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“Disappointed”

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Swissotel Merchant Court Singapore
Ranked #36 of 312 Hotels in Singapore
Certificate of Excellence
Toronto
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Disappointed”
Reviewed April 16, 2010

Location of this hotel was excellent with MRT at your doorstep and Chinatown and Clarke Quay just a few minutes away. Our trip however was overshadowed by a really nasty smell from the 2nd floor room. We compalined to the front desk but did not get any response at all. Housekeeping however aired the room but the odor returned a few hours later. The room overall was fine although the carpet was stained and the room and hallway outside looked tired and in need of a renovation. To be fair to the hotel, service was good and as it was our wedding aniversary, the hotel sent a beautiful cake to our room one evening which was a very nice gesture. As we only stayed 3 nights, we did not complained any further and moved to Park Hotel Clarke Quay for the duration of our stay.

  • Stayed March 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jlarc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (674)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
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English first
Hampshire
Level Contributor
244 reviews
161 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed April 9, 2010

This was probably the fourth time we'd stayed here to or from Oz and we will continue to do so as we rarely find anything to complain about. The only gripe would be that I like a full length mirror in the room and there wasn't one. The location is hard to beat with so much in walking distance (if you can tolerate the humidity). Our routine now is to stay over to take advantage of the superb buffet lunch at Raffles and then we come back, shower and change and fly out to the UK that evening. Works for us to break the looong journey up. Love Singapore and the Swissotel. Always feel at home.

  • Stayed April 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pearl65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Qatar
Level Contributor
37 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed April 2, 2010

Before I booked this hotel, I found a few review here that were less than favourable and I really wasn't sure what to expect. But having just come back from there, I highly recommend it. The hotel was clean and quiet, yet perfectly located across the bridge from Clarke Quay, and just 10 minutes walk to Boat Quay. Also, it's close to Chinatown so perfect for a bit of bargain shopping.

The hotel pool was fabulous, and I even had a massage in their spa, which was out of this world.

Another thing - the buffet breakfast, which at 30 SGD per person wasn't cheap, but an amazing selection, and you could fill up to your heart's content, so that you wouldn't need breakfast - handy for those taking all-day tours. I would definitely stay here again..

  • Stayed March 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ArabianPrincessQatar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed March 29, 2010

Situated on Clarke Quay & within walking distance of Boat Quay. Beautiful hotel, breakfast best we have had anywhere (the choice is amazing). Can sit outside the hotel having breakfast/lunch/dinner and watch the world go by as people walk along the Quay.
Staff really friendly and helpful. Nice little shop inside the hotel and not overpriced.
Only 5 mins taxi ride to the famous "Raffles Hotel".
Within walking distance of the theatre

  • Stayed November 2007, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lake-District1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LLANDUDNO
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 26, 2010

on the whole we were very happy with the staff ,the rooms were good the only trouble was noise from plumbing in nearby rooms disturbing sleep. the breakffastwere mixed the hot section was never hot ,tea &coffee were always bitter &stale. expected better in this class of hotel

  • Stayed February 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank annwynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow
Level Contributor
179 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed March 21, 2010

We spent 2 nights in this hotel on our way to Australia. Reception staff were attentive and friendly. They dealt with our requests promptly and happily. The room was spacious, comfortable and well equipped. Some of the furniture seemed too big for the space and the layout was not as well thought out as it might have been but this was a good hotel by any standards. The location was ideal - right on the river with a huge choice of restaurants close by and on the edge of China town at the start of the Chinese new year. The spa and pool were first class with the spa area being particularly useful for a shower and change for a late check out.

  • Stayed February 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank silversurfer21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Europe
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed March 20, 2010

The hotel was in a great location, right next to Clark Quay. The room was very clean with a lovely balcony overlooking Clark Quay. From the hotel it wasn't a long walk to the shops and attractions.

  • Stayed August 2009
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kaikkom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Swissotel Merchant Court Singapore

Property: Swissotel Merchant Court Singapore
Address: 20 Merchant Road, Singapore 058281, Singapore
Phone Number:
Location: Singapore > Singapore > The Quays
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Spa Hotel in Singapore
#36 Luxury Hotel in Singapore
#36 Romantic Hotel in Singapore
#37 Family Hotel in Singapore
#40 Business Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Swissotel Merchant Court Singapore 4*
Number of rooms: 476
Official Description (provided by the hotel):
Swissotel Merchant Court, Singapore offers the best of both worlds: a central-city location and resort-style ambience. The hotel is ideally located on the banks of the Singapore River, next to Clarke Quay Mass Rapid Transit (MRT) station. Facilities including two award-winning restaurants, one contemporary bar, a resort-style swimming pool, 24-hour Fitness Centre and Purovel Spa & Sport, the region's first luxury Swiss spa. ... more   less 
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Also Known As:
Swissotel Merchant Court Hotel Singapore
Swissotel Merchant Court Singapore

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