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Swissotel Merchant Court Singapore
Ranked #38 of 306 Hotels in Singapore
Certificate of Excellence
Papamoa, New Zealand
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Would stay here again”
4 of 5 bubbles Reviewed October 30, 2006

We had a lovely time at this hotel and would definitely stay there again. It is in a great location for dining out with Clake Quay and Riverside Point about two minutes away and Boat Quay about a 15 minute walk. To get to a shopping mall it was a $5-6 taxi ride. However, initial impressions weren't great!

When we pulled up in the taxi the road outside was a construction site with lots of noise and dust everywhere. Once inside the hotel the noise wasn't bad but more fun was to come!

We had booked an extra night at the hotel as our flight from NZ arrived in at 6.45am and we wanted to check in straight away. At reception we were told that because we hadn't turned up the night before they had sold our room and we would have to wait. They claimed they didn't know we were arriving in the morning despite it being in black and white on our reservation forms. They eventually found us a room which was on the third floor near the lifts. Not a bad room but the noise from people talking at the lifts was annoying.

Luckily we weren't in that room for very long as my husband worked his magic and we were moved to another room. This room was lovely, it was nice and big and had a balcony that overlooked Clarke Quay with two chairs and a table. The room was serviced every day and was kept very clean. Each night we had a small bar of Toblerone and a bottle of water by the bed (a great touch given the heat in Singapore). We could hear the construction from this room but it wasn't that annoying (when we arrived they were working on getting the road outside the hotel finished which accounted for most of the noise, by the time we left this was finished) and there was noise from a nightclub across the river but again not that invasive that we couldn't sleep. The bed was a true king size, not two twin beds pushed together and was extremely comfortable. The pillows were great too.

We had dinner in the Blue Potato one night - the bbq buffet. Which was great, there was loads of food and they cooked your meat/seafood in front of you. The staff were very attentive.

Highly recommended is the buffet breakfast in the Ellenborough Cafe. The selection was great and they cooked your eggs on demand to your specification.

We also had room service our first night and it was good, hot and arrived quickly.

They also do a high tea in the Crossroads bar, a booking is recommended as they seem to fill it every day.

We found the price of alcohol very high at the hotel and at the restaurants on Clarke Quay and in the nearby supermarket. If you like a glass of wine or a beer at the end of the day, take your own from your home country. Currently you can take 1 litre of spirits and 1 litre of wine or beer into Singapore.

There is a supermarket over at Liang Court Mall. It is in the basement and opens about 10am.

  • Liked — Our room and the staff
  • Disliked — the construction sight next door
  • Tips/Secrets — take alcohol with you!!!
  • Stayed October 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Lottie1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,304 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Singapore
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed October 21, 2006

I must confess, I'm a Singaporean and have never stayed in the hotel, but I'm a traveller who has benefitted a lot from reviews of hotels so feel obliged to share pertinent information about hotels. (not sure whether this would be allowed)

I was at this hotel's lounge recently and everything was nice, it was quiet and service was good. BUT it was really mosquito infested. And I really mean infested. I've never been attacked by so many mosquitoes even in the swampy or foresty areas. I was wearing a long sleeve shirt and long pants but still suffered not less than 10 mosquito bites on each foot, and a couple on my fingers and face. It was so bad that when i lean back to rest I could see a mob of mosquitoes flying right in front of me.

As local, I would say that the location of the hotel is fairly good, being near to clarke quay, which others have already given their comments on. The MRT station next to the hotel is on the north east line, which brings you some other tourist attractions like chinatown and little india. I personally think a hotel near the city hall MRT station would be more convenient if you're planning to rely on the train but it could just be because the north east line is fairly new and I'm not used to taking it yet.

Stayed September 2006
Helpful?
1 Thank gua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampshire, UK
Level Contributor
131 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 bubbles Reviewed October 5, 2006

This hotel was booked for us by the travel agent as a 48 hour stopover on the way back from Australia to the UK. Initial impressions were excellent - an attractive lobby and a friendly and efficient receptionist.

We were slightly disappointed with our room. Although it was very clean, it can best be described as "tired". It must be close to the top of the list of rooms for refurbishment. The carpet was quite badly stained, the bedside lights had obviously been broken and repaired , but were still missing covers over the on/off switches (but not dangerously). The bathroom showed signs of repairs to tiles and grouting, the shower pipe leaked and the shower head was slightly damaged meaning the jet was suboptimal.

It was not of great enough concern for us to have wanted to change rooms, but the overall quality was far below that of the public areas of the hotel. The beds were comfortable, and the airconditioning worked well.

