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Reviewed August 28, 2019 via mobile

I had the privilege of staying in Fairmont on the 23rd of june. I would like to commend them for the excellent service i received from all the staff.

I would like to mention that the reception staff who went the extra mile to made my stay a memorable one. I was celebrating my anniversary on that day. Upon check in , i recieved a flower and some chocolates. Being an accor platinum member, i was upgraded to the crest suite. I would normally have to ask for a late check out but this time she offered me a late check out at 5pm. There was a form that i filled up for future visits on what i prefer as a welcome gift and my sports attire/shoe size. This was to ensure that the hotel knows my preference for future stay. A great touch to amazing hospitality. The duty manager also came by to greet me and i was offered a welcome drink and a cold towel.

The rooms were big and newly furnished. The swimming pool was under renovation at that point of time, a complimentary shuttle was provied to their sister hotel if i required to use the pool.

It was an unforgettable experience staying here and i cant wait to visit again now that the pool is ready!

Date of stay: June 2019
Trip type: Traveled as a couple
3  Thank shahazim18
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
RC-Hotels-Pte-Ltd, Hotel Manager at Fairmont Singapore, responded to this reviewResponded August 29, 2019

Dear shahazim18,

Thank you for staying with us at the Fairmont Singapore!

We are absolutely thrilled to read that you were well-looked after by our team and enjoyed your luxuriously elegant Crest Suite with its pampering amenities for a memorable anniversary stay with us!

Your wonderful compliments of our team's incomparable service greatly heartens us to continue to serve with dedicated passion in turning your moments into memories at the Fairmont Singapore!

We look forward to welcoming you back again soon!

Warm regards,
Jacqueline Poey
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 28, 2019 via mobile

Stayed 4 nights and loved every moment of it. Fairmont paid alot of attention on details and rather personalised in meeting the guest requirements. I am totally well taken care of and pampered, they even remembered that is my birthday and pleasantly placed my favourite chocolate cake in my room with many good wishes from the staffs. The room is so spacious and the furnishings is so well decorated, the feeling of warmth and comfort is experienced throughout the stay. The staffs are superb special mentioned of the housekeeping truly remarkable. The ladies spa is so enjoyable as it has two hot tubs and an ice cold tub. The spa facilities is so complete I am totally satisfied. Definitely coming back for another stay soon.

Date of stay: August 2019
Trip type: Traveled solo
3  Thank miffyc2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
RC-Hotels-Pte-Ltd, Hotel Manager at Fairmont Singapore, responded to this reviewResponded August 29, 2019

Dear miffyc2018,

Thank you for choosing the Fairmont Singapore!

We are thrilled to learn that we have exceeded your expectations in looking after you for a most memorable birthday stay experience! It also gives us great joy to read how much you enjoyed your time at our renowned Willow Stream Spa!

Your special commendation for our housekeeping team is greatly appreciated and makes what we all do daily that much more meaningful.

We look forward to hosting you exceptionally again in the near future!

Warm regards,
Jacqueline Poey
Hotel Manager

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Reviewed August 27, 2019 via mobile

Centrally located, this hotel was perfection. The breakfast buffet offered multi national fare as well as made to order omelets, etc. The room was spotless, huge, and had phenomenal views. The staff was attentive and considerate. We LOVED our stay!

Date of stay: August 2019
Trip type: Traveled on business
3  Thank lillnemo
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
RC-Hotels-Pte-Ltd, Hotel Manager at Fairmont Singapore, responded to this reviewResponded August 27, 2019

Dear lillnemo,

Thank you for choosing the Fairmont Singapore!

We are heartened to learn that we have exceeded your expectations in looking after you for a most memorable stay experience!

We look forward to hosting you exceptionally again soon!

Warm regards,
Jacqueline Poey
Hotel Manager

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Reviewed August 27, 2019 via mobile

We were absolutely pampered during our 2 night stay here. They Rooms are stunning and huge. We were upgraded to a larger room and it was incredible. The rooms have mood lighting electric curtains and 24 hr room service. Nothing was an issue. We didn’t want to leave.

My only complaint was that the pool area is very loud and packed with kids it was hard to relax around the pool with all the noise. The temperature of the water was also really cold and uncomfortable.

Overall the stay was incredibly comfortable and we will definitely stay here again next time we are in Singapore.

Date of stay: August 2019
Trip type: Traveled as a couple
3  Thank Jadams97
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
RC-Hotels-Pte-Ltd, Hotel Manager at Fairmont Singapore, responded to this reviewResponded August 27, 2019

Dear Jadams97,

Thank you for staying with us at the Fairmont Singapore!

We are delighted to read that you appreciated the smart technology initiatives set within the luxurious elegance of your newly refreshed room and were well-looked after by our team for a comfortably memorable stay experience!

The moderate temperature of our swimming pools vary little thanks to our tropical weather, and we are fortunate to enjoy direct sun at specific times of the day. However, we are also dependent on Singapore’s weather and when the sun is blocked by the various buildings that make up the Raffles City complex. We also understand there were an unusually large amount of young guests during your recent stay.

We thank you once more for your patronage and look forward to hosting you both most comfortably again in the near future!

Warm regards,
Jacqueline Poey
Hotel Manager

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Reviewed August 27, 2019 via mobile

New renovation rooms are just opened. The layout is nice facing to the financial district view, room has plenty spaces for dress, work & sleep. However the pillow smells bad & I need to ask for changes two times. There may be some problems with laundry system. Breakfast is lovely with variety of western & eastern food.

Date of stay: August 2019
4  Thank FoodTraveler_Huang
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
RC-Hotels-Pte-Ltd, Hotel Manager at Fairmont Singapore, responded to this reviewResponded August 27, 2019

Dear FoodTraveler_Huang,

Thank you for staying with us at the Fairmont Singapore!

We are delighted to read that you enjoyed the modern elegance of your newly refreshed room, our extensive international breakfast selections and the convenience of our central city location!

We regret to learn of the shortfall you encountered, which is not reflective of our usual exceptional standards for the comfort of all our valued guests'. Please be assured your feedback has been highlighted to our responsible team for action and improvement.

We look forward to welcoming you back in the not too distant future!

Warm regards,
Jacqueline Poey
Hotel Manager

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