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“Terrific location, very comfortable hotel and lovely staff” 4 of 5 bubbles
Review of Swissotel Merchant Court Singapore

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Swissotel Merchant Court Singapore
Ranked #39 of 309 Hotels in Singapore
Certificate of Excellence
Brisbane, Australia
Level Contributor
99 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Terrific location, very comfortable hotel and lovely staff”
4 of 5 bubbles Reviewed October 17, 2013

This hotel is in a great location on Clarke Quay and with the MRT station close by (great system). Chinatown is also only 2 blocks away. You can get good deals if Singapore doesn't have anything major on and I booked through an online site.

When I arrived they didn't have my booking and I don't know who's fault it was but I had the booking confirmation with me thank goodness, so it wasn't a problem. Good lesson there - always have a copy of your confirmation! I did have to take a lesser room though but I was on my own so a single bed wasn't a huge drama.

Breakfast was included and has a great variety which suit just about everyone. The hotel had both business and holiday guests and as expected in Singapore the staff were excellent.

Two issues though:

- wifi cost $15 for 24 hours which is way too much. Why isn't it free?? This is a hotel rip off. Of course Swissotel is not alone in this in Singapore. After Singapore I went to Cambodia and no issue with free wifi there.

- I also have a problem with lots of hotels (sorry to load it on Swissotel) - now favouring duvet bedding without even a separate sheet. Not everyone wants to sleep in an icebox so they don't overheat from the duvet. I understand it cuts down on housekeeping but sheets and blankets would probably cut down on air conditioning costs!

All this aside, Merchant Court is a very nice hotel, in a great area and I'd definitely go back.

  • Stayed October 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sharon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court Singapore, responded to this review, October 21, 2013
Dear ShazAus21,

Thank you for your review on your recent stay with us at Swissôtel Merchant Court. We are pleased to learn that you enjoyed the comfort and our Swiss hospitality and we look forward to your next visit soon.

Warm regards
Swissôtel Merchant Court
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,253 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (653)
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English first
Perth, Australia
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed October 16, 2013

This is our fourth stay at the Merchant and was by far the best. The hotel is located right above the Clark Quay MRT. There is a large supermarket under Liang Court just across the river and there are plenty of restaurants within a 5 minute walk. Robertson Quay is about a 15 minute walk and Boat Quay about a 10 minute walk....both have plenty of places to eat. It is an easy walk to the Raffles and Chimes. Chinatown is a 10 minute walk or is one stop away on the MRT. Orhard Road is probably walkable but the MRT is far less strenous in the heat and humidity and will take far less time and in airconditioned comfort!
The hotel staff are fantastic and we had the privelege of meeting the general manager, Rainer Tenius. We did advise the hotel on making our booking that it was our 35th wedding anniversary. We arrived at our room where there was a bottle of red wine, fresh friut and a personally written welcome card from from the general manager. Fantastic!!
The staff were without exception, polite, courteous and friendly. We have read reports where guests have complained about the staff? Well....we found every staff member to be professional and most helpful, from the concierge (same guy was there on our first vist in 2007!) to reception, restauarant and housekeeping. On this trip we were accompanied by our daughter and son-in-law and the housekeeping staff even folded their clothes that were left on the bed......that is what I call going above and beyond. To give you an idea how good the staff are, we were at reception and there was a gentleman (we won't say where he was from) who was obviously not happy. The girl at reception was smiling the whole time this guy complained and was most professional. Personally we were amazed at how composed she was. Very well done!
We stayed in a Premier room overlooking the Singapore River and Clark Quay precinct. It comes with unlimited WiFi....has a balcony with great views and a Nespresso machine (very handy!)This is bigger than the standard room and with a larger bathroom. It still has a shower over a bath. The only thing to be aware of is the music from the restaurants and bars across the river that will go on till reasonably late at night. If you don't like music, we suggest you ask for a different room. Personally, we were out and about at night and the music was not an issue for us.
We love the pool as it is secluded and not looked over by tall buildings like some other hotels.
The buffet breakfast at the Ellenborough Cafe has everything you could ask for. By the way, if you are lactose intolerant, they do have soy milk but you have to ask the staff for it.
One other thing is ease of getting to and from the airport by taxi (you could do it by train but we like to support the taxi drivers). The cost this trip was SGD$17 each way for four people, FAR cheaper than paying for transfers through an agent. It was interesting that both taxi drivers said getting to and from the Merchant to the airport was easy and quick, takes about 20 minutes depending on the time of day.
If you don't like using the MRT, a taxi to Orchard Road costs around SGD$8.50, Marina Bay Sands about SGD$6.00 and Vivo (gateway to Sentosa) around SGD$10.00. The taxis take up to four people so it is on a par with the MRT for cost. We did use the taxis a few times just to compare. For the four of us is was very comparable to the MRT....and you do get a chance to chat to the driver and get up to date info on what is happening and best places to go.
The Merchant ticks all the boxes for us.

Room Tip: You will hear music till reasonably late at night in the Premier rooms. The rooms at the "rear...
See more room tips
  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bill_chris58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court Singapore, responded to this review, October 21, 2013
Dear bill_chris58,

Thank you for your compliments. We are honoured to be part of the celebration of your special occasion and take delight in noting that you and your partner had a truly enjoyable stay with us. Thank you once again for choosing Swissôtel Merchant Court and we look forward to welcoming you back for another memorable visit soon.

