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“Average hotel in a city with lots of fantastic hotels”

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Swissotel The Stamford Singapore
Ranked #72 of 319 Hotels in Singapore
Certificate of Excellence
Reviewed April 24, 2013

This is an average 5* property, it's tired and the haunt of flight crew, cruise packages and PRC tour packages. Nothing wrong with any of those but their booking agent's are obviously attracted by its cheap rates! Basically the hotel needs a massive refurb:
On the positive side:
- great location above raffles city shopping centre with a great food court and supermarket;
- above the subway station
- fantastic views
- good sized rooms
On the negative:
- the electrical outlets have all yellowed;
- the bathroom fittings are rusting etc.
- beds are extremely uncomfortable
- the lobby is not big enough to cope with the numbers of people checking in so expect a queue.
- the pools are shared with the Fairmont next door and are quiet small as a result are far to busy for the number of people trying to use them (though I find this a common problem across Singapore hotels)
- the service is not up to usual Asia standards, staff yelling into walkie talkies at someone whilst in the lift with guests

Stay here is you are getting an excellent rate (and Sing can be very expensive) but set your expectations to what you are paying for.

  • Stayed: April 2013, traveled with family
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1  Thank hobsononholiday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanBrian, Director of Quality at Swissotel The Stamford Singapore, responded to this reviewResponded May 6, 2013

Dear Guest,

Thank you for the compliments as well as the feedback. We will certainly follow up with the relevant departments on the issues that you mentioned. Regarding the room conditions, we are glad to inform that plans are underway for refurbishment in the near future.

We look forward to your next visit!

Best regards,
Brian Tan
Director of Quality

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5,087 - 5,093 of 8,275 reviews

Reviewed April 23, 2013

Stayed here for 9 days in April with husband and 10 and 8 yo. Just fantastic.Close to everything, food hall,shopping,mrt,attractions etc. had a harbour view room and well worth the extra. Large spacious rooms, excellent breakfasts and just the most kind friendly staff. A pleasure all round.

Room Tip: We were on 51st floor ,harbour view executive and it was just perfect
See more room tips
  • Stayed: April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
1  Thank Ann S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanBrian, Director of Quality at Swissotel The Stamford Singapore, responded to this reviewResponded April 26, 2013

Dear Ann,

Thank you for the many compliments, especially those regarding our staff! We look forward to welcome you back!

Best regards,
Brian Tan
Director of Quality

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 23, 2013

This hotell has its best advantages in the location! Raffles Hotel on the other side of the road and Raffles Shopping Mall in the same building. Clarke Quay in 10 minutes walk. Marina Bay Sands and Singapore Flyer in striking distance and not far to Sentosa Island. It feels like Singapore is built around this hotel and from the sky-bar on 70th floor you have a marvelous view over the city. You feel like you are operating Singapore from here. The room was good. Service extremely good. You really felt you were in a luxary-hotel. The only things that was not rated top was that all activities, such as WIFI and tennis, had a fee, the pools were crowded since they are shared the another hotel (the big pool was in shadows until approx. 12:00). And there was age-limit in the sky-bar even though youngsters are in parents company (which is the case on many things in Singapore)

  • Stayed: April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Swissotel
2  Thank Johnny M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanBrian, Director of Quality at Swissotel The Stamford Singapore, responded to this reviewResponded April 26, 2013

Dear Johnny,

We’re glad to hear about your lovely stay with us and appreciate your compliments on the hotel’s marvelous views, good room and luxurious service. Indeed, Swissotel the Stamford is one of the best located hotels in Singapore. It is true that the Singapore government imposes strict laws on underage access to clubs, drinking places and such. We hope that was not too much of an inconvenience for you.

As well, we note your feedback on the activities provided like the tennis pricing. Regarding the Internet pricing, effective from 1 January 2013, all Swissotel Circle members are given complimentary internet access as one of the host of benefits. Registration itself is hassle-free and can be quickly completed at www.swissotel.com/circle.

We look forward to your next visit!

Warm regards,
Brian Tan
Director of Quality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 22, 2013

What a fabulous hotel in a fabulous location with access to shops and the MRT below. We were upgraded to level 59 and had access to the facilities on level 60. Computer ( for flight checking). Nibbles and drinks from 5 pm. The staff were efficient and friendly. Or room was spacious, clean and modern. The breakfast was great and would appeal to all tastes. The only criticism is no free wifi in your room.

Stayed: April 2013
1  Thank Gail P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanBrian, Director of Quality at Swissotel The Stamford Singapore, responded to this reviewResponded April 26, 2013

Dear Gail,

We take pleasure to hear about your recent stay and appreciate your positive comments on our staff service, spacious and clean rooms, breakfast spread and the fabulous location and nearby amenities. We’re glad you enjoyed the executive club experience and certainly hope that you would continue staying at the executive club in the future.

