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Raffles Hotel Singapore
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Reviews (4,293)
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3,269
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2,687 - 2,692 of 4,293 reviews
Reviewed March 25, 2013

We found this hotel to be dreamy! The suites are huge and the service is perfect. The beds and bedding were super comfortable! We love to stay in grand historic hotels and this is a wonderful one. Lots of history and photo's in the hotel. We ate breakfast and lunch in the hotel and both were delicious. I was surprised when they even brought a tiny chair for my purse (see below). They certainly pay attention to every detail. We found this hotel to be delightful and I highly recommend staying. The shopping in the arcade is great fun---they give you a coupon book to use for discounts in certain shops. I do recommend buying bottled water elsewhere. We walked across the street to McDonald's where it was much cheaper than the $13 per bottle mini-bar. Loved the hotel---can't wait to go back!

  • Stayed: March 2013, traveled as a couple
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3  Thank UsaJules
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas_M1887, Vice President Operations at Raffles Hotel Singapore, responded to this reviewResponded April 2, 2013

Greetings from Raffles Hotel Singapore!

Thank you for your fantastic review and the pictures you have shared online. I am delighted to hear that you found our service, our suites and shopping in Raffles Arcades to be excellent.

The Raffles Hotel team and I look forward to welcoming you back hopefully in the not too distant future.

Kind regards,

Thomas Meier
Vice President Operations
Raffles Hotels & Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 24, 2013

Arrived in the 17/03/13 after being at Hong Kong & Borneo. Very smooth check in and surprised to find we had a butler ( Nikki ), who walked us to our room. Nice room with separate sitting room. We went to the Long Bar for a Singapore Sling. We had breakfast in the Tiffin Room on the first morning which was very enjoyable. On the second morning we went to the little bakery shop which was very nice, we also had a sandwich and cake which were really nice.
We paid to keep the room on on the last day until 6.00pm but was a little surprised the room was not serviced early and when they came at 4.00pm to service the room we were trying to have a rest.
We went to see the gardens by the bay which was really nice, however only one of the domes was open which was a little disappointing.
Recommend you go to the top of the Marine Sands Hotel about 58 floors high for spectacular views

  • Stayed: March 2013, traveled as a couple
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2  Thank Rodney B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas_M1887, Vice President Operations at Raffles Hotel Singapore, responded to this reviewResponded March 31, 2013

Greetings from Raffles Hotel Singapore!

Thank you for taking the time to share your comments and upload photos of your stay in Singapore.

I am delighted to hear that you thoroughly enjoyed your suite and our restaurants. I have also shared your feedback with our butler Nikki who was thrilled that she could contribute to make your stay a most memorable one.

The Raffles Hotel team and I look forward to welcoming you back hopefully in the not too distant future.

Kind regards,

Thomas Meier

Vice President Operations
Raffles Hotels & Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 22, 2013

We spent 4 days in december and were very disappointed by the hotel, except the nice swimming pool. Room was very noisy: we had to change room because of too much noise from neighbors upstairs. There was a small TV with few channels, correct bathroom, good bed, minimalist and very sober decoration. But the worst of all is service: we are supposed to have excellent majordomo service but we rang the bell many times and ... still waiting for someone to help us ! We then arranged our change of room with reception and an angry steward came to show our new room and didn't help us with luggage: incredible !
Breakfast is good, the bar is excellent and it seems that Raffles believe more in their restaurants, bars and the shops of their mall rather than in the hotel.
Then better for you just to taste the bar and take pictures in the hall...

  • Stayed: December 2012, traveled on business
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5  Thank banyuls034
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas_M1887, Vice President Operations at Raffles Hotel Singapore, responded to this reviewResponded April 2, 2013

Greetings from Raffles Hotel Singapore!

Thank you for sharing with us your feedback about your experience during your recent stay with us.

First of all I would like to express my regret that your stay was not flawless all the way through. I have noted your comments on some of the service issues you highlighted and discussed them with the Front Office and Concierge team.

I do hope you will consider staying with us again.

Kind regards,

Thomas Meier
Vice President Operations
Raffles Hotels & Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 21, 2013

I stayed at the Raffle's last December, it was my second stay there in two years. Everything is just perfect there: the location, the room, the service, the atmosphere, the staff...
Do not miss the Sunday brunch in the Billiard Room. It's a unique , exquisite experience.

Room Tip: The Courtyard Suites are just unbelievable...
  • Stayed: December 2012, traveled as a couple
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Thank loic M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas_M1887, Vice President Operations at Raffles Hotel Singapore, responded to this reviewResponded March 31, 2013

Greetings from Raffles Hotel Singapore!

What a wonderful review, thank you very much.

Thank you for your appreciation of our service and highlighting in particular the Sunday Brunch at Bar & Billiard Room which is indeed a special treat.

We look forward to the pleasure of welcoming you back at your "home" in Singapore, hopefully in the not too distant future.

Kind regards,

Thomas Meier
Vice President Operations
Raffles Hotels & Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 20, 2013

We stayed at Raffles on the night of the 18th and while it is a lovely colonial building with a lot of history it seemed to lack some very simple yet important touches like complimentary water in the rooms on arrival, ours were put in the room at turn down, which was well after we had decided to buy our own. We found the service to be more welcoming and warm at other places we have stayed. If you are looking for a modern 5 star experience then think about booking elsewhere as you will not get it staying at Raffles it is a colonial hotel of an era well past and is in need of a cosmetic lift to keep it relevant to people beyond a novelty or a vanity stay. Personally we wont be staying again as the price did not justify what was on offer but in saying that I do wish to see Raffles update and stay in touch with the times while not being overcome with them in the future.

Room Tip: Order the crab fried rice from room service. Look elsewhere if you would like modern comfort/looks and amenities.
  • Stayed: March 2013, traveled with family
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2  Thank Wheretogofromhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas_M1887, Vice President Operations at Raffles Hotel Singapore, responded to this reviewResponded March 21, 2013

Greetings from Raffles Hotel Singapore!

Thank you for sharing with us your feedback, further to your recent stay at Raffles Hotel. We appreciate every comment from our guests allowing us to constantly improve our service.

As you pointed out, bottled water is placed with turn-down service in all our suites and our butlers are available to refresh that whenever requested.

We would be delighted to welcome you back to Raffles Hotel Singapore one of these days again, allowing you to enjoy the colonial feeling of our Grande Dame.

Kind regards,

Thomas Meier
Vice President Operations
Raffles Hotels & Resorts

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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