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“Old England”

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Raffles Hotel Singapore
Ranked #4 of 317 Hotels in Singapore
Certificate of Excellence
Reviewed March 16, 2014

It was great fun staying here, it was like going back in time.

The staff are very friendly and the food was good. It is a nice place to return to to get away from the hustle of the city.

Also in the best possible location.

  • Stayed: April 2013, traveled with family
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Thank wilko50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon H, General Manager at Raffles Hotel Singapore, responded to this reviewResponded May 4, 2014

Dear wilko50,

Thank you for posting such a charming review of Raffles Singapore. It was particularly gratifying to read your kind comments on the staff and cuisine as these are two areas which we pride ourselves on delivering to the highest level. We are honoured to be an iconic aspect of Singapore, and, like you, agree that the hotel is a peaceful complement to the busy city. I will pass on your kind comments to my colleagues and hope you will return again soon.

Warm regards

Simon Hirst
General Manager
Raffles Singapore

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Reviews (4,177)
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2,289 - 2,295 of 4,177 reviews

Reviewed March 15, 2014 via mobile

As usual it's the small things. TV remote doesn't work, shower cold, not informed at check-in that it's best to book immediately for certain of their restaurants, breakfast table not set properly so no butter, jam, etc. None of this is very exciting, but when you pay good money for what purports to be one of the best hotels in the world you expect things to be right! Good to experience the history and the colonial atmosphere, but I could have visited for a meal to get that. Wish I had stayed somewhere else.

Stayed: March 2014, traveled as a couple
2  Thank Neil W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 13, 2014

The attention to detail of everything in this marvellous place is truly outstanding. My wife was presented a birthday cake by our Butler. I hadn't mentioned it was her birthday. Rose petals were scattered over our bed. The rooms are superb. Yes the TV's are old and the reception is terrible, but you don't stay here to watch TV. It can be expensive to eat here, but the bakery has superb food at very reasonable prices, the breakfast burger is yummy. Some Hotels are ok to stay at, the Raffles is an experience.

  • Stayed: March 2014, traveled as a couple
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Thank Lee G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon H, General Manager at Raffles Hotel Singapore, responded to this reviewResponded May 4, 2014

Dear zensadog,

I am delighted to hear that you enjoyed your stay at Raffles Singapore, particularly on the day of your wife’s birthday. We truly believe that attention to detail plays a vital role in ensuring that Raffles Singapore remains an oasis for the well-travelled - I am glad that you found this outstanding. As an established part of Singapore’s history for over 125 years, we pride ourselves on providing a unique experience. As such it was great to read that you found your room, the bakery and the service were all of a high standard. I will be sure to share your generous comments with the rest of the team – we would be delighted to welcome you both back for another birthday celebration in the future!

Warm regards

Simon Hirst
General Manager
Raffles Singapore

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Reviewed March 13, 2014 via mobile

We had the pleasure of staying at the Raffles Hotel over Christmas and the New Year. It was an unbelievable experience. The staff made our stay there one to remember. Seif, Randolph, Moheb and their staff simply couldn't do enough for us. They were more like friends. My wife and I can't wait to go back.

  • Stayed: December 2013
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1  Thank Dave J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon H, General Manager at Raffles Hotel Singapore, responded to this reviewResponded May 4, 2014

Dear Dave J,

Thank you for choosing to spend Christmas and New Year here at Raffles Singapore. I was particularly pleased to read you describe your stay as a ‘pleasure’ and that it was the team here which made it unforgettable. We pride ourselves on providing a home-away-from-home experience and service is vital to this – it was delightful to read that the staff ‘couldn’t do enough’ for you. I will pass on your kind comments to Seif, Randolph, Moheb and the rest of my colleagues. We look forward to welcoming you and your wife back again for another unbelievable experience.

Warm regards

Simon Hirst
General Manager
Raffles Singapore

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 12, 2014

A beautifully maintained hotel, reeking with history. I can imagine Somerset Maugham at the bar picking up bits for his short stories. Service is complete and impeccable. My beautifully furnished room was the size of a good-sized apartment and was served by a room butler.

  • Stayed: February 2014, traveled solo
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Thank 333GeorgeL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon H, General Manager at Raffles Hotel Singapore, responded to this reviewResponded May 4, 2014

Dear 333GeorgeL,

Thank you for your thoughtful review of Raffles Singapore. I was pleased to read that you found the service impeccable as one of our key aims is to consistently deliver Raffles’ legendary levels of hospitality. Another priority is to continue the heritage and high standards of this iconic hotel - as such it was great to read that you feel the hotel has been beautifully maintained.
I will be sure to pass on your generous feedback to the rest of the team and hope you will return to stay in one of our spacious suites again soon.

