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“Always Happy”
5 of 5 bubbles Review of Fairmont Singapore

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Fairmont Singapore
Ranked #16 of 306 Hotels in Singapore
Certificate of Excellence
Hong Kong, China
Level Contributor
4 reviews
“Always Happy”
5 of 5 bubbles Reviewed May 11, 2013

My third stay in this hotel. It's clean and modern. Great location for business and attached to the mall. The staff could be more friendly but I didn't interact much with them anyway so never really a big deal.

Stayed March 2013, traveled on business
Helpful?
Thank cchen808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSingapore, Director of Quality at Fairmont Singapore, responded to this review, May 22, 2013
Dear Guest,

Thank you for our continued patronage and your compliments! We note your feedback on the staff friendliness and will certain act on it.

We look forward to your next visit to Fairmont Singapore!

Warm regards,
Brian Tan
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5,606 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,128)
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English first
Bedfordshire, United Kingdom
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed May 11, 2013

There are just so many good hotels in Singapore that it can be daunting choosing one. As I had been to Singapore before, but my travel companion hadn't, we decided that as we were only there for three nights we would treat ourselves and we were not disappointed. I know I wanted to stay in the Beach Road area and the Fairmont seemed to have everything we wanted, plus the added bonus of every room having a balcony. The room was large, well presented and the bathroom was very modern and had a Rainforest shower. There was plenty of towels and also a towelling dressing gown. It was a delight to climb into bed at night as the sheets were good quality and very soft to the touch. The breakfast buffet was outstanding with a huge choice of food on offer. Service throughout was excellent and all staff were attentive and helpful. One thing that I would suggest to the hotel is that they provide more coffee / tea as with two people in the room there is insufficient and it was not replenished when used. Likewise, providing milk would be good as creamer is not to everyone's taste - especially in tea! Lifts are also a tad slow. The hotel allowed us to book out of our room at 14.00hrs (as we had a night flight) and they also provide a hospitality room where tea, coffee and water is available and it is also possible to freshen up before departing. Please note that Singapore is a building site at the moment and there is extensive building work going on across the road which some may find a bit noisy. However, the view we had of the Singapore Flyer and Raffles Hotel made up for this. The hotel also has an excellent pool area (we did not explore the Spa). All in all a memorable stay and I would certainly stay at this hotel again.

Room Tip: We were on the 9th floor and had spectacular views of Raffles and the Singapore Flyer. I recommend y...
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  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank boffin116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSingapore, Director of Quality at Fairmont Singapore, responded to this review, May 22, 2013
Dear Guest,

We’re glad to hear that we didn’t disappoint you! Your compliments on the hotel’s well presented rooms, modern bathroom, amenities, quality of bedding, excellent service throughout, great view and the location convenience are greatly appreciated. Rest assured that we will continue seeking ways to fulfill our mission of turning moments into memories for our guests.

Regarding your feedback on fresh milk and extra coffee/tea, we will be most happy to provide for guests who requests for them. We also apologize for the noise from nearby construction and will continue working with the National Environment Agency to minimize the inconvenience for our guests.

Thank you for choosing Fairmont Singapore!

Best regards,
Brian Tan
Director of Quality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Windsor, United Kingdom
Level Contributor
53 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed May 11, 2013

I'm a frequent visitor to this hotel. With the never-ending land reclamation projects on the seaward side, this hotel is rapidly becoming the centre of Singapore!
The rooms are regularly kept up to date , I noticed the recent tweeks to the interior furnishings, both hard & soft. Thought to detail, nice Nespresso coffee machine as well as kettle (its normally one or the other) as an example, and power points right next to the bed, so you can charge that ipad or mobile phone while you sleep ) may be a silly need, but when you travel a lot, its these sort of things that matter.
Service is Fairmont & Far Eastern slick.
Below the hotel is a massive food outlet area.....with a variety of choice, as well as the whole hotel being built attached to a shopping complex. The MTR is directly underneath the hotel and there are a warren of subterranean walkways that link the adjacent complexes of Marina square etc, which is very handy in the event of thunder storms and extreme heat. (if not one, its the other here in Singapore!!)
The pool is popular and on the 8th floor and just below it, is a fantastic....well equipped, all you would need gym.
Chymes complex next door for bars restaurants and clubs , and Raffles on the other side.....so you can sink that Singapore Sling in the Long Bar!

Room Tip: ask for a room as high as possible and sea ward facing for the view....all rooms come with a balcony
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank M D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSingapore, Director of Quality at Fairmont Singapore, responded to this review, May 22, 2013
Dear Guest,

Thank you for your continued patronage and for noticing the regular effort to keep our rooms up to date! In fact, plans are underway for a major refurbishment of our guestrooms in the near future.

