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All reviewssingapore riverfood capitalpiano bargreat world cityclarke quayriver viewwalk along the riverexecutive cluborchard roadbreakfast buffetrestaurants and barsexecutive floorfree shuttlebusiness hotelmarina baydeluxe roommrt station
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Reviewed August 13, 2012

Was there from 2nd aug till 8th august deluxe room with wife and son (5yr old)
service was excellent , room quite big , neat clean and tidy
daily maid service was upto the mark no complaints !

buffet breakfast was good , little busy in the morning but thats ok because it is a very big hotel with alot of rooms. concierge staff was excellent so were at the booking counter and reception !
next to hotel is club zouk and its awesome ! river front is very good !
looking at others review i feel their reviews are wrong ! hotel is excellent and with the price they ask its absolutely worth it ! my fav hotel for singapore !!!!

only one problem - internet is not free ! please make it free and you become the BEST !!!!

  • Stayed: August 2012, traveled with family
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1  Thank sus82_29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandCopthorneSing, General Manager at Grand Copthorne Waterfront Hotel, responded to this reviewResponded August 21, 2012

Dear sus82_29,

Thank you for your excellent review. We are pleased that you had a splendid stay with us and that you enjoyed the spacious room and the high standard of hospitality accorded. With that, we look forward to welcoming you back again for another pleasurable stay experience.

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Reviewed August 8, 2012

This is really a conference hotel.Although its on river and only a short walk to many restaurants etc.,it is a fair way from central shopping area of Orchard Road.When we checked in around 6.30pm we were told that previous guest had paid to have late check out so room wasn't ready for us.Would take an hour.When we queried desk as to why they had allowed late checkout,answer was "because they paid".

Restaurant in hotel was ok for breakfast/lunch.For dinner I'd go elsewhere.It was totally buffet.
Other thing worth mentioning was really late servicing of rooms and size of rooms (ie.small).

Room Tip: Go for a larger room than standard ones.
  • Stayed: June 2012, traveled with friends
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1  Thank grahame l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandCopthorneSing, General Manager at Grand Copthorne Waterfront Hotel, responded to this reviewResponded August 16, 2012

Dear grahame I,

We regret that some experiences during your stay were less than ideal. We have taken note of your concerns with checking-in at 6.30pm as your room was not ready due to a full house situation.

Moreover, we will also continue to train our staffs on the verbiage used. We also would like to highlight that our Café also offers a la carte menus with a wide selection of food options to choose from should you not wish to have buffet. Additionally, we provide an hourly shuttle bus service to major attractions such as Clarke Quay and Orchard Road for the convenience of our in-house guests.

We hope your stay had been fruitful nonetheless. With that, we hope to have a chance to restore your good faith in us.

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Reviewed August 5, 2012

I stayed here late 2010 for a whole week.
I love the view from the River, some tables are set up for the guests wanting to take a cup of coffee or a can of soda and enjoy the scene. And if your smoking it’s a perfect table to have and relax yourself for a busy day.
I like the hospitality of their staff specially those Filipino staff’s, friendly, courteous and nice.
The room I stayed is an old fashioned set up, but clean and it has everything you need. For me it’s perfect to get some sleep, take a rest for a busy day. It’s Quite, comfortable and relaxing. Their standard room is quite big for a solo business traveler, perfect for couples and family. It’s also near from malls, and small grocery, a 5 to 10 minutes walk.

  • Stayed: September 2011, traveled on business
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Thank Frank M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandCopthorneSing, General Manager at Grand Copthorne Waterfront Hotel, responded to this reviewResponded August 16, 2012

Dear Frank M,

It is good to know that your stay with us in 2010 was a memorable and pleasurable one and that you enjoyed the hospitality synonymous with the Grand Copthorne Waterfront. Thank you for your fantastic review and we look forward to welcoming you back for yet another fruitful stay experience.

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Reviewed August 5, 2012

Our room here was very nice and had views right down the river to marina bay. On checkin they wanted to charge some stupidly large amount for internet access, but we refused and when we indicated our . . . displeasure . . . they comped us internet access which was nice, but really, internet should be standard, especially in the more expensive hotels.

The biggest drawback is the lack of an MRT station nearby. This means you need to use the infrequent shuttle or work out the the buses, which are very good, but not as easy to use as the MRT (although much cheaper). Once you have worked the buses out they are frequent and convenient

Room Tip: Views to the east are very nice.
  • Stayed: July 2012, traveled as a couple
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2  Thank cpagia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandCopthorneSing, General Manager at Grand Copthorne Waterfront Hotel, responded to this reviewResponded August 16, 2012

Dear cpagia,

We are glad you enjoyed the scenic views from our collection of bayview rooms. You would be delighted to know that complimentary wifi is available in our well-appointed club and suite rooms with full club lounge benefits.

In addition, I would like to add that Tiong Bahru and Outram Park MRT stations are in close proximity via public buses at the hotel bus stop. With that we hope to welcome you back during you next visit to Singapore.

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Reviewed August 5, 2012

Stayed here with wife and two daughters in adjoining deluxe rooms facing the river. When arriving at the hotel we were placed on a smoking floor. Not happy. Then placed on different floor from children. Even less happy. Rectified after much prompting. Our room was near the lifts. Sounded like Changi Airport all night. Buffet breakfast was average. Sunday morning restaurant was disorganized chaos. View from rooms was worth small upgrade. Courtesy shuttle bus was a welcome bonus.

Room Tip: Try somewhere else
  • Stayed: July 2012, traveled with family
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3  Thank Ray K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandCopthorneSing, General Manager at Grand Copthorne Waterfront Hotel, responded to this reviewResponded August 16, 2012

Dear Ray K,

We are glad you enjoyed the scenic view from our collection of Bayview rooms and that you are satisfied with the shuttle bus service accorded. We have taken note on your feedback and will seek improvements accordingly. Thank you for your feedback and we hope to be of service to you and your family again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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