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“Nice location in a building site”

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Swissotel Merchant Court Singapore
Ranked #38 of 308 Hotels in Singapore
Certificate of Excellence
Fethiye, Turkey
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Nice location in a building site”
Reviewed February 28, 2006

Went to Swissotel, Merchant Court for 4 nights as the 2nd stage of our honeymoon. We had been looking forward to Singapore but imagine our disappointment when we arrived at the hotel to discover it was in the middle of a building site. Construction was in it's 571st day but our travel company had no knowledge of this?? At reception we were told we had a standard room and no breakfast despite our booking details showing we had a superior room with breakfast.
The room decor was tired. The walls needed the bubbly wallpaper stripping and then painting in a light colour. Fortunately our room faced the inner court and swimming pool and we couldn't hear the building. I think they may have been working 24 hours as we never saw the site vacant.
We found the breakfast fine with a varied selection. The location of the hotel is good being next to Clarke Quay and the MTR station.
It didn't spoil our visit as we loved Singapore and were out from 10am to mid night most days so only saw the hotel at night. Just a shame we didn't know about the construction work when we booked in August, we would have chosen somewhere else.

  • Stayed February 2006
    • Value
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    • Service
Helpful?
5 Thank martin0257
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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West Sussex
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed January 16, 2006

This was our second stay in Singapore in little over a week during a trip to the region. For our previous stay we had stopped at a cheaper, lower grade hotel, further up the quayside. This hotel overshadowed the Swissotel Merchant Court which was very disappointing considering its brand, its stars and its location. The location is excellent, being right at the centre of the quays where all the restaurants and bars come to life at night. The hotel also put on a free minibus during the day to transport you to some of the main tourist areas in the city. So in that way, it is great. However, the hotel is dated, lacklustre and musty! The corridors around our room smelt damp - although this may have been down to some kind of cleaning exercise. The room was dull, with poor standard of fittings and filthy windows through which we could barely admire the view over some office block. We only ate breakfast in the hotel which was adequate, although the staff seemed a little harrassed and there was no level of personal service on that occasion. The concierge were most helpful when we asked for some assistance during our brief visit. Considering the price, I expected better, especially in Singapore.

  • Stayed November 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank Catini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
york
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed December 21, 2005

This is a good clean hotel with friendly staff. All rooms overlook the pool area. There is currently building works going on next to this hotel but you cannot hear them inside the hotel. They do provide late check outs and the only problem we had whilst staying there was fixed imediately. The restuarants are used by local Singaporians when they want to impress business associates I have been told by local friends. Bonus being that it is Adjacent to an MRT station so you can get just about anywhere on the island.

Helpful?
15 Thank emporessyoko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london, uk
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed December 13, 2005

Just came back from Singapore after 4 nights at Swissotel Merchant Court - checked in and specifically asked for a room that did not overlook the construction site (as I had specified in my e-mail booking request to them) but at reception I was told that the only room they had was one overlooking the construction site - so if you think specifying that you want a room that overlooks the river,and not the construction site forget it - they give you what they want. I saw the room and that construction site was too close for comfort - so my first experience of the singapore skyline from my non-luxurious hotel was an ugly construction site and dont listen to others who say you cant hear it - u can, and they worked until midnight - and ive got no reason to lie to you. Returned to reception to complain - nothing - asked what my options were - upgrade to club level for $90 a night extra - ok i said lets see the room - almost identical to the superior room i was staying in, only a separate shower cubicle and no construction site - but not more spacious - identical - so they want me to pay $90 a night for another room which did not overlook the river either (again) which was the same as the one before but no construction site despite my e-mail specifications and protestations - forget about it i told the concierge. Both club level and all other rooms in the hotel which i saw we're the same standard - dated and in need of refurbishment depsite the hotel been only 5 years old, the rooms are small, and the decor non-existent, and the curtains and fittings need a clean, so too do the windows and corridor carpets and lifts - this hotel should be downgraded to a 3star easily (in fact this hotel lets the whole Swissotel brand down, although Swissotel is part of the Raffles group - this hotel is a sorry addition to their more luxurious assets; indeed a ver surprising aspect of this hotel is that it does not advertise on its own website the massive problem and inconvenience of 2 major construction sites on its doorstep - which any other reputable 4* hotel would bring to your attention as a matter that may inconvenience you - the only way you get to know about it is thru forums like this - and that speaks volumes about the hotel itself) the only positive aspect is the breakfast which i agree is diverse and plentiful. As for the pool, it looks big in the photos but its quite small when u get there and there's usually loads of kids messing around in the pool which is ok if it was large but it isnt, so dont think the pool is anything special or that its like a resort type feel - its not - ur in the city, the quality of the hotel gives that away and so does the construction pollution. In conclusion if you're not too fussed about where you stay and dont mind an average slightly dated 3* hotel for a reasonable price - then this is a good bet, the location is excellent and towels and linen clean. But if your minimum standards are 4* then stay away - (try the Swissotel Stamford which blows the Merchant Court away) unless you book a premier room or club level room which are not worth the price you pay for them in terms of quality and even then you are not guaranteed a non-construction site overlooking room, so if ur looking for 4* and a bit more comfort - you will have to rely on luck in terms of getting the right room - do u want to chance ur potentially comfortable hotel to luck - so the question you gotta ask urself is - do u feel lucky?

  • Stayed December 2005
    • Value
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    • Cleanliness
    • Service
Helpful?
16 Thank steve23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed December 12, 2005

We spent six nights here in November 2005 and had a very pleasant stay. The room was reasonably large, well kept and very clean. The en suite bathroom was a good size with a big bath and fantastic shower - very important when the heat and humidity are as high as they are in Singapore. Room service was very good and delivered promptly. The breakfast buffet had a good selection everything from Continental breafast, traditional English style cooked breakfast to local delicacies such as noodles and durian fruit. As in most of Singapore there is a large consruction site just over the road and although it was operational for quite long hours there was no noise or disturbance while in the hotel. Don't let it put you off. We arrived at 10.00am and they were very accomodating in getting us into a room as soon as possible.
Singapore is a great place and there is lots to see and do. You must do the Night Safari. The concierge can book that for you and they pick you up at the hotel. There are lots of bars and restaurants nearby on the waterfront and it is in easy walking distance to Chinatown and Esplanades. Gluttons Bay is a must visit if you go to Esplanades - outdoor fast food that is just the best you've ever tasted and incredibly cheap. One of the best holidays we've had.

  • Stayed November 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
15 Thank Angelnet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed November 26, 2005

I can only agree with the recent reviews, this hotel is excellent! We stayed here on the first leg of our round the world trip and loved every minute of it. The staff are very friendly and very helpful. Our room was beautiful, overlooking Clarke Quay and pool, slippers, robes, fresh fruit. Breakfast is just something else - there was just about everything you could think of. I even had chinese food for breakfast! Hotel is in an excellent location right next to MRT station. Would definitely stay here again.

  • Stayed October 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
15 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed November 20, 2005

Stayed 3 nights in this hotel at the end of Sep 2005, good location just next to the MRT station.
We booked a Premier Twin room with balcony and requested to have a pool view.
However, when we checked-in, the hotel staff told us that there is only double-bed room with balcony in this room category. That means Premier room with balcony is only 1 bed inside?!
Anyway, we accepted to stay in a twin room without balcony. The room is nice and face to the swimming pool and overlook the Clark Quay and Boat Quay as well, the bath room is also big enough.

  • Stayed September 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Swissotel Merchant Court Singapore

Property: Swissotel Merchant Court Singapore
Address: 20 Merchant Road, Singapore 058281, Singapore
Phone Number:
Location: Singapore > Singapore > The Quays
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Spa Hotel in Singapore
#36 Romantic Hotel in Singapore
#37 Family Hotel in Singapore
#38 Luxury Hotel in Singapore
#40 Business Hotel in Singapore
Price Range (Based on Average Rates): $
Hotel Class:4 star — Swissotel Merchant Court Singapore 4*
Number of rooms: 476
Official Description (provided by the hotel):
Swissotel Merchant Court, Singapore offers the best of both worlds: a central-city location and resort-style ambience. The hotel is ideally located on the banks of the Singapore River, next to Clarke Quay Mass Rapid Transit (MRT) station. Facilities including two award-winning restaurants, one contemporary bar, a resort-style swimming pool, 24-hour Fitness Centre and Purovel Spa & Sport, the region's first luxury Swiss spa. ... more   less 
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Also Known As:
Swissotel Merchant Court Hotel Singapore
Swissotel Merchant Court Singapore

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