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“Good but not great” 4 of 5 stars
Review of Grand Copthorne Waterfront Hotel

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Grand Copthorne Waterfront Hotel
Ranked #96 of 304 Hotels in Singapore
Delhi
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Good but not great”
4 of 5 stars Reviewed September 14, 2013

Nice view from the Hotel, it's a value for money hotel if room chosen properly. Approach is a bit of an issue since it's kind of corner and one needs to go round a bit, also better if once does not have to wait for cabbie for too long. Service is reasonable, all in all if on a family trip and getting a good discount then this one should not be missed.

Room Tip: higher floor
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank SaintDelhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Millennium C, Manager at Grand Copthorne Waterfront Hotel, responded to this review, September 25, 2013
Dear SaintDelhi,

Thank you for your kind review.

We are glad that you had a reasonably good experience at our hotel.
You will be pleased to know that we offer complimentary shuttle service to various locations for our guests’ convenience.

We look forward to welcoming you back to the Grand Copthorne Waterfront Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,880 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (481)
Date | Rating
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  • Czech first
  • Danish first
  • Dutch first
  • English first
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Amstelveen, The Netherlands
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed September 9, 2013

Excellent hotel on the Singapore River. Close to everything, though just outside the city center. Easy 10 min walk to Chinatown. Many nice restaurants and bars on walking distance alongside the Singapore River. I would recommend to pay the little extra for an Executive Club Room - great value!. This gives you:
- unlimited access to the Executive Club at the 29th (also convenient to meet with a business partner). Coffee, tea and soft drinks available all day without extra charge. And the view from this lounge is unforgettable!
- breakfast at the club - small but varied buffet - eggs to order - good coffee. Or decide to have breakfast at Brio Restaurant (1st floor) - very large buffet. Both without extra charge.
- complimentary high tea
- complimentary afternoon drinks (also alcoholic) from 6-8 PM with delicious hors d'oeuvres! And the General Manager comes to your table every evening for a quick chat and to inquire if you need anything else. Such great and attentive service!
- 2 complimentary pieces of laundry
- complimentary soft drinks and water from your in-room mini bar
The staff are really friendly and genuinely interested. They go out of their way to make your stay very comfortable. I really enjoyed my stay here! Thanks to Crystal, Regina, Kumar and all the other staff!

Room Tip: Do not doubt: take an Executive Club Room. It is definitely worth it!
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  • Stayed September 2013, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank semager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Millennium C, Manager at Grand Copthorne Waterfront Hotel, responded to this review, September 25, 2013
Dear semager,

Thank you for the wonderful feedback.

We are delighted to know that you had a memorable stay at the Executive Club room and were pleased with the service of our hotel.

We look forward to welcoming you back to the Grand Copthorne Waterfront Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed September 8, 2013 via mobile

We were group of six people and had choosen grand copthron but our experience was mixed. Overall hotel is good but service is quiet pathetic specially at breakfast Buffett I would go to the extent of saying its rude.
Would not return to this hotel on my next visit to Singapore.

  • Stayed September 2013
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank Vikas78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Millennium C, Manager at Grand Copthorne Waterfront Hotel, responded to this review, September 25, 2013
Dear Vikas78,

We have taken note of your feedback and we sincerely apologise for the lapses in the service delivery. Please be assured that this is not our usual service standard. Please write in to us so we can look into the matter and address your concerns accordingly. We hope to restore your faith in us and we hope to have the opportunity to welcome you back to the Grand Copthorne Waterfront Hotel again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed September 8, 2013

I stayed at Grand Copthorne during a stopover to Bali during my honeymoon. A nice hotel with an amazing view of the Singapore river.. Although i stayed here during a personal visit, i really feel the place would be a great stay option for business travellers as well..

My Stay was close to Christmas so the hotel was all decked up and they had carol singing session in lobby in the evening which was pretty nice..

Although the rooms are a tad small but they are tidy and clean and nicely laid out so not much complains. The elevators operate with your room key and hence gives you the feeling of safety..

The staff is very helpfull.. My wife fell a little ill on the very first day of our stay and the hotel staff really helped us with some medical supplies and were extra attentive about her food for the duration of our stay

The food is also great with a HUGE breakfast spread..

A great place.. Thumbs up..

Room Tip: Try and get a room in the rear facing the river.. better views..
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank thelostsoul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Millennium C, Manager at Grand Copthorne Waterfront Hotel, responded to this review, September 25, 2013
Dear thelostsoul,

Thank you for your wonderful review of your stay with us. We are most delighted to render our services to you and your wife. We hope she has recovered fully. We are also happy to know you liked the view from your room facing Singapore River.

We look forward to welcoming you back to the Grand Copthorne Waterfront Hotel and creating many more beautiful memories for you and your wife.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore, Karnataka, India
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed September 4, 2013

We spent four nights in the hotel as part of our Singapore trip itenary. The rooms are small and the carpeting is shabby. We were shocked to see naked wires from electric socket hanging freely which had to be called n fixed. Housekeeping is a pain...there is no sense of guest urgency for the staff. They work at their own pace. Food is the saddest part our story..we ended up spending $150 for very sad option of dinner in the So Called award winning restaurant..we hated it..and hence after the first night never repeated our mistake of in house dining..Except for location there is nothing that can be recommended about this hotel

  • Stayed August 2013, traveled with family
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Sweety_Rath_CTLI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandCopthorneSing, Hotel Management at Grand Copthorne Waterfront Hotel, responded to this review, September 9, 2013
Dear Sweety_Rath_CTLI,

We regret that your stay with us was not satisfactory and apologise for areas where we have fallen short. Rest assured steps will be implemented for improvements to enhance the overall guest experience. Please write in to us so we may address your concerns on a personal level as we wish to restore your confidence.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tokyo, Japan
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed September 4, 2013

Went here for 2 weeks business trip.

Pros: service was great with quick delivery of food, laundry, 24 hours internet. Local food buffet was great. Close proximity to city center by taxi, only took 10 mins to go to Marina bay.
Cons: not a very nice view, had problems with TV but they fixed it right away. Quite far from any MRT stations, so you need to get a taxi to go anywhere.

Room Tip: Choose a riverside view, you ll get the Marina bay sands view.
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  • Stayed July 2013, traveled on business
    • 4 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank djoex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandCopthorneSing, Hotel Management at Grand Copthorne Waterfront Hotel, responded to this review, September 9, 2013
Dear djoex,

Thank you for your review effort, we are glad you found the Grand Copthorne experience to be a fruitful one.

Regarding your concern of the hotel’s accessibility, you would be pleased to know that Tiong Bahru and Outram Park MRT stations are a short bus ride away from the hotel bus stop.

Alternatively, we offer a complimentary shuttle bus service to Orchard Road & Chinatown for our in-house guests. Moreover there is an affordable river taxi service available for a scenic cruise down the Clarke Quay, Boat Quay and Marina Bay area.

We hope to be you preferred hotel and look forward to welcoming you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ilkley, United Kingdom
Level Contributor
185 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
4 of 5 stars Reviewed September 4, 2013

Check in was painless and quick. The room was a bit small but the view from the 30th floor more than compensated for the lack of room. Would have liked a bath not just a shower and I m sure if we d asked we would have been moved to a room with one. The room was cleaned well each day. Everything stocked back up in mini bar and bathroom. As we had paid for exec lounge access non alcoholic drinks in mini bar were free. Also the breakfast in the lounge and evening cocktails were complimentary. Given its 16 dollars for a glass of wine in bar on 1 st floor it's quite a good deal. Down side to the place is the pool. It's a bit dull and the jacuzzi was same temperature as pool so too cold and not very bubbly. The buffet breakfast is quite expensive but does have a good range -30 dollars. The hotel is situated on the riverfront and a boat can be caught outside in front of the river view hotel for 3 dollars into marina Bay Area. I noticed other people complained about the position of the hotel and the hotel responded by saying they offer a complimentary bus service to china town and orchard road. If I hadn't read this on trip advisor I would never have known as the hotel don't tell you when you check in. Overall I think it's a good hotel. Staff in exec lounge were lovely. I would try and get a good deal on a web site as prices do vary and can be high if you don't shop around. Someone else mentioned there was some building work going on but it didn't bother us . Occasionally heard a knock. Sleeping at night was bliss no noise at all from other residents or hotel staff so can't complain about that.

Room Tip: 30th floor was wonderful for the views and one could nip to the exec lounge down the stairs.
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Lynne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandCopthorneSing, Hotel Management at Grand Copthorne Waterfront Hotel, responded to this review, September 9, 2013
Dear Lynne_Ilkley,

Thank you for your good feedback, it is heartening to hear that you received the warm hospitality synonymous with the Grand Copthorne Waterfront and enjoyed the Executive Club experience.

We will convey your compliments to our service and housekeeping staff for a job well done and glad our Tripadvisor responses regarding the complimentary shuttle bus service added value to your stay.

We hope to be your preferred hotel and look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Copthorne Waterfront Hotel

Property: Grand Copthorne Waterfront Hotel
Address: 392 Havelock Road, Singapore 169663, Singapore
Phone Number:
Location: Singapore > Singapore > The Quays
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#32 Spa Hotel in Singapore
#72 Romantic Hotel in Singapore
#78 Luxury Hotel in Singapore
#81 Business Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Grand Copthorne Waterfront Hotel 4.5*
Number of rooms: 550
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Also Known As:
Hotel Grand Copthorne Waterfront
Grand Copthorne Waterfront Hotel Singapore

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