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“Great location great service”

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Swissotel The Stamford Singapore
Ranked #71 of 317 Hotels in Singapore
Certificate of Excellence
Reviewed February 17, 2013

The hotel was in a great location. The service,efficiency of booking in were great. The breakfast choice and quality were amazing. I had an amazing view from my room but I think they all have this. It was very convenient for running round the bay, if you want retail therapy it is in a mall just below the hotel.

  • Stayed: December 2012, traveled solo
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2  Thank Marcia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanBrian, Director of Quality at Swissotel The Stamford Singapore, responded to this reviewResponded February 24, 2013

Dear Marcia,

Thank you for the many compliments!

Indeed, due to the position of our hotel, almost all our rooms have great city or Marina Bay views – our room categories in part reflect this. We look forward to welcome you back again!

Best regards,
Brian Tan
Director of Quality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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5,177 - 5,183 of 8,194 reviews

Reviewed February 16, 2013

I recently stayed at the Swissotel, The Stamford for a week in Feb 2013. This hotel is very large, 71 storeys and shares its pool area with the Fairmont. The top to floors consist of highend restaurants and a disco and lounge. Cannot beat the views from this location however it is expensive, a single rum and coke costing almost $14 SG. Great views from balcony even when not on marina side. My room was on 32nd floor. It was clean, well appointed and large with a king sized bed. Like most places in Singapore the mini bar is way over priced. But then Singapore is not a cheap city to eat or drink in I found. The location is excellent and the train/subway is located basically in the basement area. There are many good places to eat around the hotel for both western food and Asian food. Starbucks and McDonald's are around the corner. The Stamford is linked to many places via the underground walkways, including to other train stations, malls, shops, businesses. And given the heat and humidity of Singapore these air conditioned links are a godsend. I would recommend the Stamford as a great place to stay while in Singapore.

  • Stayed: February 2013, traveled as a couple
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3  Thank MatthewS4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanBrian, Director of Quality at Swissotel The Stamford Singapore, responded to this reviewResponded February 24, 2013

Dear Matthew,

Thank you for recommending Swissotel The Stamford!

Indeed, Swissotel the Stamford is one of the largest hotels in Singapore, thus we take pleasure to know that you had a fantastic stay and appreciate your positive comments on the great views, cleanliness and size of rooms and the convenient location.

Due to the alcohol taxes, drinks are generally more pricey in Singapore. Food options and prices are of a much larger variety though. We hope that the next time your stay with us, you would be able to approach the concierge for recommendations to enhance this aspect of your stay.

We look forward to your next visit!

Warm regards,
Brian Tan
Director of Quality

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Reviewed February 16, 2013

A very comfortable hotel in a good location. Our party received a very warm welcome from the hotel staff and check in was extremely efficient. Comfortable room with good views across to the marina.
We had a slight problem with our safe and within no more that 10 minutes someone came to the room to rectify it. Couldn't ask for more.
The Staff in the restaurant were extremely welcoming, friendly and efficient. Breakfast was delicious. Plenty of choice. Dishes cleared quickly and plentiful juice, tea and coffee.
We thoroughly enjoyed our short stay and would definitely recommend this hotel.

  • Stayed: January 2013, traveled as a couple
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1  Thank Nancy1918
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanBrian, Director of Quality at Swissotel The Stamford Singapore, responded to this reviewResponded February 24, 2013

Dear Nancy,

Thank you for highlighting the many positive points of your recent stay such as the efficient check-in and check-out, comfortable room, great views, welcoming staff, delicious breakfast spread and the excellent location. Please rest assured that we will continue our pursuit for excellence in service.

It is very important to us that you thoroughly enjoyed your stay.

We love to welcome you back in the near future!

Best regards,
Brian Tan
Director of Quality

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Reviewed February 15, 2013 via mobile

We are a couple in our late 20's and choose to stopover in Singapore on route to Cambodia as a change to Bangkok. Singapore is very clean and efficient and the taxi outside the airport took approximately 20 mins and cost about $20.
Although we arrived early in the morning we were able to check into our room at 10am which was good as we needed some sleep after a long flight.
Staff all friendly and polite but because its such as a big hotel with hundreds if guests I think the personal touches are missing.

The rooms were spacious and clean and the view from the balcony was lovely, especially at night. The bed is lovely and comfy and the air con was great.
Don't think I would choose this hotel for luxury or romance but its location and cleanliness was perfect for us and we may well book for our way home too.
Would definitely stay again.

  • Stayed: February 2013
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3  Thank Parker1483
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanBrian, Director of Quality at Swissotel The Stamford Singapore, responded to this reviewResponded February 24, 2013

Dear Guest,

Thank you for the lovely review! We are glad you were able to rest up after a long flight. We appreciate your compliments on our friendly staff, spacious and clean rooms, night view and the location.

Looking forward to your return trip to Swissotel The Stamford!