We take pleasure to read that you had another enjoyable stay and appreciate your many positive comments, particularly on the service. We will not rest on our laurels but will seeking ways to enhance our guests’ experience.

We look forward to your next visit to the centre of Singapore!

Warm regards,
Brian Tan
Director of Quality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 11, 2013

The location (well known to us from previous trips) is excellent and the rooms clean and spacious. However, the real differentiator for us, from previous hotels used, was that every single staff member was genuinely friendly and nothing was too much trouble. Registration was easy and although we turned up early in the morning our bags weer hels for us and there was a guest lounge available to chill and have a coffee etc. The facilities at the Hotel are excellent.

Our son lives and works in Singapore and we expect to be going back. We will use the Fairmont Singapore again and experience real service and re-live the meomory of our recent stay.

Room Tip: For a little more and especailly if it's a once in a lifetime trip, go for a room facing Marina...
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bill B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSingapore, Director of Quality at Fairmont Singapore, responded to this review, May 22, 2013
Dear Bill,

We are elated to hear that you had a perfect week in Singapore! Our mission is to turn moments into memories for our guests by providing warm, sincere and engaging service to ensure our guests feel valued. Thus your compliments are important as they tell us we are on the right track. Nonetheless, we will not rest on our laurels but will continue seeking ways to fulfill our mission on a daily basis.

Thank you for choosing Fairmont Singapore on your future stays!

Best regards,
Brian Tan
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lima, Peru
Level Contributor
74 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed May 11, 2013

We were very pleased with the welcoming treatment given us, after having being cheated out of two paid reservations for the Raffles Hotel across the street from the Fairmont.
The hotel is a typically modern hotel, with all the conveniences and services one can desire. We stayed at their suites which are unusually large, with great views and central control for everything, from drawing your curtains to turning off the lights. The staff is very courteous and friendly. There are various restaurants in which have your meals. The hotel is connected to a large and varied shopping mall, featuring a variety of high end shops an eating facilities. The location is excellent for visiting the city.

Room Tip: The higher the room, the better the views.
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ines Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSingapore, Director of Quality at Fairmont Singapore, responded to this review, May 22, 2013
Dear Ines,

We’re glad you enjoyed the hotel’s welcome experience, the modern conveniences, friendly service and and the excellent location.

Looking forward to your next visit!

Warm regards,
Brian Tan
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed May 11, 2013

I was greeted by a concierge as I arrived. We walked straight up to the room and they checked me in in my room. I was upgraded to an executive club suite which had to die for views. The gym was great and the breakfast amazing. I stay in lots of hotels and this experience was close to the best.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Renee R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSingapore, Director of Quality at Fairmont Singapore, responded to this review, May 22, 2013
Dear Renee,

We’re honored to know that among the many hotels you had stayed in, this was close to the best. The team will be very encouraged by your compliments to continue their passion to create memorable experiences for our guests.

Thank you for choosing Fairmont Singapore!

Best regards,
Brian Tan
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
106 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 bubbles Reviewed May 11, 2013

For those who think: Wow, a new Fairmont in Singapore (like me) you may be disappointed. This was previously the shorter sister of Westin and was built 30 years ago. It has changed many times. The reception has been nicely renovated, the rooms are ok but the bathrooms aren't. Since 30 years walk-in showers have been invented but the Fairmont has slippery bathtubs that are dangerous, leaking faucets and only for that reason I will not return. The first hotel-booking website that gives me the choice of the type of bathroom facilities will be mine forever.
80S$++ for 3 days internet is steep and S$45++ for a buffet breakfast is as well. The location is good so you will find cheaper breakfast and much nicer coffee nearby.
If hoteliers renovate hotels they should include the bathrooms as well.....

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FreekB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairmont Singapore

Property: Fairmont Singapore
Address: 80 Bras Basah Rd, Singapore 189560, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Singapore
#7 Spa Hotel in Singapore
#13 Romantic Hotel in Singapore
#14 Business Hotel in Singapore
#16 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fairmont Singapore 5*
Number of rooms: 769
Official Description (provided by the hotel):
The Fairmont Singapore hotel is ideally situated at the crossroads of Singapore's business, cultural, entertainment and shopping districts. It offers 769 luxurious guestrooms and suites, a collection of 16 distinctive restaurants and bars and 70,000 square feet of prime meeting space - all supported by our Singapore hotel's award-winning service teams.In addition, guests of Fairmont Singapore have access to the Willow Stream Spa, one of the largest spa facilities in Asia, offering the best in spa and fitness services. ... more   less 
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Also Known As:
Fairmont Singapore Hotel Singapore
Raffles Plaza Singapore
Singapore Fairmont

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