We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great service!”
Review of Fairmont Singapore

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Fairmont Singapore
Ranked #15 of 312 Hotels in Singapore
Certificate of Excellence
Auckland, New Zealand
Level 6 Contributor
196 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Great service!”
Reviewed May 22, 2013

The service was excellent. The went out of their way to make me feel welcome. The rooms are spacious and beds large and comfortable. The bathrooms are fine but slightly tired and could use an upgrade. Noise can occasionally be heard from the corridor, so the doors could be slightly better isolated. It is nice to have your own Nespresso machine in your room.

Room Tip: Ask for a room looking towards Marina bay sands.
See more room tips
  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OceanRower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

5,835 reviews from our community

Traveler rating
    3,646
    1,666
    346
    112
    65
See reviews for
1,328
2,053
354
1,433
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,161)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
HK
Level 4 Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed May 21, 2013

Had the pleasure of staying here quite a lot this month for work. The hotel is in the perfect location for me – easy indoor access to the MRT and right above a mall so plenty of eateries to choose from. It is also across the road from Chijmes and the Raffles hotel. The main lobby however was always too dark – should be bright and airy in my opinion.

As a business traveler, I really appreciate the many healthy food options that the hotel offers on their in room dining menu. I only had the pleasure of trying one of the fish dishes but it was excellent. It can be so easy to eat junk food on business trips but this menu keeps you on track.

All staff I came across seemed to be very friendly at this hotel – the front desk, concierge, doorman and those in the gym.
The gym has good quality cardio equipment with a variety of different tvs mounted on the wall in front showing different programmes.

The first time I stayed the room wasn’t always tidied up to the same standard in which I found it – a lot of careless little mistakes and no mugs with which to make a decent sized hot drink with – only tiny espresso cups or glass tumblers. However, the other times I was on a lower floor and everything seemed better. Housekeeping did a better job and there were proper mugs available. The toiletries were duly replenished each time and are of a high quality and smell great – I took the little sets home with me each time.

The beds are super comfortable and made it something to look forward to coming back to each night and very hard to get out of every morning.

Would definitely choose to stay here each time I’m in Singapore for either business or pleasure.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bundleorbindle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSingapore, Director of Quality at Fairmont Singapore, responded to this review, May 29, 2013
Dear Guest,

Thank you for staying with us so frequently this month! Your compliments on the wide variety of restaurants and shops in the hotel’s vicinity, excellent healthy options in our in-room dining menu, facilities like the gym, comfortable beds and the great location are greatly appreciated. Most of all, we take delight to read that our staff were very friendly throughout.

At the same time, we note your feedback on the room standards and the availability of mugs for follow-up. Please do not hesitate to request for suitable mugs in your next stay – one of our service promise is that we will never say ‘no’ without offering alternatives.

Be it for leisure or for business, we look forward to welcome you back soon!

Best regards,
Brian Tan
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scottsdale
Level 4 Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed May 20, 2013 via mobile

I made this reservation at the eleventh hour and received a great rate on Fairmont's website. First off, the location of the hotel is perfect, it's about as centrally located as possible. The hotel is at City Hall, as well as a stop on the MRT. I traveled from the airport to the hotel from the MRT (Mass Rapid Transit - Singapore's modern subway system). Upon arrival, I was greeted by every one of Fairmont's staff. Check-in was seamless and I was granted early check-in as well. The standard room was quite spacious for a Singapore hotel. The room was a little dated, but in quite good shape considering its age. During my short stay I took advantage of the spa. The service was exceptional, I was always referred to by my name at every corner of my treatment. During each afternoon I spent my time at the 8th floor pool with a view of the Marina District of Singapore. The service the pool was very good and personable, yes a was a little playful with the staff - some we're a little shy. Why would I stay here again; first, the location, next typical Fairmont service, and finally the hotel itself. If you come to Singapore, do yourself a favor and stay at least 3 full days. There is a a lot of history here, from ancient to modern times. I can't explain how immaculate this city is. Traveling thru Singapore can be done thru the modern train and bus system. Using public transportation gives you the best way to experience Singapore. Besides banking, Singapore is the premier shopping mall capital of the modern world. And another great about shopping here is good retail pricing & getting your tax back after immigration at the Changi Airport.

