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Raffles Hotel Singapore
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Reviews (4,299)
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Reviewed March 16, 2012

This was our second visit to Raffles - on both occasions we had something to celebrate and this time our special day was not only recognised by the hotel but they went out of their way to make it a unique experience. This visit we stayed for 4 nights and we enjoyed every minute mainly due to the care and attention provided by the excellent staff. We have friends in Singapore and there is so much to do outside of the hotel that we didn't use the restaurants in the evening but we did find Tiffins for breakfast to be excellent - great buffet and friendly helpful service, it was great to come down in the morning to be greeted by such warm smiles.
We are normally self sufficient when travelling but during this visit we sought out the Concierge for some help with reservations - Jill and Edmund were really helpful and a pleasure to deal with. We still talk about Jill and her beaming smile - a lovely person and one of the nicest people we met while on holiday.
We also used the pool area most evenings and found the all of the team in this area to be really friendly and attentive.
I have travelled a great deal over the past 20 years(both business and leisure) and stayed in some exotic hotels in great locations but Raffles, Singapore remains our favourite hotel.
Singapore is now an expensive city and so is Raffles Hotel but for us it is always worth it and this was simply a fantastic hotel experience.

Room Tip: All rooms are well appointed with good facilities. This time we stayed in a Personality Suite and preferred this as you felt part of the hotel. The Garden Suites are accessed via a side gate so they feel like more of an annexe. Choice of rate plan is important to get the best value and I would recommend Room + Breakfast as a minimum.
  • Stayed: February 2012, traveled as a couple
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1  Thank LAC63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pierre J, General Manager at Raffles Hotel Singapore, responded to this reviewResponded March 19, 2012

Thank you for sharing your kind review. I am pleased that you had a memorable experience at Raffles Hotel and that our colleagues at Concierge and Tiffin Room had contributed to making your stay enjoyable.

I have shared your encouraging comments with the team and we look forward to the pleasure of welcoming you back to Raffles in the future.

Best Regards,
Pierre Jochem, General Manager & Regional Vice President, Operations , Asia Pacific, Raffles Hotels & Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 15, 2012

Raffles is the nicest place I've ever stayed. The service was great! The room was luxurious and beautiful. We arrived early and were greeted pleasantly. Our only intention was to have them lock our luggage away while we did some exploring as we were staying there after a cruise. However, about the time we checked in my husband realized he'd left his cell phone at security coming off the ship into Singapore. The concierge assisted him by calling to check on it. He gave my husband the name of the person to go see at the port and apologized that they could not send someone to get it for him. But, he explained that my husband would have to identify it and then put him in a cab. While he was gone, the manager took my daughter and me up to the pool area to relax and wait for his return. We were served a lovely refreshment "on the house" while we were waiting. After perhaps an hour, the manager returned with my husband showing him where we were. He then informed us our room was ready and escorted us to it.
It was the cleanest hotel room I have even seen. Also, it was super comfortable. We enjoyed every minute. We also went to the bar that night to have a Singapore Sling and have a snack. It was expensive but in our opinion well worth it. I can't say enough about Raffles. While we felt that we were splurging to stay there, we all agree if we are back in Singapore we will go back and stay longer.

  • Stayed: May 2011, traveled with family
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1  Thank WannaGoKY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 14, 2012

This was our second visit to this wonderful Hotel.Again we were absolutely stunned by the perfect service.The Butler-service was outstanding.Thank you very much for you hospitality!!

  • Stayed: January 2012, traveled as a couple
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Thank Wikinger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 12, 2012

We stayed for three nights in early March.The greeting was excellent particularly as we arrived at 9.am. The Palm Court Suite was large, clean and as reported frequently, very colonial. We tried two of the many restaurants. The Long Bar Steakhouse provided the best porterhouse steak we had eaten for many decades. Breakfast in the Tiffen room was very good. In both cases the service was excellent. We ordered room service twice,the service again excellent and the food very good indeed. Is Raffles expensive? Of course it is. For special occasions however, I don't know of a better hotel.

  • Stayed: March 2012, traveled as a couple
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1  Thank DavidValeofGlamorgan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pierre J, General Manager at Raffles Hotel Singapore, responded to this reviewResponded March 13, 2012

Thank you for sharing your wonderful experience at Raffles Hotel. I am delighted to read that you have enjoyed all the different facilities and services.

We await the pleasure of having you in residence once again, for your future special occasions.

Best Regards,
Pierre Jochem, General Manager & Regional Vice President, Operations , Asia Pacific, Raffles Hotels & Resorts

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Reviewed March 11, 2012

We stayed here for two nights to celebrate a friend's birthday.

The hotel itself is lovely, rooms very comfortable, everything you need is in the room and of course the atmosphere is fantastic. Its a wonderful feeling to stay at Raffles.

The beds are incredibly comfortable and the bed linen is wonderful!

However, improvement is needed in the staff's ability to listen to their guests and then go the extra mile. Just one example of this...we mentioned a couple of times it was my friend's birthday, including at check in whilst completing the registration card, at no point (not even when checking in) did the staff wish her a happy birthday. Something relatively simple and they missed the opportunity.

F&B is also a little lacking compared to when I've eaten there in the past, eggs benedict at breakfast were a disaster, eggs in the morning are served without any side orders( we weren't offered any when ordering) meaning you need to go to the buffet to get bacon etc... poolside menu and room service menu are very simple, would be nice to have some savoury snacks as opposed to a full meal.

Having said that... it is the experience of staying at Raffles that counts, all that history and such a lovely building!

  • Stayed: March 2012, traveled with friends
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1  Thank FCR8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pierre J, General Manager at Raffles Hotel Singapore, responded to this reviewResponded March 12, 2012

I am delighted that you have enjoyed the hotel’s atmosphere and history and do appreciate the highlight of areas for improvement. We are always looking for ways to improve and your comments shall assist us in this regard.

Best Regards,
Pierre Jochem, General Manager & Regional Vice President, Operations , Asia Pacific, Raffles Hotels & Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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