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“Great Hotel”

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Swissotel The Stamford Singapore
Ranked #70 of 315 Hotels in Singapore
Certificate of Excellence
Cairo, Egypt
Level 6 Contributor
110 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Great Hotel”
Reviewed February 3, 2014

The hotel is simply GREAT. It's location is very centralized to every place.
The room is great and spacious enough to have a small family.
SPA in the hotel as well as the pool are marvelous, I enjoyed them very much.
Connection to a big market underneath is extremely beneficial specially that it has a lot of restaurants, super market and some other shops. Also there is a lot of restaurants and coffee shops around.
The only thing that annoyed me is the concierge staff. they always run to elevators having their trolleys to enter before you. they should wait till guests get in first.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tamer_Ismail_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelTheStamford, Manager at Swissotel The Stamford Singapore, responded to this review, February 3, 2014
Dear Tamer I,

I’m glad to hear that you had a great stay with us!

Your compliments on the hotel’s spacious room, marvelous facilities like spa and the convenient location with a wide variety of shops and restaurants in the area are greatly appreciated.

At the same time, we note your feedback on the concierge service and will direct it to the relevant department for follow-up. Your feedback will definitely help us serve you better on your next visit.

Thank you for choosing Swissotel The Stamford!

Warm regards,
Jeff Ross
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Sydney
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 3, 2014 via mobile

Very good location, close to mrt and situated next to shopping centre. Hotel lobby is constantly busy. Not too satisfied with my experience.. booked a double bed room 6 months in advance and got twin beds.. receptionist said it was busy to change. Furniture worn out and tv pretty small. Average

Stayed November 2013, traveled solo
Helpful?
Thank Linh C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelTheStamford, Manager at Swissotel The Stamford Singapore, responded to this review, February 3, 2014
Dear Linh C,

Thank you for the feedback!

We appreciate your compliments on the great location with a wide variety of shops and restaurants in the area.

At the same time, we note your feedback on the service and room conditions. Regarding the room conditions, we are glad to inform that plans are underway for refurbishment in the near future.

Rest assured that we will direct your feedback to the relevant departments for follow-up.

We hope to have the pleasure of serving you once again in the future!

Warm regards,
Jeff Ross
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
28 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 2, 2014

My mum and I stayed here for 5 nights in November and enjoyed it. The only fault was the interior of the room could have been a little nicer for the price we were paying. The service within the room was great. They even noticed my gym attire in the room and left me little running routes around the city on armbands that I could use.
We ate within the restaurant and it was nice but expensive compared to elsewhere. I would definitely stay here again as it is so central to everything and we had no trouble getting to other places from the hotel. It's also connected to a massive shopping centre with a wonderful food hall downstairs!

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ctkt199
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelTheStamford, Manager at Swissotel The Stamford Singapore, responded to this review, February 3, 2014
Dear ctkt199,

I'm glad that we were able to look after your every need during your stay. It was our pleasure!

We appreciate your positive comments on the hotel’s great service, nice restaurants and the convenient location and wide variety of shops and restaurants in the vicinity.

Regarding the room conditions, we are glad to inform that plans are underway for refurbishment in the near future.

Thank you for choosing Swissotel The Stamford!

Warm regards,
Jeff Ross
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
albany
Level 6 Contributor
108 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed February 2, 2014 via mobile

I thought this hotel was excellent. Service was great and we had a fantastic room on the 54th floor which had views of the harbour. I loved the opening doors with balcony. Bed was huge, room was beautiful and we had a spectacular view of the fireworks on Chinese New Year. Great location, with the MRT right beside it and some great eating places in the food court underneath. We didn't use their internet service as Starbucks offers free wifi and is just near the MRT entrance.

Stayed January 2014, traveled with friends
Helpful?
Thank cavamebri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelTheStamford, Manager at Swissotel The Stamford Singapore, responded to this review, February 17, 2014
Dear cavamebri,

I’m delighted to read that you had a excellent stay with us!

Your compliments on the hotel’s great service, fantastic room, spectacular views of the harbour, huge bed, beautiful room and the convenient location with a great variety of shops and restaurants in the area.

Regarding the wifi issue, you might like to know that all Swissotel Circle members are given complimentary internet access as one of the host of benefits.

Thank you for your valuable feedback and I look forward to welcoming you back in the near future!

Warm regards,
Jeff Ross
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
Level 4 Contributor
39 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed February 2, 2014 via mobile

I loved staying here. Great room with great view. Perfect central place for exploring Singapore. Just over the road from Raffles. Great great pool, perfect for recharging your batteries after a hectic day sightseeing. This was the perfect place to end my holiday. Book it!

