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“Family vacation”

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Swissotel The Stamford Singapore
Ranked #72 of 319 Hotels in Singapore
Certificate of Excellence
Reviewed May 2, 2014

I enjoyed my stay at your hotel. Every time t need to be talk to to the concierge, the one incharge lacks promptness when answering phone calls from our rooms, he gave some wrong information on church schedule.
I talked to the one of the person from the frontdesk, gave me the wrong location of bank that I need and found out it was already closed.

  • Stayed: April 2014, traveled with family
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Review collected in partnership with Swissotel Hotels & Resorts
1  Thank Rinna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelTheStamford, Hotel Manager at Swissotel The Stamford Singapore, responded to this reviewResponded May 21, 2014

Dear Rinna S,

Thank you for sharing your stay experience with us.

We are delighted to hear that you enjoyed your stay at Swissôtel The Stamford.

We have in the meantime also taken note of your feedback and would like to assure you that our front-line colleagues are well-equipped with the necessary knowledge to assist our guests with their queries. We recognise the importance of communicating accurate information to our guests, will most definitely reiterate and encourage our colleagues to proactively seek out the latest information updates on our locale, so as to be able to assist our guests most effectively.

Thank you once again and we look forward to your continued support for Swissôtel The Stamford.

Warm regards,
Jeff Ross
Hotel Manager

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3,949 - 3,955 of 8,274 reviews

Reviewed May 2, 2014

Excellent location in central Singapore, from here you can basically explore the entire city centre (by walk or MRT). The hotel has very good amenities (willow spa, yoga classes, gym, swimming pool) and a lovely breakfast with lots of European and Asian options. As you might expect from a 5 star hotel in Singapore, staff was very friendly.
Our room was very spacious and extremely clean, but lacked some character. We were on one of the top floors, which was great during the first days of our stay, as the view is really amazing, but because of the haze (June 2013) the view was quickly replaced by a thick smog. Unfortunately, the sliding balcony doors seemed a bit tired and weren’t closing a 100%, so some smoke could come through. Not sure if it’s possible to close doors/windows meticulously anyway, so maybe it was just unavoidable, but not very pleasant. Hotel management did inform all guest about the haze situation by letter and also the staff was very helpful providing information and advice when necessary.
The only minus I can think of: the elevators - there seem to be six, but they don’t seem to work all at the same time, which means you sometimes have to wait a couple of minutes or more before an elevator arrives.

  • Stayed: June 2013, traveled as a couple
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1  Thank Bes1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelTheStamford, Hotel Manager at Swissotel The Stamford Singapore, responded to this reviewResponded May 25, 2014

Dear Bes1,

Your review was such a good read! Thank you for taking the time to share the details of your stay with us, especially convenience of having a shopping mall attached to the complex and good amenities like the fully equipped gym. Regarding the room interior, I wish to inform you that we have future plans to provide a refreshing update to our guestrooms and your feedback on the sliding door and design will be shared with the relevant teams that are involved in this project. At the same time, I apologise for the long waiting time for the lifts. Given a hotel of this size, we are continuously looking for ways to improve the efficiency and manage heavy traffic flow of guests, so your feedback is well-appreciated.

Do keep us in mind on your next visit to Singapore, and I hope to have the pleasure of serving you again!

Warm regards,
Jeff Ross
Hotel Manager

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Reviewed May 2, 2014

I love this hotel. Make me feel like home. I will stay here again.
High and luxury with excellent service. I have been very happy. And look forward to stay in this hotel group for the next trip either business ir l

  • Stayed: April 2014, traveled as a couple
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Review collected in partnership with Swissotel Hotels & Resorts
1  Thank Chaninthorn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelTheStamford, Hotel Manager at Swissotel The Stamford Singapore, responded to this reviewResponded May 25, 2014

Dear Chaninthorn S,

Thank you for sharing your experience especially the excellent service from our service staff. It’s certainly our pleasure to make sure that we take good care of every aspect of your stay! We look forward to extending our Swiss hospitality to you once again!

