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Reviewed December 17, 2012

This is quite a big, luxurious hotel. The ammenities for the price you pay (about $229/nt with all taxes) is a good value(included free daily breakfast and internet for this promo). The service is outstanding; everyone is very available and willing to help you. Avoid the breakfast buffet, the food was just okay and always barely warm, not worth the money. The nice touches are what make this place a good choice, such as they will lend you an umbrella (rainy season now), a converter plug (for laptops, cell phone chargers, etc. from the US), the free shuttle to several local areas of interest, and a bus stop right out front. Good location. The hotel and rooms itself are in great, very well kept condition. Tons of bars and eateries right outside the hotel along the river, open late to have some drinks!

  • Stayed: December 2012, traveled with family
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1  Thank Marie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandCopthorneSing, Hotel Management at Grand Copthorne Waterfront Hotel, responded to this reviewResponded December 20, 2012

Dear Marie T,

Thank you for your positive review, we are deeply appreciative of your kind words. It is good to hear that you liked the well-appointed room, thoughtful service, amenities and the ideal locale of the Grand Copthorne Waterfront. We aim to pamper our guests with the highest service standard and comfort level, hence we have taken note of your comment regarding the barely warm breakfast and we seek to improvise accordingly.

We hope to welcome you back and being of service to you again.

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Reviewed December 17, 2012

Bedrooms large, very clean and comfortable, with excellent air-conditioning (essential in 35C heat and 100% humidity).
Amazing view over Singapore River and downtown skyscrapers from 14th floor bedroom.
Breakfasts were excellent, with a choice of English, Indian, Japanese and Malay.
No other meals were taken at the hotel (the menus appeared very expensive) but there is a variety of restaurants within a 10 minute walk.
The staff were outstandingly polite and helpful.
The hotel is positioned on the Singapore Riveer, a bit of a distance from some of the city's attractions, but taxis are readily available at the hotel, and inexpensive.

Room Tip: High floor overlooking river
  • Stayed: October 2012, traveled as a couple
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2  Thank wendyanddavid536
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandCopthorneSing, Hotel Management at Grand Copthorne Waterfront Hotel, responded to this reviewResponded December 20, 2012

Dear wendyanddavid536,

It is exceptionally joyous knowing that you had a delightful stay with us and experienced excellent service and comfort synonymous with the Grand Copthorne Waterfront. We are glad that you found the breakfast spread to have met your expectations and heartened to know you enjoyed the scenic view from the room.

We are pleased to share that we do provide an alternative transport mode as we offer complimentary shuttle bus service to various locations for the convenience of our guests. With that, we look forward to having you back for another pleasurable stay experience.

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Reviewed December 17, 2012

We arrived a bit early, our room's not ready yet so we left our things at the concierge, while we went out to have lunch with a friend and to go to the mall. Actually, there was a room available but staff said it's a smaller one for that room type, because of the layout. She said we can have that room, if we want, or we can wait for the bigger room to be available. We opted to wait for the bigger room.

Room was ok, with big windows (our room had a bit of a view of Marina Bay Sands). Our room faced the river, and even though the river water's a bit murky, it was still a delightful view. Room also overlooked the hotel's pool. It looked small, but inviting enough, though we weren't able to take a dip. One thing i didn't like in the room was the layout, it was of irregular shape.

Location-wise, it's not near any mrt station. There is a scheduled shuttle service going to malls or mrt station, but i haven't tried it. Our schedules don't seem to match, LOL! It's easy to find a taxi, there's almost always a couple waiting by the hotel driveway. If you prefer the bus (like me), there are also bus stops within a short walking distance (one is just outside the hotel, like 20m from the main entrance). Going home, most taxis i've had know the hotel, just tell uncle taxi driver that you're going to the "waterfront" one, as there is another Copthorne property in the area.

Breakfast buffet was ok, especially if it's already part of your room rate. Otherwise, i think the selection is not worth much for extra charge. We also tried Nagae, a Japanese (or Korean??) restaurant in the hotel's vicinity, and food was great. There's also free wifi, though limited up to 3 gadgets at a time only. But it was a decent connection.

Commuting tip: check out streetdirectory.com or download the iphone app to help plan your itinerary using public transport. It also has info for taxi routes, with fare estimate as well.

  • Stayed: November 2012, traveled as a couple
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2  Thank RezC_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandCopthorneSing, Hotel Management at Grand Copthorne Waterfront Hotel, responded to this reviewResponded December 20, 2012

Dear RezC_12,

Thank you for your great feedback. We are exhilarated to know that you enjoyed a brilliant stay with us at the Grand Copthorne Waterfront. We are glad you liked the scenic sight of the Singapore River from your room. We do however regret that the water is murky due to the monsoon season and wish you could see the usual shade of green reminiscent of emerald jade, which makes for a delightful view. We hope to welcome you back for another wondrous stay experience.

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Reviewed December 15, 2012 via mobile

Firstly i would like to thank receptionist becky for remembering to handover my requirements to another exceptional receptionist Olive Chan. It just made my stay with my Mrs so wonderful and memorable.

Receptionist Olive Chan handled our stay and throughout exceptionally and professionally. Very accomodative with a nice smile and because of your great service to us. We had a wonderful and pleasant stay. I would also like to thank de service one staffs that handled our calls for room service and such. One touch button to all our requirements without any hassle.

My reviews arent based on biased just because i knew much of the staffs there. Staffs that served me are new there and i would say that they deserve our compliments with great admiration. My Mrs and me have stayed in many hotels all over and Grandcopthorne Waterfront is one the best top notch service we have encountered. I definitely recommend any travellers leisure or business to stay here.

  • Stayed: December 2012
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1  Thank Asiadreams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandCopthorneSing, Hotel Management at Grand Copthorne Waterfront Hotel, responded to this reviewResponded December 20, 2012

Dear Asiadreams,

We are incredibly honoured and deeply humbled by your kind consideration that the Grand Copthorne Waterfront hospitality is one of the best that you encountered. Your words are very rewarding to our staffs who strive tirelessly to deliver the highest hospitality standard to every guest. Olive and Becky are more than overjoyed to hear of your compliments and they enjoyed being of service to you as well. We love to welcome you back for another brilliant stay
experience.

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Reviewed December 12, 2012

At first I regretted booking this hotel. Booked via their website for one adult and two children. On checking-in was informed that to include an extra single bed would cost SGD80++ despite the fact that nothing was mentioned about this charge when I booked online. The receptionist spoke to the manager who kindly agreed to provide the extra bed for no extra cost... :-)

we decided to have dinner in the hotel and opted for the buffet dinner... This was the best buffet I have ever been to. So much food, both asian and western. Plenty of every option and all absolutely delicious. I have never eaten so much in my life. If you get the chance then please try out the buffet dinner here.

The buffet breakfast was just as good again lots of different options.

  • Stayed: December 2012, traveled with family
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4  Thank brymills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandCopthorneSing, Hotel Management at Grand Copthorne Waterfront Hotel, responded to this reviewResponded December 20, 2012

Dear brymills,

Thank you for your good review on Café Brios, it is wonderful to know that you enjoyed our sumptuous array of buffet dinner and hearty buffet breakfast. We are glad the efforts of our culinary team in crafting wholesome and delectable gastronomic menus have met with your kind appreciation.

We do however regret that the charges for an extra bed cause some frustrations and we trust that you were satisfied with the arrangement made by the manager on duty.

Nevertheless, we trust that your stay with us was fruitful and we look forward to welcoming you back and being of service to you again.

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