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“First Class”
5 of 5 bubbles Review of Fairmont Singapore

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Fairmont Singapore
Ranked #16 of 306 Hotels in Singapore
Certificate of Excellence
West Yorkshire, United Kingdom
Level Contributor
138 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“First Class”
5 of 5 bubbles Reviewed January 30, 2013

The Hotel is in a prime position right above the MRT station and a large shopping mall.
There are also a selection of bars and restaurants close by. You can walk within 15 minutes to the Marina and River after crossing the Padang.The MRT station below make a quick start to anywhere in singapore including the airport.
Check in and out was very quick with no problems.Although we arrived not long after 9 am we were given a room by 10.15 after a short wait in the room that is made available for such problems. I should imagine the later you arrive might mean the longer you have to wait as less rooms become available until the correct checking out time !
The room was spacious and modern with all the amenities you need including curtains that open and close via a switch at your bed side. The bed is very comfortable.Other amenities include safe, TV, mini bar.,table with chair and modern coffee expresso machine.
The bathroom has a tub with a shower and tiled throughout.
A balcony allows you an outside view of the city, i was disapointed with our view but i understand not all guests can afford the stunning views over the Marina area ! Our view was ok looking over Raffles Hotel and on towards Little India.
The only fault we had was that the shower curtain was a little dirty and the TV was not so good but we did not visit to watch TV. All staff were very polite and efficient.
You gain entrance through the main door or via the shopping mall next to the Stamford Hotel and you are greeted by staff which ever you use.
The pool is on level 8 and was comfortable if you wanted to use it.
We were on level 24 but never had to wait long for a lift when going up or down.
A good Hotel in a great location in a Fabulous City.

Room Tip: I think the rooms that over look the Marina have the Better views.
See more room tips
  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChrisK3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSingapore, Director of Quality at Fairmont Singapore, responded to this review, February 25, 2013
Dear Guest,

We’re elated to know that you had first class experience with us!

Your compliments on the hotel’s great location, spacious room, comfortable bed, modern amenities, seamless check-in and -out, efficient service and staff are appreciated. At the same time, we also note your feedback on the shower curtain and TV, and we will direct it to the relevant departments for follow-up.

Where occupancy allows, we accord early check-in for our guests to accommodate their flight timings. This is done without compromising the check-in experience of those who arrive later. Regarding the views, all our rooms have either city, pool or Marina Bay views – our guests who would like to guarantee the Marina Bay views could reserve Deluxe View room category or above.

Thank you for choosing Fairmont Singapore!

Warm regards,
Brian Tan
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5,622 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,130)
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English first
Bognor Regis, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed January 30, 2013

I have stayed here 3 times over the years for work and I was amazed by the size of the rooms as very big with fantastic views as well as convenient location to shops, bars and restaurants. Loved every second staying here. The bathroom is probably the best I have ever experienced due to size, decor and walk in shower/wet room is a must. Mini bar was great although i did get myself carried away so stock up in the supermarket.

There is a supermarket located in the basement level along with some fast food resturants so makes it easy if you are looking for a quick snack or food supplies. There is also a shopping mall located in the middle of the 4 towers so convenient all round but other shopping malls only 5-10 mins walk away.

Staff are fantastic, very helpful and friendly.

Highly recommend this hotel as you won't be dissapointed... as others have said this feels like a 6 star experience. I also recommend heading to the lovely restaurants along the side of the river and ofcourse got to have a Singapore Sling in Raffles!

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DaveTwiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rome, Italy
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed January 29, 2013 via mobile

I stop over in Singapore between Aus and Europe a few times a year. This year I travelled with my wife and 2 kids, we had some medical trouble and had to change our dates, the hotel has a no cancel/ no change policy but were reasonable enough to allow it without charge.

The rooms are nice, standard sort of thing for these types of hotels, kingsize bed, tv, bath tub & shower. A lot rooms have a great view but we didn't get one as we did an early checking and took what was available. The pools, sauna and steam room are fantastic and included for all guests. Great facility.

All in all a good location next to raffles city mall (a cheaper option for breakfast), walking distance to mrt, Clarke quay and a few other places.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wbmman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSingapore, Director of Quality at Fairmont Singapore, responded to this review, January 30, 2013
Dear Guest,

Thank you for the many compliments. We are sorry to hear about the medical issues which caused the change of dates – we hope your family is doing fine. At the same time, we’re happy to hear that you enjoyed your room, early check-in, the spa facilities and the convenience of the location.

Best of health for the new year!

Best regards,
Brian Tan
Director of Quality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed January 28, 2013

We couldn't get enough of this hotel and its services. As a family of 4 with two toddlers, we did our research and through word of mouth, were told that this hotel would be perfect for us. And indeed it was! the moment we arrived at the front steps of the fairmont, we were treated like royalty. We went straight up to the room for the in-room check-in and thought that was convenient after a 10hour flight. The foyer had a beautiful aroma and the room was quite large. The bathroom was amazing! Everything was spotless, clean and very comfortable.

