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“Great for Family Staying Long”

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Grand Copthorne Waterfront Hotel
Ranked #56 of 319 Hotels in Singapore
Reviewed July 3, 2013

We went to Singapore for the 2012/2013 new year week. Our travel agent strongly recommended this hotel for us and we liked it. Taxis are needed to every place else. But nice hotel and restaurant with comforting views. The rooms are spacious and the staff are helpful to an extent.

Stayed: December 2012
2  Thank FahadDM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandCopthorneSing, Hotel Management at Grand Copthorne Waterfront Hotel, responded to this reviewResponded July 21, 2013

Dear Fahad A,

Thank you for the good review. It is exhilarating to know that you spent a wonderful new year’s week with us. You would be pleased to know that we offer shuttle bus service to various locations for our guests’ convenience. We look forward to welcoming you back and being of service to you again.

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1,973 - 1,979 of 2,956 reviews

Reviewed June 29, 2013

I have had the pleasure of staying here twice in the past month for several days each time. The rooms are spacious and I had great views up the river back towards the downtown. The rooms are well laid out with top standard fittings and easy to use lighting , ac controls etc. The staff are friendly and efficient. There are many lifts, so access to the ground is easy. The hotel fronts the river which is now a pleasant stretch of pathways that can lead you to nearby restaurants and cafes and all the way into Boat Quay near the downtown. Or you can take a boat. The hotel was well located for me both to downtown and marina areas and to Orchard and north.

Room Tip: High floor looking towards Downtown.
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  • Stayed: June 2013, traveled on business
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Thank Kim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandCopthorneSing, Hotel Management at Grand Copthorne Waterfront Hotel, responded to this reviewResponded July 21, 2013

Dear Kim B,

Thank you for your brilliant review and five star rating, we are glad your stay at the Grand Copthorne Waterfront was fruitful and enjoyable. Indeed our ideal riverfront location is highly coveted and provides tranquility in the bustling city without compromising on the ease of accessibility to town areas. We look forward to welcoming you back soon.

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Reviewed June 26, 2013

After an initial complaint of the poor attitude of the concierge on this website where he had asked us to leave to allow other guest to sit on the sofas, the manager came to us and apologized as we checked out. She informed us that an investigation would be opened and offered us compensation for what had happened. I believe their swiftness over a complaint is something to be commended and i would like to thank them for that. An interesting point to note was as we checked out the same man who was rude to us approached us and was incredibly polite. All in all, i hope others would never be treated as we were and that this was a one-off occurrence, And i believe it was from how well the situation was managed.

  • Stayed: June 2013, traveled with friends
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1  Thank Bryan1994
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandCopthorneSing, Hotel Management at Grand Copthorne Waterfront Hotel, responded to this reviewResponded July 21, 2013

Dear Bryan1994,

Thank you for this follow-up review. We are heartened to know that you are satisfied with our follow-up. It is always our top priority to resolve any complaints promptly and make necessary improvements to ensure that guest satisfaction is maintained consistently at a high level . We look forward to welcoming you back again.

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Reviewed June 26, 2013

Room service! Laksa! The attention of the personnel was great! For sure I'd come again! Nice view, good facilities, great restaurants ! The bed is really comfortable and is spacious. I ordered lunch through the reception and it took least that what I expected

  • Stayed: June 2013
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Thank Felipao88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandCopthorneSing, Hotel Management at Grand Copthorne Waterfront Hotel, responded to this reviewResponded July 21, 2013

Dear Felipao88,

Thank you for your excellent review and five star rating. It is wonderful to hear that you had a splendid stay at the Grand Copthorne Waterfront and that you would definitely be back to stay with us again. We look forward to creating another memorable stay experience for you.

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Reviewed June 24, 2013 via mobile

I had read few not so good reviews about this hotel but i have to say i had a complete different experience. I loved this place. We requested for a river facing room during check in and the guy at reception kindly obliged and gave us a room on 20 th floor woth great view. courteous staff and good food. if you are looking for indian restaurants around this place, you would have to go far. but otherwise its near to clarke quay. the highlight about this hotel is river side cafe. awesome especially at night.

  • Stayed: June 2013
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Thank Prithvi P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandCopthorneSing, Hotel Management at Grand Copthorne Waterfront Hotel, responded to this reviewResponded July 21, 2013

Dear Prithvi P,

Thank you for your good review, it is heartening to know that your stay with us was a pleasant and memorable one. We look forward to creating many beautiful memories for your future stays with us.

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Reviewed June 23, 2013

This is a good hotel and I would quite happily stay here again. It might not be the best location, but taxis are cheap ($5 to Orchard Road) and you can walk along the river to Clarke Quay from the hotel. My check in experience was absolutely fine. My room was comfortable, spacious and clean with a great view of the river and skyline. The bathroom was a little dated, and the water pressure was low for the shower (no bath in my room). There was free Wi-Fi in the rooms and in the lobby which was great. Given this was a large hotel and breakfast included in the (very reasonable) price, I was surprised how good the breakfast buffet was, and un-crowded (easy to find a table, no long queues). Lastly, the lifts were very fast and efficient (this is usually a problem in other large hotels I have stayed in). All in all, a good experience.

  • Stayed: June 2013, traveled on business
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1  Thank ayjay_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandCopthorneSing, Hotel Management at Grand Copthorne Waterfront Hotel, responded to this reviewResponded June 24, 2013

Dear ayjay_10,

We are pleased to know that your stay experience was enjoyable and heartened that you would be back again. Your good review is deeply appreciated and serves as motivation for us to strive for continual excellence. We look forward to being of service to you again.

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Reviewed June 20, 2013

This hotel is on the Singapore river and is very conveniently located. Rooms are clean and comfortable although perhaps just a little dated? Check was a pain: having booked and prepaid a room with a bayview and a king bed, it was tedious to have to go through and explain that having paid for these options I did expect to get them. Clearly the room I had been assigned by the desk did not meet these criteria.
The location is excellent. About 25 minutes walk to Orchard Road and, from the rear of the hotel, you can walk all the way to the bay past the numberous bars, restaurants and cafes which line the river. As there was such a huge choice outside the hotel, I did not try either the hotel bar or any of the restaurants.
Aside from the minor check in hassle I would stay here again.

Room Tip: Make sure you get a bayview room: the view is worth the effort!
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  • Stayed: June 2013, traveled on business
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Thank Paul C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandCopthorneSing, Hotel Management at Grand Copthorne Waterfront Hotel, responded to this reviewResponded June 24, 2013

Dear Paul C,

We are pleased that your overall stay experience with us was enjoyable. We do however regret that the check-in experience fell short and apologise for any inconveniences caused.

We seek your kind understanding that due to high occupancy rates, the room which you pre-booked was not available at the point of your check-in. However, we trust the arrangement thereafter was satisfactory.

It is most heartening to know that you would still be staying with us again and we hope to be your preferred hotel in Singapore. We look forward to being of service to you again.

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Additional Information about Grand Copthorne Waterfront Hotel

Address: 392 Havelock Road, Singapore 169663, Singapore
Location: Singapore > Singapore > The Quays
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Spa Hotel in Singapore
#53 Luxury Hotel in Singapore
#71 Romantic Hotel in Singapore
#80 Business Hotel in Singapore
Price Range: $147 - $292 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Copthorne Waterfront Hotel 4.5*
Number of rooms: 550
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Also Known As:
Hotel Grand Copthorne Waterfront
Grand Copthorne Waterfront Hotel Singapore

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