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“Make sure you include breakfast!”

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Swissotel Merchant Court Singapore
Ranked #33 of 312 Hotels in Singapore
Certificate of Excellence
Perth, Western Australia
Level 6 Contributor
154 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
“Make sure you include breakfast!”
Reviewed May 20, 2011

Why include breakfast? Well, although the hotel is located in a great spot for night action, we found it quite difficult to source brekky! :) Like most Asian cities, nothing really gets going until around 10am, including food outlets. So you're pretty much stuck until then for breakfast options (besides Starbucks and Toast at the adjacent mall).

The hotel itself? Small rooms, but recently renovated and well-designed. So compact yet cute sums it up. No complaints here! Service was also fantastic, with all staff knowledgeable and helpful. I had down that it was my birthday during our stay at the hotel and we were surprised with a cake! Yummo!!

At first we LOVED the location (being able to go out at night at Clark/Boat Quay was fab) but we ended up going to a lot of places on the green MRT line - which involved a few switches etc. In hindsight, we would have been better off at the other Swissotel... but there's always gotta be a reason to go back to Singapore, right?

Room Tip: Book online to get a free upgrade if availabl
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  • Stayed April 2011, traveled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank Pennae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Auckland Region, New Zealand
Level 6 Contributor
56 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed May 16, 2011

My wife and I have just returned from a 10 day holiday in Singapore.

We split our stay between the Swissotel and the Carlton.

The staff and service provided at the Swissotel is excellent. All staff we encountered were friendly and very helpful.

We were originally due to arrive at the beginning of May but due to unforeseen circumstances we had to cancel . The booking was through Expedia and was non-refundable, we were expecting to lose our money but thanks to the kind staff at the Swissotel they were more than happy to reschedule our trip at no extra costs.

We were in a business advantage room. Whilst the living area and bed were great I have to admit with some of the other reviewers that the bathroom area needs renovating. It's not overly bad but is in need of tidy up.

Apart from this one fault everything else about the place was excellent.

The pool area is great. Gets all day sun and is a nice way to wind down after a busy day. The Blue Potato bar and bistro is great. The food and drink are reasonably priced. We had breakfast there twice and found the food to be excellent.

We used the gym daily. There is a good selection of cardio machines and weights. There is also a steam room and sauna in the changing area.

One of the best things we found about the Swissotel was the laundry facilities on the 2nd floor. It costs $8 for a wash and a further $8 for the dryer. You'll appreciate this service when you see the price Hotels charge for laundry. There are laundrettes nearby but do not offer same day services.

The MRT is located opposite in The Central Shopping Center. There are plenty of places to eat either in the basement at the shopping center or at Clarke Key, or alternatively if you're wanting a more down to earth and unpretentious eating experience, the Lau Pa Sat, Maxwell Street and Smith Street hawker centers are all near by and are easily within walking distance.

Overall we found the Swissotel to have a nice laid back feel to it accompanied by friendly and helpful staff.

We thoroughly enjoyed our stay here and would highly recommend it to others.

  • Stayed May 2011, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
5 Thank jbg7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 15, 2011

Our 4 day stay was marred by the renovations taking place immediately surounding our room. Jack hammer style drills on and off throughout the day. We also found the music venues nearby commenced around 22.00 and continued until the early hours between 3 am and 5 am. Traffic noise was also easily heard. The hotel could use double glazing to reduce the latter two problems.
Also their tariff for using internet is exorbitant at S$30 plus tax per 24 hour period or the alternative offered to us which was to upgrade our room S$40 plus tax per day which we chose. As the renovations (which we were not told about) were in the immediate vicinity we are not sure that this was the right choice.
On the other hand the beds were comfortable, the room was clean and the bathroom was good. The pool and breakfast were also good.
This is our second stay at this hotel but as the purpose of our stay was to wind down it has not lived up to expectations.

  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AussiesAbroad1730
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 15, 2011

Stayed one night in May. We cancelled our second night. The cost was high compared to what you got. The beds were very hard and if you have a bad back, you won't be able to sleep! When we asked for a different room, we were told all the beds were the same. For the price you pay, you would expect better service.

