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“Wonderful experience at The Stamford”

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Swissotel The Stamford Singapore
Ranked #69 of 317 Hotels in Singapore
Certificate of Excellence
Reviewed February 11, 2013

Some rooms may be not up to date, I understand, but mine , a grand room (a kind of corner junior suite) was in very good conditions, with everything in perfect working conditions. Soft goods , sheets, towels etc. were particularly good.
This hotel seems very well managed and you feel at home from the moment you check-in to check out. Best of all the location,probably one of the best in Singapore with shopping, dining and transportation (MRT station) all under the same roof.
The view from most rooms is outstanding , mine was on the 48th floor : you would stay at the balcony for hours.
And...wherever you are in Singapore you'll always see your hotel !
The Raffles hotel is just across the street,for a memorable high tea or a unique buffet dinner in their billiard room.
Breakfast,at around 38++(++ means +17% service and tax) is a little expensive but is very good Anyway, there are many options around and in the food court in the basement . Just across the street, there is the Carlton hotel with a good buffet breakfst and less expensive.
All in all I would come back to the Stamford !

Room Tip: Ask for a renovated room and in high floor for a wonderful view !
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  • Stayed: January 2013, traveled with friends
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1  Thank happyalbert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanBrian, Director of Quality at Swissotel The Stamford Singapore, responded to this reviewResponded February 25, 2013

Dear Guest,

We’re glad you had a fantastic stay and enjoyed the hotel’s room conditions, breakfast offerings, seamless check-in and -out as well as the convenience of the location. It makes us really happy to know that you felt at home throughout your stay!

Indeed, Swissotel the Stamford is the tallest hotel in Southeast Asia and is visible from many parts of Singapore.

Thank you for choosing Swissotel The Stamford - we certainly hope to see you again!

Best regards,
Brian Tan
Director of Quality

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5,135 - 5,141 of 8,123 reviews

Reviewed February 11, 2013

I have stayed at the Swissotel twice over the last year and the experience can certainly be much better.

The check-in, and in general, staff attitude, is quite brusque and 'efficient'. Little warmth please! Early morning arrivals will ask for a room, and if you dont have one ready, be nice and gentle about it! And a smile won't hurt, you are in the hospitality industry.

The rooms are the biggest disappointment. There are several older rooms that are so basic that they could redefine spartan. I believe there are some newer rooms but they really have to like you to give you one of those or a higher floor. The service is inconsistent. One saving grace: the shower temperature setting was automatic and worked to perfection everytime.

Breakfast spread was wide but hardly of any great quality. Quantity over quality clearly triumphs at the Swissotel.

For a high end hotel, this is a disappointment. I stayed on a corporate rate (which isnt cheap!) and clearly there are lots of places you could stay within that budget and within walking distance of the Swissotel. If you can choose where you stay in Singapore next time, choose well!

Room Tip: Ask (Demand) for a newer room on a higher floor.
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  • Stayed: January 2013, traveled on business
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1  Thank MumbaiMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanBrian, Director of Quality at Swissotel The Stamford Singapore, responded to this reviewResponded February 25, 2013

Dear Guest,

Our sincere apologies for the inconveniences you experienced. The issues you mentioned regarding the service and attitude are certainly not acceptable for our hotel. Please rest assured that we will direct your feedback to the front desk for follow-up.

Regarding the room conditions, we are glad to inform that plans are underway for a refurbishment in the near future. In the meantime, we are continuing our preventive maintenance program and will be extra mindful to allocate guests to the best rooms available on the day.

We hope to welcome you back!

Warm regards,
Brian Tan
Director of Quality

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Reviewed February 9, 2013

This is our second time here and as good as the first. Really friendly staff and great rooms with all the comfort. Biggest draw card for us is it's location. Right on City Hall MRT Station so getting around is a breeze plus the great food courts at the top and lower level of the Stamford Plaza Shopping Centre.

Room Tip: WiFi costs here but if you sign up to the Swissotel Club (free), the WiFi is complimentary. Saved us...
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  • Stayed: February 2013, traveled as a couple
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2  Thank RamblingNT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanBrian, Director of Quality at Swissotel The Stamford Singapore, responded to this reviewResponded February 25, 2013

Dear Guest,

We take pleasure to know that you had a great stay and appreciate your compliments. Consistency in service excellence is what we strive to deliver each day.

Thank you for choosing Swissotel The Stamford!

Best regards,
Brian Tan
Director of Quality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 8, 2013

The Swissotel Stamford is in the best location in Singapore!

It is within a complex called 'Raffles City' which has Raffles and the Fairmont hotels all interconnected by underground malls and walkways, giving you easy access to heaps of shops and a food hall area underground, including supermarket, underneath these hotels. So much cheaper to eat at the restaurants within this food hall, rather than the hotels. The best coffee we found was located at the bottom of the escalators at the food hall, they had great pastries as well!

