Having stayed just across the way at the Swissotel Stanford at the end of last year, we decided to give the The Fairmont a try in February as there was a very attractive promotion offered through booking.com.
On arrival we were allocated a very nice and quite large room (2119) that overlooked the shared pool area below, and also had stunning views between Fairmont South tower and the Swissotel Stanford tower towards Marina Bay, The Sands Hotel, and also the recently opened Marina Bay Cruise Terminal, that quite quirkily look as if it is falling into the sea, when seen from a distance. With so many 'interesting' new buildings in abundance in Singapore nowadays, it is difficult to tell whether that was the architects visual intention or not? It kept me intrigued and amused for hours anyway!
We also had fine and views of St Andrews Church over to the right of the Stanford tower too.
We were very happy with the room generally, plenty of room, light and most importantly a very comfortable bed too.
The bathroom itself was very nice, I much prefer the more orthodox approach to bathroom design, with sensible marble/soapstone surfaces to arrange ones toiletries on, rather than all that clear acrylic shelving and basins that seems to be so popular today! The bath/shower had the luxury of both a shower curtain and a folding screen door too.
So far, so good! Unfortunately, the pressure on the toilet flush mechanism or valve was to great to allow it to close properly on a couple of occasions. The first time it happened was around 9am of the second day, so not too much of a problem to quickly get an engineer up (and he was prompt too!) to fix it. However, the very same problem re-occurred at 2.30am in the morning of the second night, so it was matter of our taking to the bathrobes whilst another plumber came up. It all took a while and it was quite long past 3.00am before the matter was once again resolved.
Given our interrupted sleep, we then decided to pack our cases ready for a departure, and then arranged a revised wake call for 11am in the morning.
It was not to be, as at around 8.30am we were awoken by a sudden cacophony of drills and air-hammers from rooms nearby under refurbishment. My first few calls of protest down to the front desk were essentially ignored/dismissed until, abandoning any thoughts of further sleep, I called and demanded for both the duty and General Manager of the hotel to come up to our room, just so they could hear for themselves they amount of noise, that they were actually expecting us to tolerate as paying customers. The General Manger it seems was at a meeting, not in the hotel, but the duty manager (Roy) did eventually come up.
He was quite apologetic. It seems the Chinese New Year Holiday was over and room refurbishment was in full swing again. I demanded a substantial discount on the room rate for the noise and inconvenience, but as my rate was tied to the booking.com contract they were unable to do so. By way of apology, he offered on behalf of the hotel a complimentary hotel limo to the airport, which as we were going to the Harbourfront cruise center, was quickly substituted as the destination venue!
I do have to say though that once Roy the duty manager was on the case, the hotel staff fell over themselves to put matters right as best they could. It was a very nice Mercedes limo too.
So top marks for service recovery from the Fairmont Singapore at the end.
In conclusion, I would definitely use this hotel again. I mentioned the room number earlier on, in the hope that anyone about to book or due to stay at The Fairmont Singapore in the immediate or near future can at least flag or enquire about avoiding rooms within this proximity whilst refurbishments are taking place.
Whilst we were (and still are) extemely grateful indeed for all the placatory attention at the end of our stay. I/we still thought it appropriate to flag these concerns (both the plumbing and the noise) to other Trip advisor users.
- Official Description (provided by the hotel):
- The Fairmont Singapore hotel is ideally situated at the crossroads of Singapore's business, cultural, entertainment and shopping districts. It offers 769 luxurious guestrooms and suites, a collection of 16 distinctive restaurants and bars and 70,000 square feet of prime meeting space - all supported by our Singapore hotel's award-winning service teams.In addition, guests of Fairmont Singapore have access to the Willow Stream Spa, one of the largest spa facilities in Asia, offering the best in spa and fitness services. ... more less
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- Also Known As:
- Fairmont Singapore Hotel Singapore
- Raffles Plaza Singapore
- Singapore Fairmont