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“Cramped Hotel Room and Poor Service”

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Copthorne King's Hotel Singapore
Ranked #109 of 319 Hotels in Singapore
Reviewed January 5, 2014

I'll preface my stay with here that Singapore hotels are very expensive for good quality rooms and anything relatively inexpensive is going to be a very poor hotel.

We stayed in Copthorne King's Hotel for a few nights and it was adequate but the hotel had few draw backs that I will happily point out.

The room itself is very small and if you have any amount of luggage there is simply no place to put it without bumping into it. The bathroom is also a mini tub and again its alarmingly small. However if you do not have much luggage and are here for a short stay then I think the hotel is quite ok. The aircon kept the room cool and the bed was extremely comfortable. There was plenty of hot water and the pressure was really good.

Breakfast was included with the room and it was very bland. There was both western and asian cuisine but the selection of dishes were limited. One morning we decided to skip the free breakfast and have a chinese breakfast in chinatown which was a better option in my opinion.

The service itself was hard to judge apart from our mini safe was locked when we arrived so I requested assistance and it took nearly hr to get someone up to correct the problem. We also had issues getting a taxi when we wanted to go out at night from the hotel. The bell boys didnt seem in a hurry when we requested assistance getting a taxi because we had a few appts to make. On one occasion we had to walk to the petrol station/convenience store a few blocks away to get a taxi. I think service needs to be stellar especially for the price paid.

Location of the hotel is convenient if you make use of taxi. We traveled around the city with ease using this mode of transport to the waterfront, Chinatown, and Sentosa.

Summary - the hotel is ok for a short stay, but for the price I expected a bit more space especially since it was not in the more convenient locations. I think if you go in with small amount of luggage and want a peaceful night then hotel will work out ok. I do think the service needs to improve with getting taxi service and assisting with resetting safe codes.

  • Stayed: November 2013, traveled as a couple
    • Value
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Thank Britmaveric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_Relations_CKS, Manager at Copthorne King's Hotel Singapore, responded to this reviewResponded January 9, 2014

Dear Britmaveric

Thank you for taking the time to share your feedback with us.

We are happy that you appreciated the comfortable bed, hot shower and water pressure.

Thank you also for your observations on our breakfast spread. We are constantly striving to improve our food quality. We have noted your feedback on our bell boys and we sincerely apologise for the lapses in our service. We also apologise for taking a long time to unlock the mini safe. We will continue to improve our service and offerings.

You would be pleased to know that we provide complimentary shuttle bus service to Great World City, Dhoby Ghaut MRT, Outram MRT, Orchard Paragon and few other locations.

We look forward to welcoming you back to the Copthorne King’s Hotel.

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661 - 667 of 1,121 reviews

Reviewed January 4, 2014

We are stayed at this hotel from 29 dec -31 dec 2013. we got room 623/ the room is very nice, the bathroom was clean, medium sized and the bathtub was small actually. and we got good scene at our room. the bell boy are very nice. he helped us when we ask direction to many places in singapore. overall the hotel was very nice. not like all other review, the room was very clean, even behind the curtain and the corner of the room..

  • Stayed: December 2013, traveled with family
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1  Thank Hario S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_Relations_CKS, Manager at Copthorne King's Hotel Singapore, responded to this reviewResponded January 9, 2014

Dear Hario S

Thank you for the wonderful review of our hotel.

We are happy that you had an enjoyable stay at our hotel. Thank you also for appreciating the cleanliness of the room, the scenic view from the room, as well as the service of our staff.

We look forward to welcoming you back to the Copthorne King’s Hotel.

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Reviewed December 28, 2013 via mobile

I spend my holiday at this hotel for 2 night with my wife recently. This hotel had a very friendly front desk staff. Even there is a holiday/peak season in December but they still manage to upgrade my room to deluxe room and the view from room is awesome!! The facility for the hotel is only average if compare to other 4 stars hotel but the room is clean and tidy. Location for this hotel is just average because need to take cab for all the time. Generally this is a good hotel and will prefer to stay against when im at Singapore.

Stayed: December 2013, traveled as a couple
2  Thank hugocount
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_Relations_CKS, Manager at Copthorne King's Hotel Singapore, responded to this reviewResponded December 29, 2013

Dear hugocount

Thank you for taking the time to share your feedback with us.

We are happy that you had a pleasant stay at the hotel. We are glad that enjoyed the room upgrade, scenic view from the room, as well as the service of our staff at the Front Desk.

You would be pleased to know that we provide complimentary shuttle bus service to Great World City, Dhoby Ghaut MRT, Outram MRT, Orchard Paragon and few other locations.

We look forward to welcoming you back to the Copthorne King’s Hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 19, 2013

Location was very convenient. Room was clean with good ergonomics. Restaurant need improvement. Staff need to put some smile on their faces. Hotel is very close to famous shopping areas and traffic is not bad in the area.

Room Tip: Higher up is better
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  • Stayed: November 2013, traveled on business
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1  Thank Electra-md
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_Relations_CKS, Manager at Copthorne King's Hotel Singapore, responded to this reviewResponded December 29, 2013

Dear Electra-md

Thank you for your review of our hotel.

We are delighted that you appreciated the convenient location of the hotel and cleanliness of the room.

Thank you also for your observations on the restaurant and our staff. We are constantly striving on improving our service and food quality.

We look forward to welcoming you back to the Copthorne King’s Hotel.

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Reviewed December 18, 2013

I stayed here in August 2013 for 3 nights for my first trip to Singapore. Found the location nice and somewhat close to places to check out but although it is only a 15 minute walk this is pretty horrible in unbearable humidity but my favourite thing about Singapore, cheap taxis! (the only cheap thing in the entire country haha)

Anyway i booked a superior room with no balcony (i thought it had one until i'd booked as it wasn't to clear anywhere, so for those wanting a balcony you need to book deluxe).
I wish i had got the name of the happy and very friendly concierge who was always out the front. Had a few chats with him about Singapore which was nice.

