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“Excellent hotel, friendly service, great location!” 4 of 5 bubbles
Review of Swissotel Merchant Court Singapore

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Swissotel Merchant Court Singapore
Ranked #49 of 308 Hotels in Singapore
Certificate of Excellence
Adelaide
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Excellent hotel, friendly service, great location!”
4 of 5 bubbles Reviewed July 20, 2013

I stayed at the Swissotel Merchant Court in July 13 for 7 nights with my husabnd and 2 children (12 and 16years). We had a lovely stay and didn't want to leave. The staff were all warm and friendly especially Gordon on the check-in desk and the young lady who greeted us for breakfast each morning (unfortunately I have forgotten her name). The rooms were clean and the breakfast was exceptional with so much selection. There was any type of breakfast you could think of. The hotel is in a fantastic location. The MRT is across the road and there are so many restaurants and fast food chains right at your doorstep along Clark Quay. I would thoroughly recommend this hotel to anyone from families, couples to executives. My only criticism could be that the beds were too firm for my liking, but that could be personal preference. The lovely staff, excellent service and great location far outweigh a firm bed.

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Swissotel

Helpful?
2 Thank Petlis_16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court Singapore, responded to this review, July 28, 2013
Dear Petlis_16,

Thank you for recognising our team’s commitment to create memorable hotel experiences for every guest. We will convey your compliments to them.

We are delighted to learn that you and your family enjoyed the breakfast selection at our award-winning Ellenborough Market Café and hope to welcome you and your family back, hopefully in the not too distant future.


Warm regards
Swissôtel Merchant Court
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,054 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (627)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
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English first
Perth, Australia
Level Contributor
74 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed July 20, 2013

Great rooms and wonderful service and right on the banks of Clarke quay and the city. The staff were very attentive and there were lots of extras in our room and with the service. We would definitely stay here again

  • Stayed July 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank vickic16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court Singapore, responded to this review, July 28, 2013
Dear vickic16,

We are pleased to hear that you are satisfied with our team’s service and will certainly look forward to welcoming you back on your next trip to Singapore.


Warm regards
Swissôtel Merchant Court
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed July 19, 2013

Stayed here for a few nights late April 2013. Good location with plenty of eateries nearby and an easy walk to Chinatown for cheap eats and shopping. Plenty to do along the river and a short cab ride to nearly anywhere. Great access to the MRT which is the only way to travel in Singapore.

The check-in was smooth and the hotel is quite nice with a good pool and spa area - restaurant pool-side good,

Rooms are large (but tired) and in Singapore would have to say value for money.

Room Tip: Definitely worth an upgrade from a "tired" Classic room to an Executive (or higher).
See more room tips
  • Stayed April 2013, traveled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Travelap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court Singapore, responded to this review, July 28, 2013
Dear Travelap,

Glad you enjoyed your stay and we look forward to welcoming you back to Swissôtel Merchant Court for another unforgettable experience.


Warm regards
Swissôtel Merchant Court
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quakers Hill
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 19, 2013

Very happy with our stay, would definately stay again. Excellent fitness, pool and executive facilities. Catered for my family needs very well. high level of friendly and efficient service throughout the whole hotel. Well located and maintained.

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Swissotel

Helpful?
Thank James R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court Singapore, responded to this review, July 28, 2013
Dear James R,

Thank you for sharing your experience with us on TripAdvisor.

We are happy to learn that you enjoyed the hotel’s facilities and our Swiss hospitality.

Hope you had a fun-filled family vacation in Singapore and we look forward to welcoming you and your family back soon.


Warm regards
Swissôtel Merchant Court
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 19, 2013

If you are looking for a comfortable yet refreshing stay along one of the most beautiful rivers of Singapore, this is the place to be. Excellent service from the team of Swissotel will make you smile. I know i enjoyed my stay, and i know you will too.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Swissotel

Helpful?
1 Thank Wei Jing H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court Singapore, responded to this review, July 28, 2013
Dear Wei Jing H,

Thank you for choosing Swissôtel Merchant Court as your preferred accommodation and we are pleased to hear that you had a pleasant stay.