On the plus side, the breakfast was very good, with a wide selection of both western and eastern dishes. The staff were always efficient and welcoming. As stated in other reviews, the location is excellent. Overall I can rate it no more than average because of the room itself.

  • Stayed September 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank williams_tj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed September 23, 2006

Stayed at hotel with my wife in sept
Very good location ,overlooking singapore river could walk to orchard st , china town and close to MRT
Breafast was good with choice of hot or cold had full english breakfast.
Staff very friendly and helpfull
would stay here again
Swimming pool was great and open late so you could go for swim after day out open to 10pm
Room little bit on small side but had anything...Also my light swith did same as other reviewer !!!

  • Liked — Location and clean
  • Stayed September 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
7 Thank Allyi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luxembourg
Level Contributor
45 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
4 of 5 bubbles Reviewed September 14, 2006

I stayed 4 nights in september.
The hotel is a very good one. My "superior" room was facing Merchant Road (opposite side of the river), quiet and large enough for 3 persons.
The bed was very confortable, the air-con makes very little sound (unlike many other hotels I tried).

Breakfast was great: large choice of western and asian meals.

The hotel location is very good:
- Clarke Quay MRT Station is just right next to hotel
- Walk across the bridge and your are at Clarke Quay where you will find many (expensive) restaurants & bars
- Fort Canning Park is also at a walking distance on the other side of the river

But in the other hand no food court in the close vicinity to enjoy "local" foods. The nearest one is at Chinatown (Chinatown MRT Station or 10 min walk) but it was not the best food court I prefer.

PS: a building next to the hotel is under intensive work. So depending on the location of your room you may be disturb by the noise (right side of the hotel).

  • Stayed August 2006
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank huow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manchester
Level Contributor
103 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
4 of 5 bubbles Reviewed September 3, 2006

I stayed at this hotel for three nights whilst passing thru to Australia and my overall impression is good.
The hotel is located just across the footbridge from clarke quay which is the best place in Singapore for great bars and restaurants, as your so close there is a slight problem with noise if ur facing the wrong direction as u get the usual low level bass noise in ur room till about 3am...it was only just noticeable but a little annoying...the room itself is very modern with nice decor and cable TV, there was a few funny things with the rooms control panel, when u were going to sleep and u turned off the aircon the bathroom light came on which gave me a laugh....
The pool / spa complex was the best thing about the hotel with great facilities, nice waterfall features and loads of places to sunbathe.
I didnt try the restaurant as my rate didnt include it, the hotel is a bit expensive compared to other similar class hotels in Singapore, although I guess your paying for the location.
Overall, a nice well run hotel in a great location...

  • Liked — pool / spa
  • Disliked — noise
  • Tips/Secrets — clarke quay is great
  • Stayed August 2006, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
9 Thank Melbsteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wales, uk
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed August 14, 2006

This is the second year running that we've stayed in this hotel. It's main feature is its location - right next to MTR station, walking distance of Chinatown, Clarke Quay etc. It's clean and comfortable and the staff are friendly and helpful. Only objection is to breakfast. If you arrive within the last 20 minutes of the time allocation, you are made to feel like a criminal and find everything being whipped away around you. They've just introduced afternoon tea in the lobby bar, which is not quite Raffles standard, but good value for money.

  • Liked — the location
  • Disliked — the way everything was whipped away 30 seconds past the time limit for breakfast
  • Tips/Secrets — get to breakfast early
  • Stayed August 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank rosemaryt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Swissotel Merchant Court Singapore

Property: Swissotel Merchant Court Singapore
Address: 20 Merchant Road, Singapore 058281, Singapore
Phone Number:
Location: Singapore > Singapore > The Quays
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Spa Hotel in Singapore
#36 Romantic Hotel in Singapore
#37 Family Hotel in Singapore
#38 Luxury Hotel in Singapore
#40 Business Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Swissotel Merchant Court Singapore 4*
Number of rooms: 476
Official Description (provided by the hotel):
Swissotel Merchant Court, Singapore offers the best of both worlds: a central-city location and resort-style ambience. The hotel is ideally located on the banks of the Singapore River, next to Clarke Quay Mass Rapid Transit (MRT) station. Facilities including two award-winning restaurants, one contemporary bar, a resort-style swimming pool, 24-hour Fitness Centre and Purovel Spa & Sport, the region's first luxury Swiss spa. ... more   less 
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Also Known As:
Swissotel Merchant Court Hotel Singapore
Swissotel Merchant Court Singapore

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