We chose this hotel for a family get-together and it proved ideal for our grandchildren and their parents. Their interconnecting rooms were great and the facilities for the children were impressive. (The hotel had asked in advance for their ages.) My husband and I had a Swiss Advantage room which seemed no different in size and furnishings from a classic room except that we had a nespresso machine and our wi-fi was free. We appreciated the iron and ironing board and we also had a nice view over to the river.
The hotel looks rather dated and we found the reception area rather dreary but the swimming pool was excellent.
When booking our accommodation (which we did direct) we had to make various changes over the months but my emails were always answered promptly and efficiently and all our requirements were met. However at the hotel not all the reception staff seemed totally competent; despite having received written confirmation that a cot would be provided for our grandson we were told on arrival that we could have a cot 'if one was available'. Until a senior manager intervened it was also said to be impossible for us to pay for our family's rooms in advance.
As tourists we thought the hotel was in a perfect location - right next to the MRT station and with numerous restaurants along the quays.
- Official Description (provided by the hotel):
- Swissotel Merchant Court, Singapore offers the best of both worlds: a central-city location and resort-style ambience. The hotel is ideally located on the banks of the Singapore River, next to Clarke Quay Mass Rapid Transit (MRT) station. Facilities including two award-winning restaurants, one contemporary bar, a resort-style swimming pool, 24-hour Fitness Centre and Purovel Spa & Sport, the region's first luxury Swiss spa. ... more less
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- Also Known As:
- Swissotel Merchant Court Hotel Singapore
- Swissotel Merchant Court Singapore