Stayed May 2013, traveled on business
Helpful?
1 Thank AzCarrera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSingapore, Director of Quality at Fairmont Singapore, responded to this review, May 29, 2013
Dear Guest,

We take pleasure to read that you had a fantastic stay with us and really enjoyed Singapore! We greatly appreciate your compliments on your check-in experience, spacious room, great facilities like the spa, pool, and the convenience of the location.

At the Fairmont, we endeavour to turn moments into memories for our guests by providing warm, sincere and engaging service that ensures our guests feel valued. We are very encouraged by your positive comments and will continue seeking ways to enhance our guests’ experience.

Thank you for choosing Fairmont Singapore!

Warm regards,
Brian Tan
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunshine Coast, Australia
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 20, 2013

Our family loved our two night stay at the Fairmont. The service was second to none. Porters and the wait staff were friendly and very helpful when we needed anything. We loved the shopping mall just a few floors down as well. Our room view was fantastic overlooking the city and bay. The breakfast was amazing - so many choices and so diverse. The coffee and juice bar was a hit with our family! Would definitely stay here again.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tw19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSingapore, Director of Quality at Fairmont Singapore, responded to this review, May 29, 2013
Dear Guest,

We greatly appreciate your positive comments on the unrivalled service, friendly staff, fantastic views of Singapore skyline and the great location.

The fresh juice bar at Prego is indeed a favorite with our guests.

We look forward to your next visit to Fairmont Singapore!

Best regards,
Brian Tan
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 4 Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed May 19, 2013

My partner and I stayed here in mid May and cannot speak highly enough of the experience!

Every moment of our stay, from the welcome at arrival to the use of the Executive Lounge (as our room was not quite ready, expectedly, as we arrived at 10am) through to the turn down service, assistance from conceirge and main desk (a very special thank you to Malcolm Tan for printing some flight documents for us) was simply AMAZING! Every staff member greets you with a warm and sincere smile and makes your visit an exceptional one.

The rooms, although not 'brand new', were well presented and the bed absolutely dreamy. Ample water was provided in the room (and replaced regularly) and the level of cleanliness was very good. The MRT is located conveniently under the hotel in a shopping mall and you are only one stop away from Dhoby Ghaut (from where you can get to anywhere). The pool is very nice and there is a good gym/shower/steam room available should you require.

It is a little bit on the expensive side and, while it is a little dated in some areas (there is no complimentary WiFi) and may look slightly tired compared to some of its younger competitors, it offers a level of service that for us, made up for these shortcomings. Definitely a recommend!

Stayed May 2013, traveled as a couple
Helpful?
3 Thank Garth T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSingapore, Director of Quality at Fairmont Singapore, responded to this review, May 22, 2013
Dear Garth,

It makes us really happy to know that you and your partner had a memorable stay as our mission is to turn moments into memories for our guests. We will certainly convey your compliments to Malcolm and the rest of the team as an encouragement of their excellent work.

Furthermore, we greatly appreciate your compliments on your arrival experience, the comfortable bed, room amenities, cleanliness, facilities and especially the warm and sincere service that you experienced.

You might like to know that wireless internet access is complimentary to all Fairmont President’s Club members. Simply log on to www.fairmont.com/fpc and register to enjoy this and a host of other benefits.

Thank you for recommending Fairmont Singapore!

Best regards,
Brian Tan
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 4 Contributor
49 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed May 19, 2013

Stayed here for 1 night to celebrate my wife's birthday, mother's day and to be near an event the next morning. Totally enjoyed this stay as a family with 2 young kids.