The Swissotel also shares 2 pools with the Fairmont on level 8 of the hotel, we'd go there in the morning, it wasn't busy and helped to make up the hours we had spare in the morning due to the time difference between Singapore and Sydney (3 hrs behind, so we were waking up at 5.30am and NOwhere is open for coffee before 10am other than the hotel buffet breakfast at $32SGD for continental and $44 for full hot breakfast....however they offer a very large selection of fruit, bakery items, waffles, cereals and hot items, including a chef - pretty good buffet). There is a fitness gym as well but we didn't quite make it there!

We stayed on the 55th floor in a Harbour View Room and the view is just spectacular (I think the city skyline rivals New York!), not cheap at $260 per night but worth the money. The hotel is modern, rooms are super clean and spacious, beds very comfortable and the hotel is in a great central location. The hotel has 70 floors in total, so try to ask for a room over level 38, not just for the view, but the floors higher than 38 have a separate lift.

There are roaming concierge ladies in the foyer of the Swissotel that were just so helpful with tourist information....you can't miss them they are in pretty long traditional Singaporian dresses.

It is very easy to grab a cab at the hotel's entrance/lobby to anywhere. A taxi to Orchard Road for shopping is $7SGD and a 10 min ride. All the taxis are air-conditioned and all the drivers were very nice, cabs are clean and no one speeds in Singapore. PS apparently chewing gum is illegal in Singapore, no wonder the place is spotless.

Orchard Road has a mall after mall for shopping. The biggest and newest is 'ION', however, we found we walked from one to the next and were surprised to find each mall had the same 'chain' stores and designers, we actually enjoyed going to Wisma Astria which had some different stores and felt a little more 'local' which was nice for a change (lowest level had a shoe store 'Pretty Fit' for cheap nice shoes). One thing with all the malls is the higher you go the more expensive the shops....we often found ourselves going no higher than Level 2 (skipping higher levels) and most had 3 levels underground that had food courts and cheaper shops (try some local food at the Takashimaya department store basement food court (level B1) - like yakatori chicken or chicken ball sticks $1.50 each and super yummy from 'Tori Q', which we later found at other food courts). Not a lot of cheap shopping to be had in Singapore but the exchange rate meant things were cheaper than Oz by about 20%, so we still managed to stuff our bags!!

A visit to Singapore Zoo is a MUST. We went during the day and many told us the Night Safari is fantastic. The zoo is amazing, there don't appear to be any barriers between you and the animals and it is like roaming in botanical gardens, the tropical foliage is just so beautiful and this helps on hot days keeping you in some shade. The range of animals you'll see is staggering, IT IS THE BEST ZOO I'VE BEEN TO IN THE WORLD! Example: they don't just have lions and tigers, they have jaguars, white tigers, lions, cheetahs, the list goes on!! We did not pay for the tram, electing to walk around the zoo on the paths instead which are easy and we spent 4 hours there, could have spent longer. A visit to the panda bears at $5SGD extra is a MUST, you have to elect a time to visit them (TIP: go to them first) and you get about half an hour to walk past two feeding pandas. The hotel has a bus that takes you to and from Singapore Zoo for $5SGD which is a bargain (as the zoo is the furthest we ventured from the hotel, at least a 30min trip) and the bus is fully air-conditioned, just check what times they leave with the hotel concierge. Show your Singapore Airlines boarding pass at the zoo for a discount on entry charges (was about $21SGD incl the pandas viewing).

We had some tips on where to eat from some Aussie expats, so a good destination is 'Club Street' (all the taxis know where this area is, again about $7SGD from hotel, plenty of interesting laid back restaurants/bars but we were recommended to the roof-top bar at The Screening Room, really funky and great nibblies to have with your drinks there, just sit back and enjoy the surrounding lit up high-rises and chat to people from all over the world. Another great place for drinks and food is the 'Lantern' at the Fullerton Bay Hotel.

A visit to Marina Bay Sands Hotel is a must, foyer is super modern and spectacular and make sure you go to the top level viewing deck, $20SGD, or have lunch up there at Ku Da Ta restaurant (at one end of the roof, modern Asian cuisine and funky decor) to see the view or have a drink at their groovy bar that overlooks the infinity edge pool on the roof - do not leave without seeing this, it doesn't cost to go there and the pool is a truly stunning sight as is the view back over Singapore. There's a shopping mall attached to the hotel that has some different shops, so worth a visit.

We spent 6 days in Singapore and I would definitely go back and stay only at the Swissotel Stamford. The whole of Singapore is so safe and clean and very easy to get around, you can do as little or as much as you want - think I'll be back one day soon.

Room Tip: Request a room on a high level for the fantastic view, anything over level 38. A Harbour View Room...
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  • Stayed: February 2013, traveled with friends
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4  Thank SWIMMERS_SKIERS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanBrian, Director of Quality at Swissotel The Stamford Singapore, responded to this reviewResponded February 25, 2013

Dear Guest,

Thank you for the detailed review and compliments on the location, spectacular views, breakfast and service levels.

