We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great location and perfect for families”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Swissotel Merchant Court Singapore
Ranked #36 of 317 Hotels in Singapore
Certificate of Excellence
Reviewed June 5, 2014

We chose this hotel for a family get-together and it proved ideal for our grandchildren and their parents. Their interconnecting rooms were great and the facilities for the children were impressive. (The hotel had asked in advance for their ages.) My husband and I had a Swiss Advantage room which seemed no different in size and furnishings from a classic room except that we had a nespresso machine and our wi-fi was free. We appreciated the iron and ironing board and we also had a nice view over to the river.
The hotel looks rather dated and we found the reception area rather dreary but the swimming pool was excellent.
When booking our accommodation (which we did direct) we had to make various changes over the months but my emails were always answered promptly and efficiently and all our requirements were met. However at the hotel not all the reception staff seemed totally competent; despite having received written confirmation that a cot would be provided for our grandson we were told on arrival that we could have a cot 'if one was available'. Until a senior manager intervened it was also said to be impossible for us to pay for our family's rooms in advance.
As tourists we thought the hotel was in a perfect location - right next to the MRT station and with numerous restaurants along the quays.

  • Stayed: May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jinty27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, General Manager at Swissotel Merchant Court Singapore, responded to this reviewResponded June 16, 2014

Dear Jinty27,

Thank you for the kind review on your recent stay with us at Swissôtel Merchant Court. I am pleased to hear that you and your family had an enjoyable stay with us but allow me to apologise for the areas that did not meet with your expectations. My team and I look forward to your return visit soon.

Warm regards,
Rainer Tenius
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (5,045)
Traveler rating
Traveler type
Time of year
Language
  • More languages

2,298 - 2,304 of 5,046 reviews

Reviewed June 5, 2014

Great location although a little noisy.
Room was very good and balcony over the canal was lovely. The WiFi was really good with no dropouts ...
Would return to this motel if we head to Singapore again.

  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts
Thank Kim T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, General Manager at Swissotel Merchant Court Singapore, responded to this reviewResponded June 16, 2014

Dear Kim T,

Thank you for choosing kind review. I am pleased to hear that you and your partner enjoyed your stay with us. My team and I are honoured by your support and we look forward to welcoming you again in the near future.

Warm regards,
Rainer Tenius
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 5, 2014

An attractive property in a great location. Staff were very welcoming. Comfortable rooms and spacious bathrooms. No noise from Clarke Quay in the rooms. Lovely pool/poolside area. Great breakfast buffet.


  • Stayed: May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts
Thank JaneW255103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, General Manager at Swissotel Merchant Court Singapore, responded to this reviewResponded June 16, 2014

Dear JaneW255103,

Thank you for choosing Swissôtel Merchant Court as your preferred accommodation in Singapore. I am truly pleased to note that you and your friends have enjoyed your stay with us. My team and I look forward to welcoming you again on your next return soon.

Warm regards,
Rainer Tenius
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 4, 2014

First time staying in a Swissotel. We had a free room upgrade as we booked directly via the hotel website. We were impressed with the upgraded room (free wifi, Nespresso coffee machine, TWG tea bags, toothbrushes, bathrobes etc) and the complimentary chocolates yummy - a nice touch. Room was spacious and very clean. Location is good, next to the MRT station and also within walking distance to Chinatown. Stayed for 2 nights and will return for more.

Room Tip: Book your room directly via the hotel website for the free upgrade. Well worth it.
See more room tips
  • Stayed: May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank kykhoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, General Manager at Swissotel Merchant Court Singapore, responded to this reviewResponded June 16, 2014

Dear kykhoo,

Thank you for choosing to stay at Swissôtel Merchant Court on your visit to Singapore. I am pleased to hear that you and your family enjoyed the convenience of our hotel location, our chocolates, the comfort of our rooms and our Swiss hospitality. My team and I are truly heartened by your support and we look forward to welcoming you again in the near future.