  • Stayed May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rachel250
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wells, United Kingdom
Level 6 Contributor
152 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed May 13, 2011

Unfortunately we arrived at the hotel around 10:00 and we did not get into our room until 14:30 - a long time to hang around as we were only offered seating in the entrance lobby. Room was satisfactory, take breakfast outdoors by the pool as the quality of food and service is 100% better (possibly 1000%). The cost of drinks in the bar is excessive, when I asked why, the government was blamed. Clark Quay on your doorstep. Good value gift/souvenier shop in foyee

Room Tip: Contact hotel to clarify availability
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  • Stayed February 2011, traveled as a couple
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Helpful?
Thank spain0809
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lutonm, England
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 9, 2011

A gem of a hotel. Rooms lovely, staff wonderful and perfectly located for sightseeing. Both breakfast and evening meals are buffet style with a wondrous selection of food. A pool area with a view of Singapore skyline. You are steps away from dozens of restaurants. The metro station is round the corner. Only 3 stops to Sentosa Island for Universal Studios and lots of other tourist attractions. Taxi's are very cheap !!

  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Helpful?
Thank thedecents
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level 6 Contributor
102 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 211 helpful votes
Reviewed May 7, 2011

I booked the family plan, which is 2 adjoining rooms at a cost of full price for the first room and half price for the second room for myself, my wife and our 2 kids (ages 12 and 9). When we arrived, we were given 2 rooms on the second floor and they were, in a word, disgusting. They were filthy, they smelled, the linens were stained, the walls were stained, and there were wires hanging from the wall where some device used to be. So I did something that I have never done, which is to call the manager and complain.

The manager and an assistant came in a flash, and could not have been nicer. They looked at the room, and after confirming the filth, they apologized profusely and immediately moved my family to 2 adjoining rooms on the executive level at no additional cost. Due to this exceptional customer service, I really wanted to love everything about the hotel. But there are negative issues that make this hotel simply average for Singapore, which has so many amazing hotel choices.

But to begin positively, the decor, furnishings - everything - about the executive floor and rooms are VASTLY superior to floor 2. It was like a completely different hotel. But the rooms a very small (even for Asia). One of the 2 rooms had wood floors, and the beds had rollers on them, so they would move by sitting on them, and would even move during sleep (like a roll-away bed). The mattress was thin and not even close to a typical Marriott or Weston mattress. While it is obvious that the floor (the 12th floor) was recently remodeled and looked fine, it was remodeled cheaply. When we were there, the room number sign outside the room actually fell off of the wall. The sink did not drain well.

The hotel is also going through construction. From the pool area, the facade of the hotel is covered in scaffolding and tarps. While this may be to remodel rooms such as our original room and I certainly have no fault with their need to renovate (long overdue...), travelers should simply beware that this construction is occurring.

But turning again to the positives, the location is fantastic, the front desk and concierge were great, and again, the manager's assistance in remedying the room situation was magnificent. However, the rooms are lacking (even the remolded ones) when compared to a luxury hotel.

Room Tip: Demand a room on a remodeled floor!
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  • Stayed April 2011, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank bagoda1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Swissotel Merchant Court Singapore

Property: Swissotel Merchant Court Singapore
Address: 20 Merchant Road, Singapore 058281, Singapore
Phone Number:
Location: Singapore > Singapore > The Quays
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Spa Hotel in Singapore
#33 Luxury Hotel in Singapore
#36 Romantic Hotel in Singapore
#37 Family Hotel in Singapore
#40 Business Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Swissotel Merchant Court Singapore 4*
Number of rooms: 476
Official Description (provided by the hotel):
Swissotel Merchant Court, Singapore offers the best of both worlds: a central-city location and resort-style ambience. The hotel is ideally located on the banks of the Singapore River, next to Clarke Quay Mass Rapid Transit (MRT) station. Facilities including two award-winning restaurants, one contemporary bar, a resort-style swimming pool, 24-hour Fitness Centre and Purovel Spa & Sport, the region's first luxury Swiss spa. ... more   less 
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Also Known As:
Swissotel Merchant Court Hotel Singapore
Swissotel Merchant Court Singapore

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