We hope to see you again, hopefully in the not too distant future.


Warm regards
Swissôtel Merchant Court
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland
Level Contributor
25 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed July 19, 2013

The Stamford name is one that is synonymous with luxury. This hotel doesn't quite live up to that reputation. The staff member at check in was great. The room with a pool and clarke quay view and large king bed was comfortable but small. The bed was showing signs of age. The bathroom was a bit old and the sink tap had no pressure what so ever. The nozzle spray style should be replaced with a standard single stream tap.

The location across the road from the MRT is convenient and places you with easy access to a lot of Singapore. A standard hotel with standard rooms - an enjoyable stay but not a memorable one.

Stayed February 2013, traveled with family
Helpful?
1 Thank engineerJ87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court Singapore, responded to this review, July 28, 2013
Dear engineerJ87,

Thank you for sharing your feedback.

We sincerely regret to learn that your recent stay with us was not up to your expectations. However, we wish to assure you that we always strive to ensure the best possible experience for our guests during their stay.

We look forward to the opportunity of welcoming you back and provide you with warm hospitality and high service standards that you have come to expect.


Warm regards
Swissôtel Merchant Court
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level Contributor
62 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed July 18, 2013

This was the second week of a business trip having spent the first week in Taipei and then moving on to Singapore. I arrived on a Saturday and the family to join me a day later.

I had arranged for an extra bed in the room for my daughter (15), but days before my arrival, she said it would be good if she didn't have to share with mum and dad. Said I would see what I could do.

On arrival I was greeted by Gordon at reception and told him of my problem, what a wonderful young man and a great management team behind him, it took some doing but he managed to sort out adjoining rooms for me, just meant I had to change rooms after the first night, but that was not a problem. this was service excellence.

When my wife and daughter arrived on the Sunday night (after a few problems of their own with flights from Aus) the extra formalities at check-in were over in a flash as Gordon was on duty again and knew what was happening.

The rooms are big and clean and with the ability of the adjoining rooms to create a single entry from the hall the family was certainly pleased.

The location is great being right on Clarke Quay and close to China town.

The pool area and Blue Potato are great and with the wireless I even managed to spnd a few hours on the Sunday whilst waiting for the family to arrive, doing real work by the pool side, even managed to empty my inbox.

This is the 3rd or 4th time I have stayed here and will again make it my #1 choice in Singapore, it may not be as flashy as some of the others but location and Service are excellent.

  • Stayed July 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ross L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SingaporeMerchantCT, Public Relations Manager at Swissotel Merchant Court Singapore, responded to this review, July 28, 2013
Dear Ross L,

The hotel takes pride in creating memorable hotel experiences for our guests and we are thrilled that Mr Gordon made your stay an excellent one. Your compliments motivate us in our continuous pursuit for perfection.

We hope you had a great time in Singapore during your business trip and short family vacation, and will certainly look forward to welcoming you and your family back for another wonderful experience at Swissôtel Merchant Court.


Warm regards
Swissôtel Merchant Court
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swissotel Merchant Court Singapore

Property: Swissotel Merchant Court Singapore
Address: 20 Merchant Road, Singapore 058281, Singapore
Location: Singapore > Singapore > The Quays
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Spa Hotel in Singapore
#36 Romantic Hotel in Singapore
#37 Family Hotel in Singapore
#40 Business Hotel in Singapore
#47 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Swissotel Merchant Court Singapore 4*
Number of rooms: 476
Official Description (provided by the hotel):
Swissotel Merchant Court, Singapore offers the best of both worlds: a central-city location and resort-style ambience. The hotel is ideally located on the banks of the Singapore River, next to Clarke Quay Mass Rapid Transit (MRT) station. Facilities including two award-winning restaurants, one contemporary bar, a resort-style swimming pool, 24-hour Fitness Centre and Purovel Spa & Sport, the region's first luxury Swiss spa. ... more   less 
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Also Known As:
Swissotel Merchant Court Hotel Singapore
Swissotel Merchant Court Singapore

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