Warm regards

Simon Hirst
General Manager
Raffles Singapore

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 12, 2014

Really enjoyed the Raffles experience and my Singapore Sling. It's a must do when you visit Singapore. Sure, you know it's a rip-off before you go, do people really expect it to be just like the old colonial days? - c'mon wise up folks, what you get is the old romantic feel of the place if you use your imagination a wee bit. It's a nostalgic trip, and yes you pay through the nose for it, but it's a one-off, so either be prepared for it, or simply give it a miss. Personally I wouldn't have missed it for anything, tho it's something I'll almost certainly never do again - another tick on my bucket
list.

Stayed: March 2014, traveled as a couple
Thank MrsB828
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon H, General Manager at Raffles Hotel Singapore, responded to this reviewResponded April 28, 2014

Dear MrsB828,

Thank you for choosing to stay at Raffles Singapore.

It was particularly gratifying to read that you ‘wouldn't have missed it for anything’ - as an iconic part of Singapore’s heritage for the past 125 years, we too agree that a stay here is a ‘must do’ when in the area. I am pleased that you enjoyed the romance and nostalgia of this iconic hotel – along with the essential Singapore Sling, which while you may feel is a rip-off, is a genuine and delicious cocktail that is competitively priced against other similar cocktails in bars in Singapore.

Kind regards,

Simon Hirst
General Manager
Raffles Singapore

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Reviewed March 12, 2014 via mobile

We visited the raffles hotel as part of a tour. There was a choice of afternoon tea or light refreshments instead. We went for the light refreshment option which was a cafe next to the long room bar not in the lobby with the others having afternoon tea. Cake and tea/coffee included then checked out the long bar and had a singapore sling with monkey nuts. It was fun to see but quite pricey so just a one off for us to take some fun photos. The gift shop is over priced and nothing much worth buying. Tour also took us for short visit to the museum and pewter workshop and a cruise up the river which was nice. Our guide was really nice and helpful. Only downside of this tour was the average age was between 60-70 and as we were the only ones in our 30s we felt quite excluded from the rest of the group who wouldn't interact with us.

Stayed: March 2014, traveled as a couple
1  Thank SecretStarFinch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simon H, General Manager at Raffles Hotel Singapore, responded to this reviewResponded April 14, 2014

Dear SecretStarFinch,

Thank you for your helpful comments and review. I am glad you enjoyed your Singapore Sling and the tour.

I am sorry you didn’t find anything to your liking in the shop, we do try to cater for all tastes and have a range of items from very affordable to more luxury products and we actually receive many comments that we have a good range, not just expensive, and the prices are fair.

We hope that on your next visit to Singapore, you will have the opportunity to experience a stay with us.

Warm regards,

Simon Hirst
General Manager
Raffles Singapore

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Raffles Hotel Singapore

Address: 1 Beach Road, Singapore 189673, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Singapore
#2 Spa Hotel in Singapore
#3 Family Hotel in Singapore
#3 Business Hotel in Singapore
#4 Luxury Hotel in Singapore
Price Range: $446 - $784 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Raffles Hotel Singapore 5*
Number of rooms: 103
Official Description (provided by the hotel):
Raffles Hotel is one of Singapore's most graceful landmarks. More legend than hotel, this luxury Singapore hotel celebrates a tradition of unwavering service excellence spanning more than 125 years.Immortalized in the novels of Somerset Maugham and Rudyard Kipling, Raffles Hotel, Singapore’s colonial-styled architecture and lush tropical gardens exude an atmosphere of timeless elegance. 5 restaurants and bars beckon, including the Bar & Billiard Room - new temporary home to the world renowned Singapore Sling; Tiffin Room, which continues the tradition of Afternoon Tea at Raffles and Raffles Grill, serving up the best Sunday Brunch in town. This luxurious Singapore hotel lies in the heart of the city, in close proximity to the banking and financial districts, Raffles City Convention Centre, Singapore International Convention and Exhibition Centre (SICEC), as well as leisure attractions including the casino at Marina Bay; the cultural sights of Arab Street and Chinatown and shopping at Raffles City shopping mall and Orchard Road shopping belt. ... more   less 
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Also Known As:
Singapore Raffles Hotel
Raffles Singapore
Raffles Hotel Singapore

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