Stayed August 2013, traveled as a couple
Helpful?
Thank horsforthhe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelTheStamford, Manager at Swissotel The Stamford Singapore, responded to this review, February 3, 2014
Dear horsforthhe,

I'm glad that we were the perfect place to end your holiday!

We appreciate your compliments on the hotel’s great room with a great view, great facilities like the pool and the perfect location to explore Singapore!

I look forward to welcoming you back in the near future!

Warm regards,
Jeff Ross
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level 4 Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed January 31, 2014

This was our 2nd time at the Swissotel The Stamford and we were not disappointed. We stay with 2 children (9 & 11) and find the rooms to be a really good size for the four of us. We had a harbour view room and the view was excellent. The location is excellent too. We buy snacks etc. at the supermarket right below the hotel at the Raffles City shopping centre which is very handy with kids and we found we ate in the food court of the shopping centre most nights too with a good selection. It is an easy walk to the flyer and Marina Bay Sands or really easy to grab a taxi and go anywhere. We arrived off a cruise, we were 4 hours early and our room was given to us straight away and we received late checkout. The concierge was great helping us find our way to places and booking us a large taxi for the airport when we left.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debalina76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelTheStamford, Manager at Swissotel The Stamford Singapore, responded to this review, February 3, 2014
Dear Debalina76,

I’m delighted to read that you had a great stay with us again!

I wish to thank you for commending on the hotel’s excellent view, wide variety of shops and restaurants in the area and the convenient location.

Please rest assured that we will continue our pursuit for excellence in service.

We hope to welcome you back!

Warm regards,
Jeff Ross
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stuttgart, Germany
Level 5 Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed January 31, 2014

The best thing the hotel has going for it is the location. It is connected to Raffles shopping mall, CityLink (which is an underground shopping mall that connects to another mall across the street), and the MRT underground train. The entrance for the MRT is literally right outside the hotel and can be accessed without leaving the air conditioning by going through the Raffles mall. It is also right next door to Raffles Hotel, with their Long Bar restaurant that invented the Singapore Sling.

The staff was nice, but the rooms did seem dated and the door to our balcony is permanently shut with a sign that said it can't be opened. This was unfortunate and I wonder if it was because we were on a higher floor, but still disappointing. The internet is for a fee, which is expensive, and only allows 1 device to be connected even after you pay for it. So we had to jailbreak my brothers iPhone to use it as a wifi hotspot so we could connect our tablets.

The bed seemed comfortable enough to me, but I wasn't blown away. The pool deck seemed nice and we had dinner at the outdoor bar one night, which had pretty decent food. It was clean though, and convienently located, so all in all a good place.

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ethan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelTheStamford, Manager at Swissotel The Stamford Singapore, responded to this review, February 17, 2014
Dear Ethan,

I’m glad to read that you had a fantastic stay with us!

Your compliments on the hotel’s nice staff, great location with a wide variety of shops and restaurants in the area, comfortable bed and nice facilities like the pool are greatly appreciated.

At the same time, we note your feedback on the dated conditions and the wifi pricing.

Regarding the room conditions, we are glad to inform that plans are underway for refurbishment in the near future. As for the wifi issue, you might like to know that all Swissotel Circle members are given complimentary internet access as one of the host of benefits.

Your feedback will definitely help us serve you better on your next visit.

Thank you for choosing Swissotel The Stamford!

Warm regards,
Jeff Ross
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swissotel The Stamford Singapore

Property: Swissotel The Stamford Singapore
Address: 2 Stamford Road, Singapore 178882, Singapore (Formerly Swissotel The Stamford)
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Family Hotel in Singapore
#28 Spa Hotel in Singapore
#33 Romantic Hotel in Singapore
#38 Business Hotel in Singapore
#64 Luxury Hotel in Singapore
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Swissotel The Stamford Singapore 5*
Number of rooms: 1261
Official Description (provided by the hotel):
Conveniently located in the heart of Singapore, Swissôtel The Stamford is a deluxe hotel that boasts a prime Singapore location amid the diversions of the Raffles City shopping complex and just 20 minutes away from Singapore Changi International Airport. One of Southeast Asia's tallest hotel, Swissôtel The Stamford offers a luxurious range of 1,261 guestrooms and suites with a wealth of amenities and panoramic views of Singapore and Malaysia. It also boasts an impressive array of 16 restaurants and bars including the Equinox Complex, Singapore's most exciting dining and entertainment complex. The hotel also houses the 70,000 sq. ft. Raffles City Convention Center which comprises 27 meeting venues with technologically advanced business facilities and services. ... more   less 
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Also Known As:
Swissotel The Stamford Hotel Singapore
Swissotel Stamford Singapore
Swissotel Singapore
Swissotel The Stamford Singapore

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