Warm regards,
Jeff Ross
Hotel Manager

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Reviewed May 2, 2014

went for a business trip.e had few other several rooms.staff were very attentive and helpfull. speak good english.some staff seems working over 25 years. very supportive kitchen team.food room service not authentic though.overall satisfied.
house keeping very attentive, most of the buttons in the telephone not functioning in the room.
overal satisfied.

Room Tip: Try higher rooms if possible
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  • Stayed: April 2014, traveled on business
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1  Thank KCPRASAD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelTheStamford, Hotel Manager at Swissotel The Stamford Singapore, responded to this reviewResponded May 25, 2014

Dear KCPRASAD,

Thank you for choosing Swissotel The Stamford! Work aside, I’m so glad to hear that our team has made your every moment special and heartwarming, which is definitely the hallmark of our warm Swiss hospitality! At the same time, your feedback on the faulty guestroom telephone buttons has been shared with the relevant teams for follow-up.

Take care and see you soon!

Warm regards,
Jeff Ross
Hotel Manager

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Reviewed May 1, 2014

Directly above a prestigious shopping mall and the MRT station, it is centrally located with accessibility to shopping, gourmet, places of attractions...you name it...

Good for family and couples as you get to relax in the heart of the city.





  • Stayed: April 2014, traveled as a couple
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Review collected in partnership with Swissotel Hotels & Resorts
1  Thank miinicooper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 1, 2014

Stay out of any of the rooms below 38/F, they were all worn out and lack of maintance.

The location is unbeatable though. All the way shelted from MRT station and you can go to Espanlade without exposing yourself.

  • Stayed: April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts
2  Thank A K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelTheStamford, Hotel Manager at Swissotel The Stamford Singapore, responded to this reviewResponded May 25, 2014

Dear A K,

Thank you for the compliment on our excellent location! We do plan to refurbish our guestrooms soon, so do keep us in mind when you’re next coming back!

Warm regards,
Jeff Ross
Hotel Manager

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Reviewed May 1, 2014

Fifth stay. Most recent for 4 nights. Beds are hard and drainage in shower/bath could be improved. Wifi expensive but join their free circle club online before you go and it is free. Above the MRT, buses available close by and about a $ 20 taxi tide to airport in off peak. Plenty of reasonably priced eateries and a supermarket in basement level and a food court on level 2 or 3 in Raffles City next door.

Stayed: April 2014, traveled with family
1  Thank Linda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelTheStamford, Hotel Manager at Swissotel The Stamford Singapore, responded to this reviewResponded May 25, 2014

Dear Linda,

Thank you for the feedback. I appreciate your compliments on the convenience of the location with a wide variety of shops and restaurants in the area. At the same time, I am sorry to hear about your disappointment with the bed and bathroom, we will be sure to take note of the feedback in our regular rounds of property maintenance. I hope to welcome you back in the near future!

Warm regards,
Jeff Ross
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swissotel The Stamford Singapore

Address: 2 Stamford Road, Singapore 178882, Singapore (Formerly Swissotel The Stamford)
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Family Hotel in Singapore
#30 Spa Hotel in Singapore
#33 Romantic Hotel in Singapore
#38 Business Hotel in Singapore
#65 Luxury Hotel in Singapore
Price Range: $190 - $424 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Swissotel The Stamford Singapore 5*
Number of rooms: 1261
Official Description (provided by the hotel):
Conveniently located in the heart of Singapore, Swissôtel The Stamford is a deluxe hotel that boasts a prime Singapore location amid the diversions of the Raffles City shopping complex and just 20 minutes away from Singapore Changi International Airport. One of Southeast Asia's tallest hotel, Swissôtel The Stamford offers a luxurious range of 1,261 guestrooms and suites with a wealth of amenities and panoramic views of Singapore and Malaysia. It also boasts an impressive array of 16 restaurants and bars including the Equinox Complex, Singapore's most exciting dining and entertainment complex. The hotel also houses the 70,000 sq. ft. Raffles City Convention Center which comprises 27 meeting venues with technologically advanced business facilities and services. ... more   less 
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Also Known As:
Swissotel The Stamford Hotel Singapore
Swissotel Stamford Singapore
Swissotel Singapore
Swissotel The Stamford Singapore

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