Location was superb. You are literally 10 steps away to the raffles mall and the MRT train station just below. Quite convenient to everything - restaurants, groceries, shopping!

The staff were very helpful. All our needs were attended to very quickly and professionally. Approach concierge if you ever want any information on where to go and they will organise everything for you - plus give you discounted tickets. Fantastic!

Breakfast by the pool is definitely a must try. Its a buffet and wow, it caters to all different palates. Probably one of the best breakfasts i've ever had. Keep an eye on those black crows, when you're not looking at your food, they'll swoop down and steal it right in front of you!

Overall, amazing hotel, very luxurious... will definitely stay here again. The whole family enjoyed it and made Singapore a wonderful experience altogether.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ChaChaCharlyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSingapore, Director of Quality at Fairmont Singapore, responded to this review, January 30, 2013
Dear Guest,

Our mission is to turn moments into memories for our guests, thus it makes us really happy to know that you had a memorable and luxurious stay. Your review on the check-in experience, room aroma and size, amazing bathroom and the convenient location are greatly appreciated.

We take the most pleasure to know that you found our staff very helpful, quick and professional. The concierge team and the team at Alligator Pear would be most inspired by your compliments.

Regarding the crows, we are very cognizant of its unpleasant effects. We have thus engaged experts to help us find the best solutions. The solutions implemented thus far has reduced the incidents, but we will not stop until it is totally dealt with.

Thank you for choosing Fairmont Singapore!

Warm regards,
Brian Tan
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed January 27, 2013

Rooms in this hotel were quite large, we travelled as a family and found that the rooms were great, clean and very comfortable.
Additionally the location of the hotel is just great, across the rioad from Raffles and internal access to a great shopping mall with a great food court, for great food priced at local levels, try the food hall on the top level. Food hall on lower ground OL, but caters to a more western client and prices match.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Buck5208
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSingapore, Director of Quality at Fairmont Singapore, responded to this review, January 30, 2013
Dear Guest,

Thank you for highlighting the many positive points of your recent stay.

We look forward to your next visit to Fairmont Singapore!

Best regards,
Brian Tan
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed January 27, 2013 via mobile

Had a complimentary stay over a weekend as part of the feed at raffles card membership. Check in was efficient and front office staff was quick to direct me to the president's club counter, as all the counters were busy. Was quite pleased to be upgraded to a deluxe room as the complimentary stay was for a standard room.

Room was spacious and redecorated since my last stay two years ago. The king bed has been arranged facing the big window, and I like this arrangement. Complimentary coffee was a nespresso machine, very upmarket touch, not to mention I love nespresso coffee ! Also spacious bathroom with separate shower and tub.

Spent most of the time by the pool, busy busy place, gotta be quick to find a lounge chair.

Took breakfast at prego, average buffet line, but a very unique pastry section. Even has honey dripping off a honeycomb ! Coffee came is a french press, ahhh...I cannot ask for more !

Stayed January 2013, traveled with family
Helpful?
Thank Wylie194
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amman, Jordan
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed January 26, 2013

Amazing hotel, luxurious, comfortable, great service, great restaurants and malls close by. Connected to the fabulous Raffles mall, walking distance from a lot of attraction, and very helpful staff! Lovely by all means. Just came here yesterday and staying till tomorrow, so this is a big thank you to all the amazing staff:)

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Salamns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSingapore, Director of Quality at Fairmont Singapore, responded to this review, January 30, 2013
Dear Guest,

We’re glad to hear that you had a lovely stay! We will convey your comments to our staff as an encouragement to continue their excellent work!

Thank you for choosing Fairmont Singapore!

Warm regards,
Brian Tan
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairmont Singapore

Property: Fairmont Singapore
Address: 80 Bras Basah Rd, Singapore 189560, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Singapore
#7 Spa Hotel in Singapore
#13 Romantic Hotel in Singapore
#14 Business Hotel in Singapore
#16 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fairmont Singapore 5*
Number of rooms: 769
Official Description (provided by the hotel):
The Fairmont Singapore hotel is ideally situated at the crossroads of Singapore's business, cultural, entertainment and shopping districts. It offers 769 luxurious guestrooms and suites, a collection of 16 distinctive restaurants and bars and 70,000 square feet of prime meeting space - all supported by our Singapore hotel's award-winning service teams.In addition, guests of Fairmont Singapore have access to the Willow Stream Spa, one of the largest spa facilities in Asia, offering the best in spa and fitness services. ... more   less 
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Also Known As:
Fairmont Singapore Hotel Singapore
Raffles Plaza Singapore
Singapore Fairmont

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