Warm regards,
Rainer Tenius
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 4, 2014

Used this hotel for a 2 night stop over on the way to Brisbane. This hotel is clean and roomy, it's big plus is its location. It is right next to Clarke Quay, which is a wonderful place to eat and get transport. The 'hop on hop off' bus is just the other side of the Quay. China town is just around the corner. The airport was about 15 mins in a taxi. We stayed on a B &B package and found the breakfast good quality and plentiful. Downside no wifi but that didn't matter too much as there is a Starbucks just outside with free wifi.

  • Stayed: February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Linda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, General Manager at Swissotel Merchant Court Singapore, responded to this reviewResponded June 16, 2014

Dear Linda M,

Thank you for your kind review. I am pleased to hear that you and your partner had an enjoyable stay with us. I would like take this opportunity to invite you to join as our Swissôtel Circle member, where you will be able to enjoy free Internet access at all Swissôtel Hotels & Resorts worldwide. Membership is complimentary and can be applied on www.circle.swissotel.com. My team and I look forward to welcome you back again at Swissôtel Merchant Court.

Warm regards,
Rainer Tenius
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 4, 2014

Spent more to upgrade to Executive Club Option which was great decision. Enjoyed the bigger room and service plus the exclusive area for breakfast and happy hour with great outlook. Food was great for breakfast and the evening offerings were a delight with great selection of free drinks. Staff were very obliging.

  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts
Thank Kevin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, General Manager at Swissotel Merchant Court Singapore, responded to this reviewResponded June 16, 2014

Dear Kevin B,

Thank you for your kind review and compliments. I am delighted to hear that you and your partner enjoyed our Swiss hospitality and the Executive Club Lounge benefits. My team and I look forward to your return visit in the not too distant future.

Warm regards,
Rainer Tenius
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 4, 2014

Warm, confortable, feel at home with splendid getaway experience! Food and service are memorable especially hospitality of people serving you at the breakfast time. Strongly recommended for anyone to stay :)

  • Stayed: May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts
Thank Charles_Kelly2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, General Manager at Swissotel Merchant Court Singapore, responded to this reviewResponded June 16, 2014

Dear Charles_Kelly2014,

I am humbled by your kind review. I am delighted to note that you have enjoyed our Food & Beverage offerings and our Swiss hospitality. My team and I look forward to welcoming you at Swissôtel Merchant Court soon.

Warm regards,
Rainer Tenius
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Singapore hotels
The Quays
Novotel Singapore Clarke Quay
The Quays
Park Hotel Clarke Quay
Park Hotel Clarke Quay
#56 of 317 in Singapore
4,463 reviews
Show Prices
Show Prices
Show Prices
PARKROYAL on Pickering
#26 of 317 in Singapore
3,111 reviews
The Quays
Park Regis Singapore
Park Regis Singapore
#63 of 317 in Singapore
3,820 reviews
Naumi Hotel
#18 of 317 in Singapore
2,362 reviews
Show Prices
Show Prices
Show Prices

Been to Swissotel Merchant Court Singapore? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Swissotel Merchant Court Singapore

Address: 20 Merchant Road, Singapore 058281, Singapore
Phone Number:
Location: Singapore > Singapore > The Quays
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Spa Hotel in Singapore
#31 Family Hotel in Singapore
#36 Luxury Hotel in Singapore
#36 Romantic Hotel in Singapore
#40 Business Hotel in Singapore
Price Range: $156 - $327 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Swissotel Merchant Court Singapore 4.5*
Number of rooms: 476
Official Description (provided by the hotel):
Swissotel Merchant Court, Singapore offers the best of both worlds: a central-city location and resort-style ambience. The hotel is ideally located on the banks of the Singapore River, next to Clarke Quay Mass Rapid Transit (MRT) station. Facilities including two award-winning restaurants, one contemporary bar, a resort-style swimming pool, 24-hour Fitness Centre and Purovel Spa & Sport, the region's first luxury Swiss spa. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Fairmont Hotels, Agoda, Hotels.com, Travelocity, Ctrip TA, Expedia, Orbitz, Hotwire, Cancelon, TripOnline SA, HotelQuickly, getaroom.com and Evoline ltd so you can book your Swissotel Merchant Court Singapore reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Swissotel Merchant Court Hotel Singapore
Swissotel Merchant Court Singapore

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing