In the hospitality industry, service is everything. It doesn't matter how good your facilities are, if the service isn't up to scratch, then everything else isn't as well.
I booked the room through Booking.com to stay for one night, and honestly, the room was okay, the bed was comfy and everything you expect for a good, I wouldn't say top of the line, hotel. But we only managed to get our rooms at 5.45pm in the evening! The reason given was that housekeeping wasn't ready or shortage of manpower. Having stayed at countless hotels all over the world, this was the absolute first time I've encountered such a situation. And in my own country no less.
would I stay here again? No I wouldn't because there are simply too many other choices in the market.
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- Also Known As:
- Hotel Grand Copthorne Waterfront
- Grand Copthorne Waterfront Hotel Singapore