Stayed at the Grand Copthorne Waterfront for 5 nights with my wife and nine year old son.
The check in staff seems crisp but have a very non nonchalant , clinical attitude and lack any sort of warmth or friendliness. They should learn from any Indian / Thai 5 star hotels to understand a thing or two about warmth & hospitality.
Ok the pros are :-
1. Rooms have an excellent view of the river and some of the iconic buildings along the Marina bay area.
2. Really good air- conditioning.
3. Location and proximity to the clarke quay and other cafes.
4. Concierge are friendly and help in getting taxis.
5. Room service food was actually quite tasty.
1. Extremely poor house keeping. We actually found an old shirt still in the cupboard. Lot of dust in hard to reach areas in the bar cabinets and shelves.
2. Bathroom actually has mildew and looks dated. I have never seen a smaller hotel room toilet in my life but then this is to be expected in Singapore city hotels.
3. The soap bar is not replenished, the empty plastic bottles are still not cleared at the end of the day.
4. The pillows and sheets have a strange odour to them.
5. TV remote is so bad one has to squeeze the life out of the buttons to get anything working and even after that you are presented with 3-4 channels.
6. Security access card that activates the lift is touch and go and boots you out at 12:00 pm on the day of check out.
7. Check in staff do not tell you about the free shuttle service to Orchard road or china town, You will need to figure that out yourself.
All in all, a bit dissapointed.
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- Also Known As:
- Hotel Grand Copthorne Waterfront
- Grand Copthorne Waterfront Hotel Singapore