Warm regards
Swissôtel Merchant Court
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Munich, Germany
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed October 15, 2013

I have stayed at the Merchant Court two times now. Its my preferred hotel in this busy city. You feel like in a quite holiday resort right in the heart of Singapore. The new rooms are comfortable and still look up to date. The pool is the hotel´s hightlight in my opinion. Of course as many people before me have said, the location rocks! Public transport, entertainment and shopping just a few steps away.

Highly recommended...

  • Stayed January 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mex S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court Singapore, responded to this review, October 21, 2013
Dear Mex Y,

Thank you for choosing Swissôtel Merchant Court as your preferred accommodation on your visit to Singapore and we are pleased to hear that you had an enjoyable stay with us. We look forward to welcoming you back in the near future.

Warm regards
Swissôtel Merchant Court
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed October 12, 2013

Best spot for exploring wonderful Singapore. MRT around the corner and Clark Quay only meters away. Did not eat breakfast as it is $30 for all of the normal fare. Go across the street to the mall. Rooms were great, big and clean and nice amenities. No Wifi unlike every other Sth East Asian cityt we visited. Wonderful pool but be careful when asking for drinks. Ordered a vodka and OJ and said yes when barman asked if we would like fresh OJ. Shocked and angry when the bill for 2 drinks was $56! $12 of which was fro the OJ. The vodka was the most expensive one they served. They need to have a policy where they inform the guest they are about to rip them off and let the guest make a choice. Sick of hearing oh well thats Singapore. Maybe would stay again.....

  • Stayed October 2013, traveled with friends
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank dax11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court Singapore, responded to this review, October 21, 2013
Dear dax11,

Thank you for sharing your experience with us. We are pleased that you and your friends enjoyed your overall stay with us at Swissôtel Merchant Court and we hope to see you return in the near future.

Warm regards
Swissôtel Merchant Court
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hanoi, Vietnam
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed October 11, 2013 via mobile

Great location, comfortable room, on the doorstep of Clark Quay but I think free wifi is a must these days and it was not included. Also the bar and restaurant prices, like most of Singapore, we're inflated. Overall, quite satisfactory.

Stayed October 2013, traveled as a couple
Helpful?
Thank Susan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court Singapore, responded to this review, October 21, 2013
Dear Susan R,

Thank you for your sharing your stay experience with us. We are glad that you enjoyed your stay and we look forward to welcoming you back to Swissôtel Merchant Court in the near future.

Warm regards
Swissôtel Merchant Court
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
1 review
4 of 5 bubbles Reviewed October 10, 2013

It's a comfort hotel that for relaxing.
Good location, near Clarke Quay to have a drink with friends.
Also can enjoy the seafood dining with friends.
Delicious Singapore spicy crab, black pepper carb.

Internet access provided by hotel was fast enough for surfing internet.

  • Stayed October 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Swissotel

Helpful?
Thank Yin On Simon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court Singapore, responded to this review, October 21, 2013
Dear Yin On Simon C,

Thank you for choosing Swissôtel Merchant Court on your visit to Singapore and we are pleased to learn that you and your friends had an enjoyable stay with us. We look forward to welcoming you back in the near future.

Warm regards
Swissôtel Merchant Court
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
zambales
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 bubbles Reviewed October 10, 2013

very good location!!! few steps away from clarke quay which is great so you can just crawl to your room when you are absolutely annihilated....walking distance to everything....chinatown...train station....boat quay.

Only complain tho is it s a very noisy hotel ....you can hear people walking in the corridor, housekeeping cleaning the room on the next floor, room next door opening and closing the closet, flushing the toilet, having a shower, talking ...considering we asked for a room away from clarke quay imagine the additional noise if we did not?

it was a saturday night and we had a few drinks in clarke quay when we went back to the hotel we were starving so we ordered room service...we had fish and chips and a congee...well the fish and chips was cook in old oil and it was sickening and the congee is tasteless....good thing we never bothered booking a room with breakfast...starbucks is just around the corner by the way and all other good resto

yes the price is cheap as they say ...you get what you paid for i do not think we are going to stay here again.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank airpigdiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court Singapore, responded to this review, October 21, 2013
Dear airpigdiver,

We would like to extend our sincere apology for the disappointment caused on your recent stay with us. Please be assured that we are constantly looking into every area so as to improve our level of standards and offerings.

Thank you for taking time to share your experience and we hope for an opportunity to welcome you back and provide you with warm hospitality and service standards that you have come to expect.

Warm regards
Swissôtel Merchant Court
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swissotel Merchant Court Singapore

Property: Swissotel Merchant Court Singapore
Address: 20 Merchant Road, Singapore 058281, Singapore
Phone Number:
Location: Singapore > Singapore > The Quays
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Spa Hotel in Singapore
#36 Romantic Hotel in Singapore
#37 Family Hotel in Singapore
#39 Luxury Hotel in Singapore
#40 Business Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Swissotel Merchant Court Singapore 4*
Number of rooms: 476
Official Description (provided by the hotel):
Swissotel Merchant Court, Singapore offers the best of both worlds: a central-city location and resort-style ambience. The hotel is ideally located on the banks of the Singapore River, next to Clarke Quay Mass Rapid Transit (MRT) station. Facilities including two award-winning restaurants, one contemporary bar, a resort-style swimming pool, 24-hour Fitness Centre and Purovel Spa & Sport, the region's first luxury Swiss spa. ... more   less 
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Also Known As:
Swissotel Merchant Court Hotel Singapore
Swissotel Merchant Court Singapore

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