Regarding the wifi, you might like to know that effective from 1 January 2013, all Swissotel Circle members are given complimentary internet access as one of the many benefits. Registration itself is hassle-free and can be quickly completed at www.swissotel.com/circle.

Thank you for choosing Swissotel The Stamford!

Best regards,
Brian Tan
Director of Quality

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 22, 2013

Visiting Singapore regularly, I always ask to be booked at this hotel. The rooms are getting a little tired, however the bar and restaurant facilities are good and the gym facilities are first class. The view from the top floor bar is superb.
Services such as laundry can be very expensive, so if you are on an extended, multi city trip, try to get your laundry done at another destination.
A brief walk gets you to Boat and Clark Quay for bars and restaurants.
Overall, a very comfortable, well located hotel

Room Tip: the higher the better (unless you are afraid of heights) and to get a room facing the harbour is pre...
See more room tips
  • Stayed: March 2013, traveled on business
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Thank Adam R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanBrian, Director of Quality at Swissotel The Stamford Singapore, responded to this reviewResponded April 26, 2013

Dear Adam,

Thank you for your regular patronage at Swissotel the Stamford! We’re honoured to welcome you back!

Your compliments on the hotel’s facilities, superb view from the top and the convenience of the location are greatly appreciated. Regarding the room conditions, we are glad to inform that plans are underway for refurbishments in the near future.

We hope to welcome you back!

Warm regards,
Brian Tan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 21, 2013

This hotel is located in strategic area (centre of SG). Very close to MRT, as only to walk less than 50Metres to the basement of hotel you will reach it. Beside the hotel will find Raffless City Mall which providing any stuffs you want to buy. Awesome!

  • Stayed: April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Swissotel
Thank Yulius T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanBrian, Director of Quality at Swissotel The Stamford Singapore, responded to this reviewResponded April 26, 2013

Dear Yulius,

Thank you for the many positive comments! We look forward to your next trip!

Warm regards,
Brian Tan
Director of Quality

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 21, 2013

This is a great hotel if you are coming for a business trip. The location is perfect as it is near the City Hall MRT so a trip to the airport is a breeze. You don't have to worry about getting a cab. The staff is friendly and efficient. I arrived at 11.30am and they were able to check me in immediately, even though the normal check in hours is at 2pm.
If possible stay at level 60 as that's where the business center is located and you can have breakfast there instead of going to the normal coffee house. Less people and the service of the staff is good. Breakfast spread is decent and the quality of food is good.
Room is clean and big with a stunning view of Singapore's skyscrapers.
Overall a good hotel because of its location and friendliness and efficiency of its staff.

  • Stayed: April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel
Thank Yusoff A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanBrian, Director of Quality at Swissotel The Stamford Singapore, responded to this reviewResponded April 26, 2013

Dear Yusoff,

We’re happy to hear about your recent stay and appreciate your many compliments, particularly those regarding our staff.

Indeed, our executive club rooms offer guests exclusive use of the club lounge, breakfast in an exclusive setting and evening cocktails in an exclusive setting.

Looking forward to your next stay at Swissotel the Stamford!

Best regards,
Brian Tan
Director of Quality

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swissotel The Stamford Singapore

Address: 2 Stamford Road, Singapore 178882, Singapore (Formerly Swissotel The Stamford)
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Family Hotel in Singapore
#30 Spa Hotel in Singapore
#33 Romantic Hotel in Singapore
#38 Business Hotel in Singapore
#65 Luxury Hotel in Singapore
Price Range: $179 - $417 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Swissotel The Stamford Singapore 5*
Number of rooms: 1261
Official Description (provided by the hotel):
Conveniently located in the heart of Singapore, Swissôtel The Stamford is a deluxe hotel that boasts a prime Singapore location amid the diversions of the Raffles City shopping complex and just 20 minutes away from Singapore Changi International Airport. One of Southeast Asia's tallest hotel, Swissôtel The Stamford offers a luxurious range of 1,261 guestrooms and suites with a wealth of amenities and panoramic views of Singapore and Malaysia. It also boasts an impressive array of 16 restaurants and bars including the Equinox Complex, Singapore's most exciting dining and entertainment complex. The hotel also houses the 70,000 sq. ft. Raffles City Convention Center which comprises 27 meeting venues with technologically advanced business facilities and services. ... more   less 
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Also Known As:
Swissotel The Stamford Hotel Singapore
Swissotel Stamford Singapore
Swissotel Singapore
Swissotel The Stamford Singapore

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