, service of our staff and our food.

We look forward to welcoming you back to the Grand Copthorne Waterfront Hotel.

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Reviewed October 29, 2013 via mobile

Considering that ALL hotels in Singapore look exactly the same this one is pretty good value as it's a bit cheaper than equivalent hotels.
In a good location, easy to get everywhere. Rooms were really spacious. Breakfast was really good.
Not amazing but definitely worth considering if you are coming to Singapore for a few days.

Stayed: October 2013, traveled as a couple
Thank JonathanLuka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcom_Manager_GCW, Manager at Grand Copthorne Waterfront Hotel, responded to this reviewResponded November 8, 2013

Dear JonathanLuka

Thank you for your favourable feedback on our hotel. We are glad that you found the rooms spacious and enjoyed the location as well as the food.

We look forward to welcoming you back to the Grand Copthorne Waterfront Hotel.

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Reviewed October 28, 2013

* The waterfront view is hardly any view to relish. It is like a narrow canal of water sewage.
* The rooms are smelly, seems not being vacuumed well after guests checking out.
* The staff very slow and inattentive to requests.

Room Tip: ask for non-smoking room
  • Stayed: October 2013, traveled with family
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Thank AmKansal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcom_Manager_GCW, Manager at Grand Copthorne Waterfront Hotel, responded to this reviewResponded November 8, 2013

Dear AmKansal

Thank you for your review of our hotel. We value all feedback and we are constantly looking at ways to improve our facilities and service.

Please write in to us at enquiry.gcw@millenniumhotels.com so we can work towards restoring your faith in us.

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Reviewed October 27, 2013

It's a nice comfortable hotel with everything you could want - nice breakfast, pool and gym, the river nearby to take a stroll / have a run, fast wifi connection.

However, there is no MRT station nearby so it means taking a taxi anywhere you need to go (which is not expensive in Singapore but there was always a long queue at the hotel). Also, I couldn't find a convenience store anywhere nearby so getting small necessities was a hassle.

  • Stayed: October 2013, traveled on business
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Thank finendandy21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcom_Manager_GCW, Manager at Grand Copthorne Waterfront Hotel, responded to this reviewResponded November 8, 2013

Dear Finendandy21

Thank you for your review of our hotel. We are happy that you had a comfortable stay and enjoyed the breakfast, pool and gym and the close proximity to the river.

The nearest MRT is Tiong Bahru which is fifteen minutes walk from the hotel and five minutes by bus. Great World City Shopping Mall is also about ten minutes away from the hotel. It is a mid sized mall with pharmacies, boutiques and a supermarket.

We look forward to welcoming you back to the Grand Copthorne Waterfront Hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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