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Fairmont Singapore
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Reviews (6,680)
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Reviewed May 13, 2013 via mobile

The hotel is located within the Raffles city shopping complex. It is perfect for shopping. It is near to chimes where there are many bars and restaurants. The raffles hotel is opposite the hotel. It is linked to the swissotel stamford, they share the same pool and leisure facilities. A favorite hotel for British Airways and Quantas pilots. The pool is small but is delightful with a view of marina bay and the city skyline. There is also a kids pool. It's relaxing and there is a bar and restaurant by the pool. Prices can be high, so most guests buy drinks and snacks from the downstairs supermarket Jasons Market place. The downstairs shopping mall has everything you need. There really isn't any need to go to Orchard Road. However, city hall MRT is linked to the mall where it's only a few stops to Orchard. The service is genuine and warm. Rooms are either classic style or modern. It's worth paying a little more for the modern rooms. Try to request a room overlooking the pool as you will have an excellent skyline view. Unfortunately since Fairmont tool over the hotel, prices have increased. But it really is in a perfect location.

  • Stayed: July 2012
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2  Thank Oratory1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSingapore, Director of Quality at Fairmont Singapore, responded to this reviewResponded May 22, 2013

Dear Guest,

It sounds like you had a great stay! We greatly appreciate your compliments on the hotel’s facilities, delightful view of Marina Bay, variety of shops and restaurants in the vicinity and the perfect location.

We are especially glad to read that your experience was in line with Fairmont’s first service promise – to provide warm, sincere and engaging service to ensure our guests feel valued. Please rest assured that we will continue to seek ways to improve and fulfill our mission of turning moments into memories for our guests.

We look forward to your next visit!

Warm regards,
Brian Tan
Director of Quality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 12, 2013

I only stayed the one night in the hotel, but that night was great. I had a room on a higher floor which had a very generous layout for a Singapore hotel room with a desk, small lounge area and coffee making facilities in the room’s entranceway.

The attached mall is good for affordable breakfasts and lunches.

The bed was great, very comfortable.

I had a delayed departure out of Singapore the following day and I was able to store my luggage and make use of a small private lounge that the hotel offers in such instances. As I had become a member of the Fairmont Hotels President's Club upon checking in, I was able to take advantage of the free wifi and clear my emails. I travel to Singapore about once a year and think I have found my new favourite hotel in the city.

  • Stayed: May 2013, traveled on business
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1  Thank Kiwi_acct
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSingapore, Director of Quality at Fairmont Singapore, responded to this reviewResponded May 22, 2013

Dear Guest,

We’re elated to hear that we’re now your favorite hotel in the city! Thank you for the many compliments and we hope to welcome you back soon!

Best regards,
Brian Tan
Director of Quality

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Reviewed May 11, 2013

My third stay in this hotel. It's clean and modern. Great location for business and attached to the mall. The staff could be more friendly but I didn't interact much with them anyway so never really a big deal.

Stayed: March 2013, traveled on business
Thank cchen808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSingapore, Director of Quality at Fairmont Singapore, responded to this reviewResponded May 22, 2013

Dear Guest,

Thank you for our continued patronage and your compliments! We note your feedback on the staff friendliness and will certain act on it.

We look forward to your next visit to Fairmont Singapore!

Warm regards,
Brian Tan
Director of Quality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 11, 2013

There are just so many good hotels in Singapore that it can be daunting choosing one. As I had been to Singapore before, but my travel companion hadn't, we decided that as we were only there for three nights we would treat ourselves and we were not disappointed. I know I wanted to stay in the Beach Road area and the Fairmont seemed to have everything we wanted, plus the added bonus of every room having a balcony. The room was large, well presented and the bathroom was very modern and had a Rainforest shower. There was plenty of towels and also a towelling dressing gown. It was a delight to climb into bed at night as the sheets were good quality and very soft to the touch. The breakfast buffet was outstanding with a huge choice of food on offer. Service throughout was excellent and all staff were attentive and helpful. One thing that I would suggest to the hotel is that they provide more coffee / tea as with two people in the room there is insufficient and it was not replenished when used. Likewise, providing milk would be good as creamer is not to everyone's taste - especially in tea! Lifts are also a tad slow. The hotel allowed us to book out of our room at 14.00hrs (as we had a night flight) and they also provide a hospitality room where tea, coffee and water is available and it is also possible to freshen up before departing. Please note that Singapore is a building site at the moment and there is extensive building work going on across the road which some may find a bit noisy. However, the view we had of the Singapore Flyer and Raffles Hotel made up for this. The hotel also has an excellent pool area (we did not explore the Spa). All in all a memorable stay and I would certainly stay at this hotel again.

Room Tip: We were on the 9th floor and had spectacular views of Raffles and the Singapore Flyer. I recommend you request a higher room as views enhanced and noise levels reduced.
  • Stayed: May 2013, traveled with friends
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2  Thank boffin116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSingapore, Director of Quality at Fairmont Singapore, responded to this reviewResponded May 22, 2013

Dear Guest,

We’re glad to hear that we didn’t disappoint you! Your compliments on the hotel’s well presented rooms, modern bathroom, amenities, quality of bedding, excellent service throughout, great view and the location convenience are greatly appreciated. Rest assured that we will continue seeking ways to fulfill our mission of turning moments into memories for our guests.

Regarding your feedback on fresh milk and extra coffee/tea, we will be most happy to provide for guests who requests for them. We also apologize for the noise from nearby construction and will continue working with the National Environment Agency to minimize the inconvenience for our guests.

Thank you for choosing Fairmont Singapore!

Best regards,
Brian Tan
Director of Quality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 11, 2013

I'm a frequent visitor to this hotel. With the never-ending land reclamation projects on the seaward side, this hotel is rapidly becoming the centre of Singapore!
The rooms are regularly kept up to date , I noticed the recent tweeks to the interior furnishings, both hard & soft. Thought to detail, nice Nespresso coffee machine as well as kettle (its normally one or the other) as an example, and power points right next to the bed, so you can charge that ipad or mobile phone while you sleep ) may be a silly need, but when you travel a lot, its these sort of things that matter.
Service is Fairmont & Far Eastern slick.
Below the hotel is a massive food outlet area.....with a variety of choice, as well as the whole hotel being built attached to a shopping complex. The MTR is directly underneath the hotel and there are a warren of subterranean walkways that link the adjacent complexes of Marina square etc, which is very handy in the event of thunder storms and extreme heat. (if not one, its the other here in Singapore!!)
The pool is popular and on the 8th floor and just below it, is a fantastic....well equipped, all you would need gym.
Chymes complex next door for bars restaurants and clubs , and Raffles on the other side.....so you can sink that Singapore Sling in the Long Bar!

Room Tip: ask for a room as high as possible and sea ward facing for the view....all rooms come with a balcony
  • Stayed: May 2013, traveled on business
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2  Thank M D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSingapore, Director of Quality at Fairmont Singapore, responded to this reviewResponded May 22, 2013

Dear Guest,

Thank you for your continued patronage and for noticing the regular effort to keep our rooms up to date! In fact, plans are underway for a major refurbishment of our guestrooms in the near future.

We take pleasure to read that you had another enjoyable stay and appreciate your many positive comments, particularly on the service. We will not rest on our laurels but will seeking ways to enhance our guests’ experience.

We look forward to your next visit to the centre of Singapore!

Warm regards,
Brian Tan
Director of Quality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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