The deluxe (harbour view) room gives us access to a very beautiful skyline of the padang, financial district, merlion park, etc. The balcony is my kids' favourite place. The bathrooms are huge (by Singapore's standards) and it comes with a bath and a shower. The flat screen TV is big too.

The staff is always courteous and helpful at the President's Club counter at the lobby and they did many things for us due to the occassion, and mostly as a surprise, so that helped to exceed our expectations. Starting from the folder for check in, to the way they manage the check out. I am very impressed, and so is my family.

The dinner at Prego is totally enjoyable and even the kids are well looked after.

For a hotel that is not so new, the upkeep is great. But more importantly, the staff made the stay enjoyable.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SingaporeMartin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSingapore, Director of Quality at Fairmont Singapore, responded to this review, May 22, 2013
Dear Martin,

We’re definitely honored to be part of your many celebrations, and would be delighted to continue playing a part in the future. It is so important for us that family with children are well taken care of, and thus it makes us really happy to know that was the case for you.

Your compliments on our service, beautiful views, huge bathrooms, room amenities, dinner at Prego are greatly appreciated. Regarding the hotel conditions, we are glad to inform that plans are underway for a major refurbishment in the near future. Indeed, as you mentioned, it is the staff that makes hotel stays enjoyable.

Happy belated birthday to your wife once again! We hope to welcome you back!

Warm regards,
Brian Tan
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level 6 Contributor
163 reviews
123 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed May 19, 2013

Recently stayed for 7 nights in a club room. Would have liked a harbour view but we had a good view of Raffles. The view from the club was wonderful. Ate breakfast in Prego when we could as the choice was much better than in the Club. Our room (2222) was an end room and an unusual shape. We did find that the shower took a long time to get warm so we would turn it on and do other jobs while waiting for warm water. The separate luggage/ wardrobe room was great as was the coffee machine. Location fabulous for shopping/MRT/tourist sites.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank janineor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSingapore, Director of Quality at Fairmont Singapore, responded to this review, May 22, 2013
Dear Guest,

We’re elated to hear about your recent stay and appreciate your many positive comments. We also note your feedback on the shower issue and will follow-up with the engineering department.

Thank you for choosing Fairmont Singapore!

Best regards,
Brian Tan
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Singapore hotels
Marina Bay
Pan Pacific Singapore
Pan Pacific Singapore
#13 of 312 in Singapore
7,266 reviews
InterContinental Singapore
#7 of 312 in Singapore
1,011 reviews
Show Prices
Show Prices
Show Prices
Marina Bay
Mandarin Oriental, Singapore
Marina Bay
Marina Bay Sands
Marina Bay Sands
#36 of 312 in Singapore
21,849 reviews
Marina Bay
The Ritz-Carlton, Millenia Singapore
Show Prices
Show Prices
Show Prices

Been to Fairmont Singapore? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Fairmont Singapore

Property: Fairmont Singapore
Address: 80 Bras Basah Rd, Singapore 189560, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Singapore
#6 Spa Hotel in Singapore
#13 Romantic Hotel in Singapore
#14 Business Hotel in Singapore
#15 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fairmont Singapore 5*
Number of rooms: 769
Official Description (provided by the hotel):
The Fairmont Singapore hotel is ideally situated at the crossroads of Singapore's business, cultural, entertainment and shopping districts. It offers 769 luxurious guestrooms and suites, a collection of 16 distinctive restaurants and bars and 70,000 square feet of prime meeting space - all supported by our Singapore hotel's award-winning service teams.In addition, guests of Fairmont Singapore have access to the Willow Stream Spa, one of the largest spa facilities in Asia, offering the best in spa and fitness services. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Agoda, Hotels.com, Fairmont Hotels, Travelocity, TripOnline SA, Hotwire, Cancelon, Cheap Tickets, HotelQuickly and Evoline ltd so you can book your Fairmont Singapore reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Fairmont Singapore Hotel Singapore
Raffles Plaza Singapore
Singapore Fairmont

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing