This is the second time we’ve stayed here and my opinion remains the same about the Swissotel Merchant Court – great location but with lots of room for improvement.
We’d emailed ahead and then asked again for a quiet room on a high floor. We were provided with one on the 2nd floor (the first one that actually has rooms on it!!), right by the lifts and on the main thoroughfare to the laundry, gym and pool!!
The pool itself is great affording excellent views out over Clarke Quay but would benefit from a dozen or so more sunbeds – on the upper deck perhaps? Our room was a classic (entry level) and although a bit tired had everything needed for a comfortable stay – tea \ coffee facilities \ 2 x bottle water free per day (also by the pool) \ loads of power points with UK sockets etc. What I find really annoying though is the internet; you can have it, no problem – for s$15 per day. Need it faster. S$25 per day please. Ridiculous in my opinion in this day and age and you can’t even get it free in the lobby if you’re a classic room customer.
The concierge service though is excellent and I think that with some cosmetic changes and a few policy reviews, this hotel could be very good indeed.
- Free Wifi