We arrive on a late flight from NZ, no reservation. Showed copy of all documentation from travel agent in New Zealand confirming reservation. Receptionist did not believe us. Charged us $500 on Visa card to cover bar tab and room even though all documentation re hotel stated it had been pre-paid. Room given was 2 double beds in the same room (it was our honeymoon) in a very mediocre part of the hotel. Interior run-down, bathroom tiles broken and cracked. Breakfast average and nothing special. My husband and I had just spent 3 weeks going through Vietnam and Koh Samui staying in 4 & 5 star hotels, this one was the worst of all. What made the experience really poor was staff treated you with indifference. A lot of staff whilst spoke English did not understand English and therefore communication difficult. If you smoke there is nowhere in the hotel for guests, you have to go to Clarke Quay (river) to do so. The hotel started my experience in Singapore badly and in the end I was happy to check out early and spend the balance of my stay at the airport until I flew home. Really disappointed as I had looked forward to that part of the trip. Just as well we didn't spend 10 days there as we were going to originally. This experience has made me think twice of ever going through Singapore as a stop-over.
- Official Description (provided by the hotel):
- Swissotel Merchant Court, Singapore offers the best of both worlds: a central-city location and resort-style ambience. The hotel is ideally located on the banks of the Singapore River, next to Clarke Quay Mass Rapid Transit (MRT) station. Facilities including two award-winning restaurants, one contemporary bar, a resort-style swimming pool, 24-hour Fitness Centre and Purovel Spa & Sport, the region's first luxury Swiss spa. ... more less
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- Also Known As:
- Swissotel Merchant Court Hotel Singapore
- Swissotel Merchant Court Singapore