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“great location but hotel showing its age”
4 of 5 bubbles Review of Fairmont Singapore

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Fairmont Singapore
Ranked #16 of 306 Hotels in Singapore
Certificate of Excellence
Jakarta
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“great location but hotel showing its age”
4 of 5 bubbles Reviewed October 19, 2013

I visit Singapore about twice a year and tried a few hotels but this is the first time staying at fairmont.

Plus:
Location: The hotel is located just above the city hall mrt (subway) station which is one of the mrt hub in the city. You can reach here from the airport straight without changing lines which will take approximately 30 min and cost around $2. Its just 3 stops away from orchard road which is famous for shopping.

Conveniences: nothing beats the convinieces of staying here as the hotel is located above a pretty high end mall. All types of restaurants for different budgets are available. Supermarkets and bookstores also. 5 minutes walk to funan IT mall. Top to bottom fill with computer and gaming stores.


Guest services: nothing too complain here. Staff are friendly and very helpful. Check in time is 2pm but they are kind enough to allow me to check in around 10:30 as there are rooms available. As for higher floor to see better view of this city. Gym are open 24 hours a day. Breakfast serve wide variety of western and asian cuisine and they are pretty good, but my recommendation is not to take the breakfast package if possible and explore the local food just 1 floor down from the lobby.

The hotel rooms: the hotel definetely showing its age. Which is the reason for the renovation of the hotel lobby while i was there. The room itself is big with excellent bed and pillow. Lcd screens and nespresso machines makes the rooms feels more up to date. But i have issues with the hotel shower. The water pressure is good and strong. But i think there might be a problem with the water heater as it takes nearly a minute for the water to get hot. The following day, i need to turn the water to the hottest setting to get any decent heat. Decor feels a bit outdated but thats my personal opinion.

Tip: apply for their president club for free throught their website to get free wifi. But on peak hours, sometimes its hard to log in as many devices battling to get an ip address. Speed is standard.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank firh236
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSingapore, Quality Manager at Fairmont Singapore, responded to this review, November 18, 2013
Dear Guest,

We’re glad to hear that you had a great stay with us and enjoyed the hotel’s friendly and helpful staff, seamless check-in/out, great facilities like the gym, wide variety of shops and restaurants and the convenience of the location. Regarding the room conditions, we are glad to inform that plans are underway for a major refurbishment of guestrooms.

We definitely can’t wait to welcome you back!

Best regards,
Yash Bhanage
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Sydney, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed October 18, 2013

We arrived the hotel at around 1 o'clock in the morning. The staffs there were very friendly. They helped us with the check in procedure and currency exchange. One of the room attendant was helping us with all the luggage. We got upgraded to deluxe twins as we signed up as a VIP members with them. Rooms were very clean and all the curtain blinds were controlled remotely.
It's definitely value for what we paid for.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
126 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 bubbles Reviewed October 17, 2013

While the Four Seasons or the Shangri La may offer more luxurious accommodations, their location on Orchard Street is not ideal for people wanting to be near Singapore's historic and financial centers. The Fairmont offers a great location, outstanding views in all directions, and five star facilities for a better price than nearby luxury hotels. The rooms are spacious and have private balconies. The gym facilities are particularly impressive.

Note that the lobby is currently undergoing renovation, but the discount in the price of the rooms as a result makes up for this minor inconvenience.

Room Tip: To ensure you get a recently renovated room, pay a little more for a deluxe floor.
See more room tips
  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nyr38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSingapore, Quality Manager at Fairmont Singapore, responded to this review, November 18, 2013
Dear Guest,

It makes us happy to know that you had a fantastic stay with us! Your compliments on the hotel’s outstanding views, spacious room, five star facilities like the impressive gym, and the convenient location are greatly appreciated.

We look forward to your next visit to Fairmont Singapore!

Warm regards,
Yash Bhanage
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed October 17, 2013

I was in Singapore for an extended period of time for business. I stayed in the Fairmont and was always pleased at teh excellent service that was extended to me for each day. Everything from helping me to follow-up on an item which I accidentally left behind at Changi airport, to facilitating my request for a room on a higher floor. I would also like to commend the excellent breakfast spread - never got tired of it even though I had it for more than a week. Suffice to stay, it made my stay in Singapore much more pleasant despite the busy business schedule. Overall, double thumbs up.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thekohs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSingapore, Quality Manager at Fairmont Singapore, responded to this review, November 18, 2013
Dear Guest,

We’re delighted to hear that you had an amazing stay and appreciate your compliments on the hotel’s excellent service and the great breakfast spread.

Thank you for choosing Fairmont Singapore!

Best regards,
Yash Bhanage
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed October 16, 2013

We have stayed here many a time and the service is always of a high standard.

They are undergoing a front desk renovation, but this does not effect the efficiency of its operation.
We had a suite in the north tower that had been renovated and was we appointed. The staff were obliging, breakfast in the club lounge excellent.
You can duck down stairs into Raffles Plaza shopping centre and wonder through to catch a train.
Within the complex is a few fabulous restaurants or you can go down to a food hall area and eat at one of many cafés, choosing from Asian, Italian, Japanese just to mention a few.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Therese S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
65 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed October 14, 2013

This hotel is absolutely amazing - from the service to the comfort of the room. Beautiful balcony, a close walk to everything, amazing food, extremely clean hotel - I could go on and on. The staff were attentive, polite and helpful. Would definately stay again and would stay at Fairmont Hotels in other locations when I next travel.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank nicoleara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSingapore, Quality Manager at Fairmont Singapore, responded to this review, November 18, 2013
Dear Guest,

Thank you for the many compliments specially the amazing service and the beautiful view. We hope to welcome you back!

Warm regards,
Yash Bhanage
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surfers Paradise, Australia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed October 13, 2013

Travelling with 2 small children on a 9 hour flight but our room was not ready until 7pm made this a very tiresome start. To add to that, renovations took over the lobby from around this time to turn it into a construction site at night.
However, what followed service wise the next 4 days was nothing short of brilliant. From organising tours, friendly smiles at every turn, to Sasi who was fantastic poolside or to Robert at the front door - I cannot rate this category higher.
The facilities are second to none, rooms are nice and large, WiFi free for President's Members (free to join), location fantastic.
It is not the cheapest hotel in Singapore but I will be back !

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Lolly1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSingapore, Quality Manager at Fairmont Singapore, responded to this review, November 18, 2013
Dear Guest,

We take pleasure to hear that you had an amazing stay with us. We appreciate your compliments on the hotel’s brilliant service, great facilities, nice and large room and the fantastic location.


We look forward to your next visit!

Best regards,
Yash Bhanage
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairmont Singapore

Property: Fairmont Singapore
Address: 80 Bras Basah Rd, Singapore 189560, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Singapore
#7 Spa Hotel in Singapore
#13 Romantic Hotel in Singapore
#14 Business Hotel in Singapore
#16 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fairmont Singapore 5*
Number of rooms: 769
Official Description (provided by the hotel):
The Fairmont Singapore hotel is ideally situated at the crossroads of Singapore's business, cultural, entertainment and shopping districts. It offers 769 luxurious guestrooms and suites, a collection of 16 distinctive restaurants and bars and 70,000 square feet of prime meeting space - all supported by our Singapore hotel's award-winning service teams.In addition, guests of Fairmont Singapore have access to the Willow Stream Spa, one of the largest spa facilities in Asia, offering the best in spa and fitness services. ... more   less 
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Also Known As:
Fairmont Singapore Hotel Singapore
Raffles Plaza Singapore
Singapore Fairmont

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