PROS:
-Great view from the room
-Good range at breakfast buffet i always really enjoyed it especially all the pastries, the bacon was terrible but then again i've never had any good non super crispy bacon anywhere in Asia.
-Friendly Concierge that helped us book tours
-Close to Clarke Quay & short cheap taxi ride to lots of the main areas

CONS:
-The built in hairdryer in the bathroom which you cannot move very far from the wall gets dangerously hot to the point of me almost scolding myself after using it for quite literally 2 minutes, so bring your own! Was shocked at how much this heated up & the design is difficult to use
-The fridge smelt like something was dead inside of it and we didn't use it for the 3 days after letting house keeping know the first day and nothing being done.
-The room is TINY & poorly designed to move around
-I think we left our air conditioner on for the entire 3 days but it was still always hot
-The bathtub was the smallest thing i have ever seen, almost like a foot bath. Very irritating when i badly needed a night to relax & was crammed in uncomfortably. I'm only 160cm tall and a small build also.
-The bathroom ceiling was very mouldy
-Stubbed my toe almost every time upon entering the bathroom as the floor is slightly raised
-Within seconds of being in the bathroom it is like a sauna! So hot i can't even describe
-Could hear a pin drop in a room 10 doors down...in other words extremely thin walls
-Makeup was on the pillow i had day two but the whole bed was made up, not sure if it was mine and the cover was just smoothed out and turned around or just dirty..
-Two guests, 1 dressing gown....?
-And lastly the light inside the cupboard would not turn off, this was because the cupboard door didn't close properly and it has to close to turn it off. I used bags to keep it shut but very annoying having stuff in the tiny walk way to the bathroom at night, the rooms tiny enough without having bags in the way.
For what we paid i expected much better and much cleaner from a city like Singapore!

Room Tip: Choose the deluxe room if you're looking for a balcony
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  • Stayed: August 2013, traveled with friends
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3  Thank Eff O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_Relations_CKS, Manager at Copthorne King's Hotel Singapore, responded to this reviewResponded December 23, 2013

Dear Eff O

Thank you for taking time to write this review.

We are happy that you appreciated the view from the room, breakfast range, the service of the staff at the Concierge, and the location of the hotel.

We appreciate your feedback and have taken note of your valued comments on areas where we have fallen short. Please be assured we will review them and make the necessary improvements for an elevated guest experience.

We are constantly working on improving our service and amenities. We would like to invite you to write in to rooms.cks@millenniumhotels.com so we can work together to address your concerns.

We hope to welcome you back again and feel the difference.

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Reviewed December 8, 2013

Soulless hotel, save staff have nothing about them, rooms are very small but clean.
Gym equipment needs updating, breakfast very average. Coffee shocking.
Average location it's a 10/15 minute wall to Clarke quay but no fun when so hot. Taxis very cheap.
Love Singapore but very expensive.
Hotel does a job but that's about it.

Stayed: December 2013, traveled with friends
2  Thank Matt D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_Relations_CKS, Manager at Copthorne King's Hotel Singapore, responded to this reviewResponded December 23, 2013

Dear Matt D

Thank you for taking the time to share your feedback with us.

We are glad that you appreciated the cleanliness of the room.

Thank you also for your observations of our gym and breakfast spread. We sincerely apologise for the lapses in our service. We are constantly striving to improve our service, facilities and our food offerings.

We look forward to welcoming you back to the Copthorne King’s Hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 23, 2013

I booked this as a secret hotel. Initially I was a bit disappointed as the reviews are generally not too positive.

I was pleasantly surprised with my stay. The room is an OK size. Not huge, but certainly big enough for a couple. The bed was comfortable and the pillow menu was quite nice - ordered a more supportive pillow and it was deliver in about 15 minutes.

Gym is one of the better I've seen in a hotel. Was happy to see they had dumbells that went past the standard 10KG.

Staff were always helpful and smiling when entering or leaving the hotel.

The free breakfast was decent. Not a hug variety, but more than enough to fuel up for a day of exploring.

Internet was OK. Not that fast, but workable. From memory you could have 2 devices logged in at the same time.

Hotel is not that close to the MRT, but there's buses literally out front and you can get to most areas with them. I fully recommend buying an ezilink card so you can tap on and off much easier.

All in all if the price is right I'd happily stay at the Copthrone Kings again.

  • Stayed: November 2013, traveled solo
    • Value
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    • Sleep Quality
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2  Thank sydboy07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_Relations_CKS, Manager at Copthorne King's Hotel Singapore, responded to this reviewResponded December 8, 2013

Dear sydboy07

Thank you for your wonderful review of our hotel.

We are delighted that you have enjoyed your stay and appreciated the room and the gym. We are happy that you were satisfied with the complimentary breakfast too.

We look forward to welcoming you back to the Copthorne King’s Hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Copthorne King's Hotel Singapore

Address: 403 Havelock Road Copthorne King's Hotel, Singapore 169632, Singapore
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#93 Luxury Hotel in Singapore
Price Range: $107 - $241 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Copthorne King's Hotel Singapore 4*
Number of rooms: 310
Official Description (provided by the hotel):
Situated along the historic Singapore River near central Singapore, Copthorne King's Hotel features award-winning dining venues, a landscaped outdoor pool, steam and sauna facilities and a mini putting green for you to relax and recharge. ... more   less 
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Also Known As:
Copthorne Kings Hotel Singapore
Singapore Copthorne Kings Hotel
Copthorne King's Hotel Singapore

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