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“If only the check in was more efficient...” 4 of 5 bubbles
Review of Fairmont Singapore

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Fairmont Singapore
Ranked #15 of 309 Hotels in Singapore
Certificate of Excellence
Singapore
Level Contributor
161 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“If only the check in was more efficient...”
4 of 5 bubbles Reviewed November 23, 2012 via mobile

Hotel is lovely, location great. But check in could have been more efficient. The service was fine but I had to queue 3 times before I finally got the room key. The room was not ready the 1st time, so after check-in I was told to return at 2pm which I did but it still was not ready. Finally at 2.20pm we got the room. Then it took the receptionist another 10 minutes to issue the key. Otherwise the hotel is fine. Great view. Spacious. Comfortable. Clean.

  • Stayed November 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Flyn1170
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSingapore, Director of Quality at Fairmont Singapore, responded to this review, December 10, 2012
Dear Guest,

Our apologies for the inconveniences at check-in. We will certainly explore ways to make this process more efficient. At the same time, we note your compliments on the rest of your experience with us.

Looking forward to welcome you back!

Best regards,
Brian Tan
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

5,251 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,055)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
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English first
Sydney, Australia
Level Contributor
74 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed November 23, 2012

Stayed 5 nights for our wedding annisversary. Our room was on the 22nd Floor with amazing views across the harbour to Marina Bay. Lovely large room with balcony and comfy large king size bed. Nice marble bathroom and good quality toiletries. Have to recommend this hotel for location, on top of Raffles City and City Hall MRT so very easy to travel to all attractions. Upgraded to the Executive Club which is great value which includes breakfast and entrance to Executive Lounge on 23rd Floor which offer afternoon drinks and nibbles (more like a meal, entrees, a selection of main meals and deserts. Have to recommend Arianne and Clair (from the Executive Lounge) who after I mentioned to them the reason for our stay at the hotel organised for a bottle of wine and a lovely annisversary cake to be sent to our room. All staff at the hotel go out of their way to make their guests feel special and I definately will be looking forward to another stay at this Hotel in the future.

Room Tip: Try to get a room on the higher floors, north tower harbour view
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank mnovy41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSingapore, Director of Quality at Fairmont Singapore, responded to this review, December 10, 2012
Dear Guest,

Congratulations on your wedding anniversary! We’re honored to be part of your romantic and blissful journey so far, and would be delighted to continue playing a part in the future.

Your compliments on the hotel’s amazing harbour views, large room, great amenities and the convenience of the location are greatly appreciated. We will also convey your compliments to Arianne, Clair and the rest of the Executive team, as an encouragement of their work! Rest assured that we will continue seeking ways to improve and fulfill our mission of turning moments into memories for our guests.

Thank you for choosing Fairmont Singapore!

Warm regards,
Brian Tan
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed November 23, 2012 via mobile

We only stayed one night on a stopover via Myanmar to Manchester. Great location. Staff were friendly and helpful. Our checkout was 11am but our flight was not until 11.30pm, they looked after our luggage and gave us a key to communal room for use any time throughout the day. Slightly disappointed that when we arrived to check in at 5pm our room wasn't ready and had to 30 mins - we weren't even offered a drink after our long journey there whilst waiting.

  • Stayed November 2012
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Roamingkate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSingapore, Director of Quality at Fairmont Singapore, responded to this review, December 10, 2012
Dear Guest,

Thank you for the compliments on the hotel’s great location and friendly staff. At the same time, we note your feedback on the late check-in and will revert it to the front desk for follow-up.

We look forward to welcome you back to Fairmont Singapore!

Best regards,
Brian Tan
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide
Level Contributor
180 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
5 of 5 bubbles Reviewed November 22, 2012

We did a review of our stay last year. We said we would stay again and we did. As usual the service was impeccable and friendly, the room was comfortable and well equipped and the Club floor was worth the extra cost. All in all we had a wonderful time and hope to be back soon.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JandJAdelaide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSingapore, Director of Quality at Fairmont Singapore, responded to this review, December 10, 2012
Dear Guest,

We strive for consistency in our service and we’re so happy that your recent experience was as good as your previous one.