It sounds like you had an enjoyable trip to Singapore. They say this is a food and shopping paradise and we’re glad you were able to enjoy so much of what it had to offer.

We certainly look forward to welcome you back to Swissotel the Stamford!

Warm regards,
Brian Tan
Director of Quality

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Reviewed February 8, 2013

We were on a cruise out of Singapore and chose to stay for four nights in town prior to the cruise.
We did our homework prior to leaving home and found this hotel to be highly rated. Well, we were not disappointed. We loved our room on the 34th. floor overlooking the marina and the staff was helpful and accomodating. We enjoyed our breakfasts in the excellent Swiss Cafe in the lobby; great setting and an a wonderful choice of food. The location of the hotel is perfect and we were able to walk to a lot of the sites we wanted to see. Whenever we come back to Singapore we will definitely choose the Stamford again.

Room Tip: our room on the 34th. floor had great views of the marina
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  • Stayed: January 2013, traveled as a couple
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1  Thank gitanherm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanBrian, Director of Quality at Swissotel The Stamford Singapore, responded to this reviewResponded February 25, 2013

Dear Guest,

We’re glad that we didn’t disappoint you! Your positive compliments on the hotel’s view, staff, breakfast spread at Café Swiss and the convenience of the location are greatly appreciated!

Thank you for choosing Swissotel The Stamford!

Best regards,
Brian Tan
Director of Quality

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 7, 2013

I stayed here during a conference ,and the hotel location is perfect.The front desk was really helpful,and warm .I had to extend my stay by another night,and did not regret it.The room size was fantastic.However,some improvements ,which may have been done now,were needed.Breakfast was great,a lot of variety,and good service.

  • Stayed: March 2012, traveled on business
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Thank lalliu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanBrian, Director of Quality at Swissotel The Stamford Singapore, responded to this reviewResponded February 25, 2013

Dear Guest,

We take pleasure to know that you enjoyed your recent stay. We appreciate your many compliments, especially those regarding about our staff being helpful and warm.

Thank you for choosing Swissotel The Stamford!

Warm regards,
Brian Tan
Director of Quality

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 6, 2013

I gave this hotel a crap review last year, it's our company hotel but the service was lacking so I moved my business to the Carlton across the road. I've just stayed in room 5570 and it was AMAZING. The last few trips the service has improved and so has the room service meals. This hotel used to feel like a factory, but everything's changed. I'd recommend paying the extra for a high floor so your looking straight into the hotel rooms across the other side. The BEST thing is the view and balcony from this hotel. The only minor issue is that the mini bar doesn't get re-stocked every day and it would be great to have milk instead of creamer to make coffee. Again this place has changed so much in 12 months there must be new management.

Room Tip: high floor, or any room not on the pool side.
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  • Stayed: February 2013, traveled on business
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    • Sleep Quality
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    • Cleanliness
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2  Thank disport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TanBrian, Director of Quality at Swissotel The Stamford Singapore, responded to this reviewResponded February 25, 2013

Dear Guest,

Thank you for the wonderful review!

We’re elated to hear that you were able to experience the improvements over the past 12 months as a lot of effort had been made by the management and staff to review and enhance our service delivery. Your positive comments will be a great encouragement to the team!

At the same time, we note your feedback on the re-stocking of the minibar. If milk is your preference, please do not hesitate to request some from In Room Dining in the future.

We definitely hope to welcome you back soon!

Best regards,
Brian Tan
Director of Quality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swissotel The Stamford Singapore

Address: 2 Stamford Road, Singapore 178882, Singapore (Formerly Swissotel The Stamford)
Phone Number:
Location: Singapore > Singapore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Family Hotel in Singapore
#30 Spa Hotel in Singapore
#33 Romantic Hotel in Singapore
#38 Business Hotel in Singapore
#63 Luxury Hotel in Singapore
Price Range: $176 - $403 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Swissotel The Stamford Singapore 5*
Number of rooms: 1261
Official Description (provided by the hotel):
Conveniently located in the heart of Singapore, Swissôtel The Stamford is a deluxe hotel that boasts a prime Singapore location amid the diversions of the Raffles City shopping complex and just 20 minutes away from Singapore Changi International Airport. One of Southeast Asia's tallest hotel, Swissôtel The Stamford offers a luxurious range of 1,261 guestrooms and suites with a wealth of amenities and panoramic views of Singapore and Malaysia. It also boasts an impressive array of 16 restaurants and bars including the Equinox Complex, Singapore's most exciting dining and entertainment complex. The hotel also houses the 70,000 sq. ft. Raffles City Convention Center which comprises 27 meeting venues with technologically advanced business facilities and services. ... more   less 
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Also Known As:
Swissotel The Stamford Hotel Singapore
Swissotel Stamford Singapore
Swissotel Singapore
Swissotel The Stamford Singapore

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