Warm regards,
Brian Tan
Director of Quality

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Reviewed February 15, 2013

We stayed at this hotel for 12 nights as we were over for the chinese new year. The service and efficiency from the moment we stepped on the hotel till we checked out and on our way to the airport at the end of it had been immaculate. The cleaning staff were cheeful, polite and was very nice to my family and bothered to make small chit chat when we happened to come in our room when they were tidying up or turning the sheets down for the night. Also we had two young children and often we would find little tolberones by their mattress which was so thoughtful!

Location wise, it cant be beat. There is an MRT below the hotel and plenty of shops, supermarket, 2 big departmental stores (one local and the other M&S) and plenty of coffee places and local eateries. We didnt have breakfast included in our room but that was not a problem at all. It is walking distance to the colonial district, chinatown and the esplanade so if you are on a quick stopover, this is a good hotel. We had a great view from the 38th floor and because of that we didnt feel we needed to get on the Singapore Flyer!

Not sure why other reviewers commented on the sterileness of the lobby. There were plenty of reception staff helping with guests whilst in the queue. True, we had to wait 30 mins for our room at checkin but after being cooped up in a plane, it was nice to have a bit of open space and sunshine so it was no matter. Front office staff were polite, efficient and very welcoming. I booked this hotel directly via internet and they were prompt with their answers and very very obliging with little requests like a high level room, children's sleeping arrangement etc etc. There was no hidden surprises in the bill either so that sealed our overall experience.

Oh by the way, a reviewer mentioned there was a cockroach in their bathroom. So did we (once and it was tiny). But you know what, I guarantee you'd pretty much will get it in every single hotel on the island and household as it is tropics (I grew up in Singapore so I can vouch for it!) I used to remember the tiny ones being in my dad's car even! Nothing to do with the cleanliness or hygiene, it is just how it is and there is nothing the Singapore govt can do about it (haha)

All in all, this is one of the best hotel we have stayed in mostly because all of their staff were very very good. So thank you all for making our stay and holiday a very very nice one.

Stayed: February 2013, traveled with family
4  Thank Beano2812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 15, 2013

From the moment it looked like we were getting out of the taxi, friendly staff were there to assist with our luggage and welcomed us to the hotel. Check in and check out was quick and easy and our room was very functional. The view was amazing! Staff were friendly and courteous. We will be back.

  • Stayed: January 2013, traveled with family
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Thank Elke M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanBrian, Director of Quality at Swissotel The Stamford Singapore, responded to this reviewResponded February 24, 2013

Dear Elke,

Thank you for the many compliments! We hope to welcome you back again!

Warm regards,
Brian Tan
Director of Quality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 15, 2013

This hotel is very centrally located but my bathroom was not very clean with mold and mildew and cracked tiles that I would not expect in a hotel of this quality. It's attached to a mall, walking distance to trains and attractions but I have to say that I was more comfortable in the Crowne Plaza at Changi airport. Your experience may be different but I'm not sure I'd go back.

Room Tip: Request a room with a view of the Marina
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  • Stayed: January 2013, traveled on business
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Thank BAZ6565
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanBrian, Director of Quality at Swissotel The Stamford Singapore, responded to this reviewResponded February 24, 2013

Dear Guest,

Our sincere apologies for the bathroom issues you experienced. Please rest assured that we will follow up on your feedback. At the same time, plans are underway for a refurbishment of the guestrooms in the future.

We hope to have another opportunity to serve you again.

Best regards,
Brian Tan
Director of Quality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swissotel The Stamford Singapore

Address: 2 Stamford Road, Singapore 178882, Singapore (Formerly Swissotel The Stamford)
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Family Hotel in Singapore
#30 Spa Hotel in Singapore
#33 Romantic Hotel in Singapore
#38 Business Hotel in Singapore
#64 Luxury Hotel in Singapore
Price Range: $189 - $404 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Swissotel The Stamford Singapore 5*
Number of rooms: 1261
Official Description (provided by the hotel):
Conveniently located in the heart of Singapore, Swissôtel The Stamford is a deluxe hotel that boasts a prime Singapore location amid the diversions of the Raffles City shopping complex and just 20 minutes away from Singapore Changi International Airport. One of Southeast Asia's tallest hotel, Swissôtel The Stamford offers a luxurious range of 1,261 guestrooms and suites with a wealth of amenities and panoramic views of Singapore and Malaysia. It also boasts an impressive array of 16 restaurants and bars including the Equinox Complex, Singapore's most exciting dining and entertainment complex. The hotel also houses the 70,000 sq. ft. Raffles City Convention Center which comprises 27 meeting venues with technologically advanced business facilities and services. ... more   less 
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Also Known As:
Swissotel The Stamford Hotel Singapore
Swissotel Stamford Singapore
Swissotel Singapore
Swissotel The Stamford Singapore

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