Thank you for choosing Fairmont Singapore!

Warm regards,
Brian Tan
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
66 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
4 of 5 bubbles Reviewed November 22, 2012

Loved the location the best, across from Raffles, connected to Raffles City mall, you could walk to Singapore Flyer and it was less than $5 cab ride to Marina Bay Sands.

It was everything you would expect from a Fairmont hotel, however, next time I would probably stay somewhere else. Although the location is great for tourists, I think it is better suited for business travelers. Nothing about the hotel is visually impressive. With all the great hotels in SG, next time I would probably stay at Marina Bay Sands, Fullerton Bay, or Fullerton. The pools all have great views whereas the Fairmont does not. Some of the fixtures in my room were old and the building itself has an older feel too although it was very well kept.

If you're just looking for a well situated 5 star hotel this is a great choice, but if you want something with memorable architecture, amazing decor, a pool with views, and other frills like that, I would stay elsewhere.

I would also note that I was interested in using the spa but could not find a spa menu located anywhere in the room. I called the spa and they said they would bring one up to my room. It never came. I was able to look up the menu online, but at that point I was annoyed and decided not to use them.

  • Stayed November 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank caesar52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSingapore, Director of Quality at Fairmont Singapore, responded to this review, December 10, 2012
Dear Guest,

Our apologies for the inconveniences regarding the spa - we will direct your feedback to the spa for follow up. With regards to your feedback on the visual elements, we will incorporate them into our next major refurbishments. At the same time, we appreciate your compliments on the hotel’s great location.

We hope to welcome you back in the near future!

Best regards,
Brian Tan
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed November 20, 2012

I have stayed at the Fairmont a number of times and have always been impressed with the standard of the customer service in all areas of the hotel. I often arrive very early for check in and they always seem to do their utmost to accomodate that fact. The hotel from the lobby to the rooms and the pool bar have a great ambience and it is well located for the CBD and the MRT.

Room Tip: Try a room overlooking Marina Bay.
See more room tips
  • Stayed October 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Aaron M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSingapore, Director of Quality at Fairmont Singapore, responded to this review, December 6, 2012
Dear Aaron,

Thank you for the compliments. We hope to welcome you back soon!

Best regards,
Brian Tan
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed November 19, 2012

We stayed at The Fairmont in Singapore. We had a fantastic stay. The staff were extremely helpful, mannerly and friendly. The room faced the harbour and was exceptionally clean. The beds were really comfortable. The pool area was very relaxing and we would certainly stay at the Fairmont if we ever visit Singapore again.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Elizabeth E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontSingapore, Director of Quality at Fairmont Singapore, responded to this review, December 6, 2012
Dear Elizabeth,

We are glad to hear that you had a fantastic stay.

Thank you for choosing Fairmont Singapore!

Warm regards,
Brian Tan
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairmont Singapore

Property: Fairmont Singapore
Address: 80 Bras Basah Rd, Singapore 189560, Singapore
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Singapore
#7 Spa Hotel in Singapore
#13 Romantic Hotel in Singapore
#14 Business Hotel in Singapore
#15 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fairmont Singapore 5*
Number of rooms: 769
Official Description (provided by the hotel):
The Fairmont Singapore hotel is ideally situated at the crossroads of Singapore's business, cultural, entertainment and shopping districts. It offers 769 luxurious guestrooms and suites, a collection of 16 distinctive restaurants and bars and 70,000 square feet of prime meeting space - all supported by our Singapore hotel's award-winning service teams.In addition, guests of Fairmont Singapore have access to the Willow Stream Spa, one of the largest spa facilities in Asia, offering the best in spa and fitness services. ... more   less 
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Also Known As:
Fairmont Singapore Hotel Singapore
Raffles Plaza Singapore
Singapore Fairmont

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